Parts Express’s earns a 2.2-star rating from 14 reviews, showing that the majority of audio enthusiasts are somewhat dissatisfied with their components and service.
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Claim of "same day shipping for orders before 4pm" borders on deceptive advertising
Have been a Parts Express customer since the 1980's. At one time, I could order early one day and have the merchandise the next day via UPS. Things have certainly changed. Their offer of "free shipping" for a minimum order (currently $49) does not include the disclaimer "we let your box sit until we get around to actually shipping it. On my most recent order entered on a Friday morning, I got a receipt and USPS tracking number that day. The package didn't start moving until Tuesday of the following week. Similar delay experiences on two previous orders. I suppose it's their way of pushing you to pay for shipping anyway which, I'm sure, improves their bottom line. 5-6 days Springboro to Akron is ridiculous when most of it is spent on their loading dock.
Disappointed with Parts Express: Bait and Switch Tactics and Dishonesty
So, I bought these speakers from Parts Express, right? They were supposed to be restock speakers, and the website claimed they had 'em in stock. But guess what? A few days later, I get this email sayin' they canceled my order 'cause they ran outta stock. Can you believe it? Talk about a classic bait and switch move! Man, I gotta say, Parts Express really let me down with this one. I mean, who does that? It's just plain dishonest, ya know? Now they're tellin' me I can order a new pair, but at a higher price. Like, seriously? No way am I fallin' for that trick. I've had enough of their shenanigans, and I ain't gonna do business with 'em ever again. They lost a customer for life, that's for sure.
PartsExpress: Unbeatable Customer Service, High-Quality Products, and Affordable Prices!
I've been ordering from PartsExpress for quite a while now, and let me tell you, their customer service is top-notch. I mean, seriously, it's the best I've ever seen. They may not have those fancy, high-priced brands that some folks are always on the lookout for, but let me tell you, what they do have is some seriously high-quality stuff. I'm talking about equipment that sounds like it should cost a fortune, but it doesn't. And let's not forget about their no-hassle returns policy. That's a major plus in my book.
But you know what really sets them apart? Their prices. Oh boy, their prices are something else. They're way below what you'll find anywhere else. I mean, seriously, they're like the kings of affordable audio equipment. It's almost unbelievable how they manage to offer such great products at such low prices. It's like they're on a mission to make sure everyone can enjoy high-quality sound without breaking the bank.
So, what else can I say? If you haven't given PartsExpress a try yet, you're seriously missing out. Trust me, once you experience their amazing customer service, their top-notch products, and their unbeatable prices, you'll be head over heels in love with them. Don't waste any more time, my friend. Go ahead and give them a shot. You won't regret it.
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Pros
- Wide product selection
- Competitive pricing
- Expert customer support
- Easy-to-navigate website
- Fast shipping options
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Cons
- Limited Brand Selection
- Higher Prices Than Some Competitors
- No In-House Electronics Brands
- Minimal International Shipping Options
Terrible Shipping Experience and Poor Customer Service from Parts Express
Parts Express charged me $5.95 for shipping to Pennsylvania, which is about 6 hours away from their Ohio location. I was expecting my package to be shipped via USPS first class, but they ended up using UPS mail innovations instead. This shipping method is known to be quite terrible, and it definitely costs them less than $5.95. It's been a whole week now, and I still haven't received my package. I've sent multiple emails to their customer service, but they have completely ignored me. This is absolutely horrible, and I will never make a purchase from them again. If my package ever does arrive, I will refuse it and have it returned.
Parts Express: Great Selection, Quality Products, Watch Out for Shipping Costs
Parts Express is a pretty good place to get your hands on all sorts of stuff. They got a wide selection of items that you won't find just anywhere. I gotta say, I've never had any problems with the stuff I've ordered from them. It's all been top-notch quality.
Now, when it comes to the prices, they're not too bad. They're not the cheapest, but they're not gonna break the bank either. Every now and then, though, they have these killer deals on clearance items that you just can't pass up. I mean, seriously, you'd be crazy to miss out on those.
