Complaint Rating:

Company information:
Oxnard, California
United States

Oxnard store (#44) on Saturday July 11th and purchased one item: a cooling stand for my laptop, the price was $24.99. While I was going over my banking records later the next week I noticed that they showed a charge for $54.35 from Fry's, so I looked at my receipt and I had been charged twice for my item. So the following Saturday (today July 18th) I went back to be refunded for the stand I did not receive, the customer service employee took my receipt to go and verify, but when he returned he said that the stores inventory matched my receipt and there was nothing he could do for me. I asked if I could speak to a manager so they could rectify the situation. I was given the store manager's business card and told to call back on Tuesday because there are no managers in the store on the weekends.


Lets see how long it takes to get a response if ever...