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Punjab National Bank


Very Poor Mobile Banking Service

Complaint Rating:  80 % with 25 votes
80% 25
Contact information:
Punjab National Bank
I am a customer of Punjab National Bank. Several months ago I opt for Mobile Banking of PNB. For the first time the Password was so blurred that it was unable to guess. I went to branch and ask them to try. When the password was entered wrong for 5 times the account was freeze. Here we can note that anybody who knows the user ID can block your internet banking or mobile banking. And the userid is openly given on the Passbook. When asked for next password it came after 1 months. In State Bank of India you get the password the same day. The transaction password was used to expire after 3 months. Though there is facility in the application to change the transaction password you cannot change it because after clicking entering Current Password, New Password, Reenter New Password and pressing Ok nothing happens the screen do no go forward. I got new password 3 months after application. Now my mobile says please download new application. When I go to download new application it gives the screen attached herewith. It says click on SAVE button to download. And the download button is not displaying anywhere. When contacted on these numbers 1 8 0 0 1 8 0 2 2 2 2, 011-23708151 / 23716659. It continuously says The number is busy please dial after sometime. When mailed on mobhelp@pnb.co.in there is no replay anytime. I contacted for more than 5 times.

Punjab National Bank

Complaint comments Comments (13) Complaint country India Complaint category Banks


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 3rd of Oct, 2011 by    -1 Votes
I am a customer of Punjab National Bank. Several months ago I opt for Mobile Banking of PNB. For the first time the Password was so blurred that it was unable to guess. I went to branch and ask them to try. When the password was entered wrong for 5 times the account was freeze. Here we can note...
 26th of Jan, 2012 by    0 Votes

Punjab National Bank - bpl loan reject

sir govt. ne bpl card ko rozgaar hetu 200000/ tak ka loan dene yojna banayi h par bank annakani karte fir govt. ko ye yojna band kar deni chahiye . bank officer apne jankaro ka loan pass karte ya riswat
 21st of Aug, 2013 by    0 Votes
Hello pnb service we have no a/c in pnb bank bt the msg is always delivering in my mobile no 9213482562 by ATM while i didnt use this no to any bank and i m bothering due to this so plz i request u stop this messaging.
Thank you
 22nd of Oct, 2013 by    0 Votes
i am a customerof punjab national bank .dear sir my prombel is, i change the sms alert no my old no . 8267981625. i want to sms alert new no -8288891088 plg immizently action . thank you very much ..my account no- 1209000400302957 my name is amandeep singh my address rhq pl, 112 engr regt, cme pune .
 31st of Oct, 2013 by    0 Votes
dear sir/mam
maine pichle saal pnb bank, g.t road phagwara ki main branch se loan liya tha jiski installments regular time pe ja rhi hai, lekin phir bhi daily subah 4 am mujhe bank ki taraf se sms aata hai ki insufficent balance hone ki vajah se aap ki 9300/-rs.ki trasection fail ho gyi hai, iske ragrding main bank ke agm saabko written complaint bhi de chuka hu jis o diye huye bhi ek mahina ho chuka hai.mera loan account no.hai 03838001b00001002 jo ki kohli studio k namm se hai, mera name NARINDER KOHLI Aur addredds hai kohli studio prem pura phagwara aur jb bhi main 9300/- se jyada ka cash apne current account me deposit karwata hu to system apne aap amount deduct kr leta hai installment de dene k baad bhi
 4th of Jan, 2014 by    +1 Votes
The entire system of pnb sucks. Each time you need to get a password, one needs to travel to the branch to pick it. while all other banks send the pin to the home address, pnb is obviously backward. Unable to access the mobile banking app. Attitude of the cust care agents is pathetic. mobbanking@pnb.co.in doesn't even acknowledge the mails that are being sent. Living in the age old world of wanting the customers to visit the branch for everything. No one is interested in seeing the faces of the branch ppl. A simple self addressed cheque from icici had a lengthy procedure of filling some stupid slip and then to drop it at the cheque box. While in HSBC just write ur a/c no. at the back of the cheque and phone #, and drop it in the cheque box.
Horrible horrible and disgusting bank.
 13th of Feb, 2014 by    -1 Votes
Sir please mere account no. 1904000100131705 Ramprashad ke naam se godbalawa branch me h. is per mere mob no. 09812216909 or ram.prashad@ymail.com ko resitered karne ke liye 3 baar branch me jaa chuka hu kahte hain ki aap ka number ho gaya h but mujhe nahi lagta ki ho paya h so please mera number active karne ki kosis kare & mere complained no. 61010910 h so please arjent solve then call me or conform Thanks
 14th of Apr, 2014 by    +1 Votes
my name is harpreet singh s/o sh narinder singh my a/c no is2939000101975257 i am not able to see sms alert on my mob no which is 09896888215 so plz resolve my problem as soon as possible i will be thankful to you
 19th of Jul, 2014 by    0 Votes
 15th of Oct, 2014 by    0 Votes

Punjab National Bank - fraud withdrawl from my atm
loco bazar
Phone: 8092422348

fraud atm withdrawl from my account.
my name is arun kumari.
my account number is 2426000400207485.
i want the cctv footage.but bank branch manager is not giving me the cctv footage.
 28th of Oct, 2014 by    0 Votes

-doesn't accept my CORRECT user ID and password (I know they are correct because I checked my saved history of user IDs and passwords)
-account gets BLOCKED after 5 failed password attempts and can only be reset by visiting the branch, which of course takes ages! And this also means, like someone else, anybody who has your userId can block your account!
-"Forget Password" feature is CRAP and doesn't work. I needs to enter their account number and DOB or pan number. I did that, they say my DOB is wrong. wtf?

I am sure there are a gazillion other problems with pnb net banking but these are the biggest according to me. Such online banking is worse than not having one!
 5th of Mar, 2015 by    0 Votes
Sir mi abhishek mishra s/o hanuman prasad mishra is the usier custmer is pnb so i have to locked my atm to the given by tha net banking but this is not active in my mobile my a/c no is 0012000101547919 And my regustared co no. Is 8765840088 is the my account is the aggry & Check it to the why r not open my user id in my mobile & user id is given by tha saturdey 30/2/15 Plz rply my reques.
 24th of Sep, 2015 by    0 Votes
PNB issued new creditcard to me before month ago because my old one expired now. Still i have not received pin number. I already mailed/called them so many times and request for pin. I don't think this is a service that any customer deserves. It makes more irritating to know this is the 2nd time I'm getting this kind of service from pnb.

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