But here's the thing that kinda gets me. The shipping costs can be a real bummer. Especially when you're ordering something small. I mean, come on, it's just a tiny little thing, why does the shipping gotta be so dang expensive? It doesn't make much sense to me. That's why sometimes I prefer to buy stuff locally. It's just easier on the wallet, ya know?
Overall, Parts Express is a solid place to shop. They got a great selection, good prices, and the quality is on point. Just watch out for those shipping costs, especially if you're ordering something small. But hey, if you're lucky, you might snag one of those killer clearance deals. So, give 'em a shot and see what you think.
Warning: Stay Away from Parts Express! Terrible Customer Service and Shipping Issues
I gotta warn ya, stay away from Parts Express! So, I ordered some speaker fabric, right? But guess what? The invoice they sent me had the wrong address on it. I mean, come on! I called them up right away, and they promised to fix it. But guess what? They didn't! Can you believe it? They went ahead and shipped my package to the wrong address. I was fuming, man!
So, I called them again after the delivery fiasco, and you know what they told me? They said they couldn't change the shipping address because of some policy or whatever. And get this, the person who assured me it would be fixed was dead wrong! Can you believe the nerve? They had the audacity to tell me that if the package was found, I could have it sent to some shipping hub that was nowhere near where I lived. Like, seriously? Who does that?
And here's the kicker, my friend. They said I wouldn't get my money back until they figured out what happened to the package. Can you believe the nerve of these scammers? I was so mad, I told the operator that I was gonna report them to PayPal. And you know what she did? She hung up on me! Can you believe the disrespect?
I'm telling you, my friend, stay far away from Parts Express. They're nothing but trouble. They messed up my order, gave me the runaround, and treated me like garbage. Don't waste your time or money with these jokers. Find yourself a reputable company that actually cares about their customers. Trust me, you'll thank me later.
Disappointing Shipping Experience: Parts Express Fails to Deliver Promised Timeline
I placed an order for a kit on Parts Express' website more than two weeks ago. The website and a sales representative assured me that my order would be guaranteed to be shipped within 3 to 10 business days. Being a college student, I have a limited amount of time left in school to receive and assemble the speaker kit. However, it has now been over 10 business days and customer service informed me that the shipment still needs more time to be shipped. I am quite disappointed with how they advertise their shipping services. My timeline is rapidly shrinking, and I have yet to receive the pricey speaker kit that I eagerly ordered. I strongly suggest considering purchasing from another retailer instead of Parts Express, where they offer more reliable shipping and provide better responses than just a simple "sorry". I am truly disappointed because this kit is not cheap for me as a student, and I had diligently saved up for it, only to find myself running out of time to build it.
Shady Shipping Practices: Parts Express Deceptively Increases Shipping Costs
The ordering system on the parts-express.com website, man, let me tell you, it's a real sneaky one. So, I had this order, right? It was over 50 bucks, and I was just looking to get my hands on a couple of lightweight items. Now, they had this option for slow-boat shipping, which was advertised to be around 5 bucks. Seemed like a pretty sweet deal to me, so I went ahead and chose that option.
Now, here's where things get fishy, my friend. Throughout the whole order process, they kept adding that 5-dollar shipping fee to the total price. I mean, it was all calculated and everything, you know? But then, just when I was about to hit that final ORDER button, after I had already entered all my credit card info and everything, boom! The shipping rate magically skyrocketed to over 21 bucks! And get this, there was no way for me to change the shipping option. It was like they had me trapped, man.
Now, I ain't no fool. I tried this whole thing on two different computers and three different web browsers, just to make sure it wasn't some glitch or something. But guess what? I got the same result every single time. It was like they were playing some kind of twisted game with me.
I'll tell you what, though. This ain't no glitch, my friend. This is some shady business right here. They're trying to squeeze out some extra cash from unsuspecting customers with these fraudulent shipping charges. Can you imagine how many people probably hit that final ORDER button without even realizing that their shipping cost had quadrupled? It's mind-boggling, man.
