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Rooms To Go

Posted: 2014-01-12 by    

over zealous salesman

Complaint Rating:  0 % with 0 votes
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ROOMS TO GO
ANDERSON, United States
Went to Rooms to Go to buy a recliner...I decided on and indoor chaise that was priced $348...The salesman (who had no personality or time for chit chat) writes it up and tells me over $500...He added on stain protection, warranty and delivery of $65..WITHOUT EVEN ASKING.! HE PRACTICALLY DOUBLED THE PRICE OF THE CHAIR...

I told him..I DON'T WANT STAIN PROTECTION, I DON'T DO WARRANTEES (THEY SOUND GOOD BUT WHEN IT COMES TO PLACE A CLAIM ON IT ...LOTS OF LUCK..THEY FIND EVERY EXCUSE NOT TO PAY OUT OR FIX OR REPLACE) AND NOR WILL I PAY FOR DELIVERY WHEN I HAVE BOTH A VAN AND A TRUCK..HE WAS ANGRY TAKES EVERYTHING OFF AND SAID I HAVE TO BE HERE TUESDAY 9AM AS THEY HAVE NO ROOM TO STORE IT, I SAID OK THEN FOUND OUT HE MEANT THE FOLLOWING TUESDAY WHICH WAS 12 DAYS AWAY. I TOLD HIM FORGET IT AND WENT TO A THRIFT STORE AND BOUGHT A CHAIR FOR $30...OVER ZEALOUS SALESMAN WAS AN IDIOT... HIS ACTIONS COST HIM A SALE! I WILL LOOK FOR THE CHAIR I WANT ON AMAZON OR WAYFAIR RATHER THAN EVER GO TO ROOMS TO GO AGAIN...
Complaint comments Comments Complaint country United States Complaint category Furniture
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 13th of Jan, 2014 by    0 Votes
I am really sorry that you had to experience that at one of our showrooms. We do not condone that type of behavior from any of our employees and I would like to get more info if possible to inform the management of that store. Could you please email me at Tellus@Roomstogo.com with the location of the store and possibly the sales associates name?Please put "Complaints Board" in the subject line so that I can assist with this directly. I look forward to hearing from you, April.

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