I sincerey hope you are reading this BEFORE you purchase a Pella window. We purchased our Pella windows in 2005 and have had nothing but grief from the beginning. This is compounded by the fact that the company that services the product in CT is horrible and take forever to make the repairs. Our screens did not fit and had to be replaced 3x. The measurementw were incorrect. After that our locks on the double hung windows (I have the Architect series) did not lock. There is a plastice piece that always gets caught. The service tech replaced the piece a few times and then finally told me that this is a common problem and I should just push the window as I try to lock it. Most of the time I still can't lock it. The current fiasco is that the I went to open a window and the window suddenly slammed shut and will not stay open. It sounded like a spring gave way. Simultaneously 3 of our double hung windows refused to open. I called in the sping and could not get an appointment until July. I had to take the day off from work because the only day they could come was the day I work. The teck finally came (they never tell you morning or afternoon until the night before0 and he stayed only a few minutes and told me that I needed some parts. He also said that this is a common problem with the architect series (this series was new in 2005). i had taken down my curtains and moved everything away from the window prior to the teck coming so now my house was a mess. He stayed 5 minutes and told me that the parts would take weeks to order and her would call me when they came in to RESCHEDULE. i HAD DESCRIBED THE PROBLEM TO THEM ON THE PHONE AND THEY KNOW THIS IS A COMMON ROBLEM, YET THEY DID NOT BRING THE PARTS THEY WOULD NEED. I have been unable to open my windows all summer. They were supposed to come today, so i did not go to work. i received a call that the teck called in sick so they would have to reschedule. It is now September.
When I asked to set up a date, they said they had to call everyone else first and would let me know either today or in a few days. I told them I wanted to set something up now so I could look at my work schedule and not miss work but they said it could not be done. I live in New England and do not open my windows between October and June generally speaking. Therefore, if they don't fix this until the fall/winter, I will not know if they are still malfunctioning. Next spring when i go to open the windows I fear that they won"t work or another one will break and now they will say it's my problem because it's off the warantee. The service appointments take so long to schedule that it's no wonder that most people very quickly reach the warantee limit. They keep reminding me that I am lucky they are doing it free of charge - but in actuality the warantee should be reset if the windows have a KNOWN DEFECT that is occuring to multiple people. This company needs to take responsibility for it's design errors and need to hire a repair company that doesn't take months to complete one service call.
ALL ICAN SAY IS DO NOT BUY PELLA WINDOWS. THEY ARE VERY EXPENSIVE AND POORLY CONSTRUCTED AND THE SERVICE IS A NIGHTMARE AND YOU WILL LOOSE COUNTLESS HOURS FROM YOUR JOB WAITING FOR THE PROBLEMS TO BE FIXED. IT'S A NIGHTMARE AND A HUGE DISAPPOINTMENT AFTER MAKING A MAJOR INVESTMENT. WE ARE TALKING THOUSANDS OF DOLLARS NOT TO MENTION YEARS OF GRIEF.