Think about it, multiply that by thousands of orders, and you're talking about tens of thousands of dollars going straight into their pockets. That's some serious dough, my friend. And let me tell you, this ain't no accident. This is intentional deception, plain and simple. They're out here trying to make a quick buck by fooling us all.
Well, I ain't gonna stand for it. No sir. I'm reporting this company to the BBB, and you better believe I'm gonna spread the word to anyone who will listen. This kind of outrageous behavior needs to be exposed, man. We can't let them get away with this.
So, there you have it, folks. Parts Express may have some decent products, but their shady shipping practices are a real deal-breaker. Stay vigilant, my friends, and don't let these fraudsters take advantage of you.
Exceptional Service and Quality Products - My Go-To for All Electronics Parts Needs!
I gotta say, I'm a big fan of this site, man. I've bought a ton of stuff from them and they're always my go-to for all my electronic parts needs, you know?
Let me tell you about this sick Titanic MKIII 15" subwoofer kit I got from them. This bad boy can easily keep up with those fancy $5000 Klipsch speakers I got in my home theater. And let's not forget about those dirt cheap HDMI cables, man. Parts-express.com has got it all.
The best part is, their prices are totally reasonable, dude. And they've got such a huge selection, it's insane. As an amateur speaker builder, I always find exactly what I need on their site. It's like a treasure trove for us DIY enthusiasts, you feel me?
But here's the real deal, their service is top-notch. I'm talking about both before and after you make a purchase. So, get this, when I first got my subwoofer kit, I put it all together and set it up, right? Well, my brother came over and as I was showing off my setup, the darn thing made a loud pop and started rattling. Can you believe that? I had just gotten it!
Now, I was kinda worried about how they would handle it when I called them up. I mean, it was a kit that I assembled, so I thought they might give me a hard time. But man, was I wrong. First of all, the customer service reps were clearly American, which was a pleasant surprise. And let me tell you, they were so dang caring about the whole situation. They bent over backwards to make me happy, dude. They didn't waste any time and shipped me a replacement subwoofer right away. And get this, they even included a return shipping label so I could send back the defective speaker once I got the new one. Talk about going above and beyond, right?
I gotta say, these guys are my go-to for all my electronics parts needs. RadioShack? Nah, man, they're a thing of the past. It cracks me up when they say they can order stuff in for you. Like, seriously? Why bother when I can just hit up parts-express.com and get everything I need in a jiffy?
Parts Express Review: Unreliable Shipping, Poor Customer Service, and Broken Promises
DIY Speaker Friends, let me share my experience with Parts Express. I strongly advise you to consider other options when purchasing your speaker parts. Trust me, there are better alternatives out there. Parts Express does not live up to their promises, nor do they show any respect towards their customers. Don't be fooled by their website and seemingly friendly videos, because what you see is not what you get.
I recently ordered two small 3-inch speakers from Parts Express, and let me tell you, it was a nightmare. Despite their claim of same-day shipping, my order was put on hold for an excruciatingly long period of one and a half months! Can you believe it? I've had smoother experiences ordering from China, for crying out loud! And to make matters worse, they offered no compensation for the inconvenience caused. Absolutely nothing! You have to constantly pester them with emails just to get a response, and even then, they won't offer you a full refund like other reputable sites would. No, Parts Express thinks they are above that. They act like the almighty American corporation, while treating you like a nobody. It's infuriating.
I urge you all to join me in boycotting Parts Express. Do not, under any circumstances, make a purchase from them. Spread the word to your fellow DIY buddies and warn them to steer clear of any dealings with Parts Express.
Now, let me provide a follow-up to this review. It's the 24th of March, and I was promised compensation and free delivery directly from the President himself. However, there has been no follow-up, no updates whatsoever. I wouldn't be surprised if it's already the 24th of April or June, and I'm still here writing the same words. It makes me wonder if they only care about their fellow Americans. Maybe I'm just not important enough to them. Frankly, I couldn't care less about Parts Express and their lackluster service. They can keep their FARTS Sexpre$$ for all I care.
