Complaint Rating:

Company information:
Thrifty Car Rental
5314 Asbury Way
Santa Ana, California
United States
Phone: 2099927979

I authorized a $250 deposit on my debit card to rent a vehicle. I was told at the time of the rental that the hold would be released when I returned my car. 2 days later, the hold still remains. My total charges for the rental $41.44. Customer service supervisor, Iona, gave me the run around when I requested the corporate office number and instead gave me the basic customer service number. I even double checked with Iona that the number was for the corporate number.

The customer service at the airport is slow. It took well over 30 mins to receive my rental. The customer service representative do all they can to avoid their customers so they are not bothered. Of course this is only after you've signed your agreement and paid your deposit. Terrible customer service and poor billing practices. Not work the headache.