Outstanding Service and Prices: My Go-To for Audio, Video, and Computer Accessories - Parts Express Delivers!
In my last post, I gotta say, Parts Express is the bomb. I mean, seriously, these guys are my go-to for all my audio, video, and computer accessory needs. And let me tell you, they don't disappoint. Not only did I get my order in a jiffy, but they also included a super informative and friendly note with the invoice. How cool is that?
But wait, there's more! They even threw in a little screwdriver, which I like to call a craftsman screwdriver. You know, the kind you use to tackle those pesky little screws on calculators and stuff. I used to use these bad boys all the time when I was still in the game, setting up and running machines like a boss. Those optical sensors, or as we used to call 'em, "electric eyes," needed some serious fine-tuning, and these screwdrivers were my trusty sidekicks.
Now, let's talk about prices. Parts Express doesn't mess around when it comes to fair pricing. Actually, scratch that. Their prices are more than fair. They're downright awesome. And you know what's even better? They've got these killer bulk and clearance specials that I just couldn't resist. For example, they had these "10 Piece Screwdriver Bit Sets" on special (or maybe it was clearance, I can't remember). And get this, they were only 75 cents per set. Can you believe it? I ordered a whopping 10 sets with my first order. I mean, I'm a jack of all trades, and let's be real, I tend to misplace screwdriver bits like it's nobody's business. These sets had all sorts of bits, like square and torque style ones. I've pretty much given up on those old-school Flathead and Philips Head screws. Square and torque head screws are where it's at now, my friend.
So, needless to say, I'm beyond satisfied with Parts Express. I've placed not one, but two orders with them already, and let me tell you, the results have been nothing short of outstanding. These guys know what they're doing, and they do it well. If you're in the market for some top-notch audio, video, or computer accessories, look no further. Parts Express is where it's at. Trust me, you won't be disappointed.
Parts Express Complaints 3
Disappointing Experience: Poor Customer Service & Missing Power Adapters - Avoid Parts Express
So, I gotta tell ya, I recently bought some computer speakers from Parts Express, and man, was I disappointed. Can you believe they actually sold 'em to me without power adapters? I mean, seriously, who does that? And get this, it's been over a whole week and they still haven't sent me an RMA. Can you believe that? And to top it all off, they don't even wanna send me a return label. Can you believe the nerve?
Let me tell ya, this company is a total joke. I wouldn't recommend buying anything from them, not even if your life depended on it. They clearly don't care about their customers and their lack of customer service is just plain ridiculous. Save yourself the trouble and find another place to buy your stuff. Trust me, you'll thank me later.
Overpriced and Frustrating: My Experience with Parts Express
Parts Express is a company that sells electrical parts online. I recently had an experience with them that left me feeling quite frustrated. I was in need of a quantity of dual input speaker binding posts, and when I checked their website, I was shocked to see that they were charging $6.99 for each one. That seemed like an outrageous price to me.
Determined to find a better deal, I decided to do some more research. I stumbled upon another electrical parts place that was selling the same dual input speaker binding posts for only $2.93 each. Now that's what I call a reasonable price! It made me question why Parts Express was charging so much more.
I couldn't help but feel like I was being taken advantage of. It felt like highway robbery, plain and simple. I mean, who wants to pay almost three times the price for the same product? It just doesn't make any sense to me.
To confirm my suspicions, I decided to check out the other reviews of Parts Express. And boy, was I in for a surprise. Many other customers had similar experiences, complaining about the high prices and feeling ripped off. It was clear that I wasn't the only one who felt this way.
Overall, I would caution anyone considering purchasing from Parts Express to think twice. There are definitely better options out there that won't leave you feeling like you've been swindled. Do your research and compare prices before making a decision. Don't fall victim to their inflated prices.
Questionable Product Review Practices at Parts Express: A Deceptive Game of Deletion?
There's a lot of stuff I dig about Parts Express, but I gotta say, somethin' fishy is goin' on with their product reviews. It seems like they're pullin' a fast one and playin' the scammer game. They got these products on their site that only have 100% positive reviews, but lemme tell ya, they ain't showin' the whole picture. They're straight-up deletin' any review that ain't singin' praises, and I know this 'cause it happened to me. I wrote a critical review 'bout a shoddy product, and bam, it was gone in less than five minutes. Can't trust 'em, man.
Is Parts Express Legit?
Parts Express earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Parts Express. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Parts Express has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Parts Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Parts-express.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Parts-express.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a parts-express.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up Parts Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Parts-express.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Parts Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Parts Express
One of the key strengths of Parts Express is its extensive product catalog. The website offers an impressive selection of over 18,000 items, ensuring that customers can find the exact components they need for their audio and video projects. From speakers and amplifiers to cables and connectors, Parts Express covers virtually every aspect of audio and video technology.
In addition to its vast product range, Parts Express is known for its commitment to quality. The company partners with reputable manufacturers and brands, ensuring that customers receive genuine and reliable products. This dedication to quality is reflected in the positive reviews and testimonials from satisfied customers who have consistently received top-notch products from Parts Express.
Furthermore, Parts Express excels in providing exceptional customer service. The website is user-friendly, making it easy for customers to navigate and find the products they require. The detailed product descriptions and specifications help customers make informed decisions, while the customer support team is readily available to assist with any inquiries or concerns.
Shipping and delivery are also handled efficiently by Parts Express. The company offers various shipping options, including expedited services, to ensure that customers receive their orders in a timely manner. Additionally, Parts Express takes great care in packaging products securely, minimizing the risk of damage during transit.
Another notable aspect of Parts Express is its commitment to affordability. The website features competitive pricing, often offering products at discounted rates compared to other retailers. This affordability, combined with the company's dedication to quality, makes Parts Express a preferred choice for customers looking for value for their money.
Overall, Parts Express is a trusted and reliable online retailer that offers a vast selection of audio and video components, accessories, and equipment. With a commitment to quality, exceptional customer service, and competitive pricing, Parts Express continues to be a go-to destination for professionals and enthusiasts in the audio and video industry.
Here is a comprehensive guide on how to file a complaint against Parts Express on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Parts Express in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Parts Express. Mention key areas of concern, any transactions you had with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal information in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.
Follow these steps carefully to effectively file a complaint against Parts Express on ComplaintsBoard.com.
Overview of Parts Express complaint handling
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Parts Express Contacts
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Parts Express phone numbers+1 (800) 338-0531+1 (800) 338-0531Click up if you have successfully reached Parts Express by calling +1 (800) 338-0531 phone number 0 0 users reported that they have successfully reached Parts Express by calling +1 (800) 338-0531 phone number Click down if you have unsuccessfully reached Parts Express by calling +1 (800) 338-0531 phone number 0 0 users reported that they have UNsuccessfully reached Parts Express by calling +1 (800) 338-0531 phone number+1 (866) 366-4909+1 (866) 366-4909Click up if you have successfully reached Parts Express by calling +1 (866) 366-4909 phone number 0 0 users reported that they have successfully reached Parts Express by calling +1 (866) 366-4909 phone number Click down if you have unsuccessfully reached Parts Express by calling +1 (866) 366-4909 phone number 0 0 users reported that they have UNsuccessfully reached Parts Express by calling +1 (866) 366-4909 phone numberCommercial Sales+1 (937) 743-3000+1 (937) 743-3000Click up if you have successfully reached Parts Express by calling +1 (937) 743-3000 phone number 0 0 users reported that they have successfully reached Parts Express by calling +1 (937) 743-3000 phone number Click down if you have unsuccessfully reached Parts Express by calling +1 (937) 743-3000 phone number 0 0 users reported that they have UNsuccessfully reached Parts Express by calling +1 (937) 743-3000 phone number
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Parts Express emailscustomerservice@parts-express.com99%Confidence score: 99%Supportpayments@parts-express.com95%Confidence score: 95%
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Parts Express address725 Pleasant Valley Dr., Springboro, Ohio, 45066, United States
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Parts Express social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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