logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Viking Magazine-
They won't let me cancel!
2. (1 mins ago)
SonicWall
Worst Technical Support
3. (2 mins ago)
Fake Passport Websites
Scam or Real?
4. (4 mins ago)
www.lazada.com.ph
Deceitful Processes of Purchase
5. (18 mins ago)
DHGate.com
Stay away from them

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Peachtree Windows And Doors Complaints & Reviews - Non-stop warranty never got going!

Peachtree Contacts & Informations

Peachtree Windows And Doors

Posted:    BF

Non-stop warranty never got going!

Complaint Rating:  55 % with 69 votes
Peachtree's "Non-Stop Warranty" was introduced January 1, 1990. The Non-Stop Warranty is non-transferable. Products purchased between January 1990 and December 1994 required homeowners to register their products to qualify for the Non-Stop Warranty. Peachtree does not provide labor or labor expenses incurred to remove or replace any defective product, or any defective components thereof.

From 1995 product care book.

Your Peachtree products, identified above, are guaranteed for as long as you own them to be free of defects in material or workmanship that might unreasonably affect their performance in normal usage when installed and maintained in accordance with the manufacturer's instructions.

This Non-Stop Limited Warranty extends only to the owners of detached, single-family, owner-occupied homes at the time Peachtree products are installed in such homes located within the USA. This Non-Stop Limited Warranty is not transferable to subsequent owners.

In order to establish that a claim is covered under the Non- Stop Limited Warranty, proof of purchase must be shown in a reasonable manner. One convenient way to establish on our files that you are the original owner of a Peachtree product is to complete the attached card and mail it to us within 90 days of installation. Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof. Moreover, your return of the card will provide us with marketing information that will allow us to better meet your needs in the future.

Peachtree is saying if you do not have a registration number you had only a 2 year warranty. You either had the longest warranty or the shortest warranty on your windows and doors. The 1995 " proof of purchase" doesn't apply to the 1990- 1994 non-stop lifetime warranty.

They only had on non-stop warranty and no other warranty was listed for the 1990-1994 products at that time.
Comments United States Building, Construction
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 30th of Mar, 2007 by   BF 0 Votes
Magnuson-Moss Warranty Act 700.11

b) “Written warranty” and “service contract” are defined in sections 101(6) and 101(8) of the Act, respectively. A written warranty must be “part of the basis of the bargain.” This means that it must be conveyed at the time of sale of the consumer product and the consumer must not give any consideration beyond the purchase price of the consumer product in order to benefit from the agreement. It is not a requirement of the Act that an agreement obligate a supplier of the consumer product to a written warranty, but merely that it be part of the basis of the bargain between a supplier and a consumer. This contemplates written warranties by third-party non-suppliers.

Peachtree's answer: this was only to date product in case of lost invoice 700.7

(c) This does not prohibit the use of such registration cards where a warranter suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warranter.

They didn't even give dealers enough cards to give out, some never had any! This warranty was given to customers and then it was taken away.
 3rd of Apr, 2007 by   Karen Krakhofer 0 Votes
Purchased peachtree windows for our house in 1990 & was told they carried a lifetime warranty & that it was transferable if ever we sold our home... so that was what made us buy his particular window... now we have been told that is no longer valid... think it should have been grandfathered in especially for those who had already bought before a new ruling was made.
 9th of Apr, 2007 by   Joe Wengrin 0 Votes
After many emails back and forth between myself and various representatives of Peachtree window company and SNE enterprises, this is the last email sent to me by Mr. Roller of SNE Enterprises. This is the result after being told by another person employed by SNE that they would offer me all new glass and (1) day to install if I would sign a release promising NOT to post any further comments or opinions about Peachtree windows. I will post each email separately for all to view.

From: Roller, William
To: joe@decksNJ.com
Cc: Studzinski, Jeannine
Sent: Monday, April 09, 2007 4:47 PM
Subject: Service Request

Dear Mr. Wengrin,


We have been unable to obtain information pertaining to the product in your home. We have contacted the selling dealer, without success. We have requested the information from you, without success. Without the Master Order or dimensions of the units and glass code, we are unable to supply the appropriate replacement parts.

If you wish to supply the information required, we will order and arrange delivery of the replacement product to your home as our warranty states. If you would like an inspection to determine the products required, we will provide that service for $145.00 prepaid. Any additional work will require an estimate and approval prior to any work initiated.


Should you wish to review a copy of the warranty, it is available on the Peachtree website, www.peachtreedoor.com under the service tab, or I will mail one to your home.

Bill Roller

Eastern Region Sevice Manager

Tel. 717 932 3006 ext. 4201


My reply to Mr. Roller

Mr. Roller,
After all of the explanations and ridiculous amounts of information I provided to your company, including a representative your company sent to my house personally to take notes of all of this information, you are now telling me again that you will do 'basically" nothing to correct this situation. I went from a person, Lillian Johnson" who had this attitude that nothing will be done to correct this problem... to Bruce Brecht, a district sales manager for your company, who came to my home and promised me to take care of everything. I have emails from him stating that the product was ordered and will be scheduled for delivery when it arrives in the warehouse... Back to Lillian Johnson who tells me Bruce is no longer with the company... To Jeannine Studzinski, who at least tried to provide some customer service, and who was polite, (which is more than I can ever say for you sir, after your terrible manners on the phone call you gave me)... Where she said she would have the glass parts ordered and supply (1) day of labor to install the new glass as long as I sign a release NOT to post any further comments on home improvement forums (which I have this email as well)... back to you, saying you will not do anything beyond a poorly written warranty because you must think you are a "king" in your company. If all of this looks or feels like even "good" customer service, you are the problem.
I will provide you with what is needed to satisfy your requirements for the new glass being sent to my home. I will pay someone to come and replace the glass panels in my home... no problem. I will also file a lawsuit for the other items wrong with the manufacturing of these windows and defects not related to the glass. I will continue to post my opinions of your customer service on all the home improvement sites I contribute too. I will correspond with the many groups of people who are also having similar problems with your customer service and warranty. You cannot ask me, or tell me not to do any of these things, since you are obligated to replace the glass for a period of 10 years (unless you want to change this rule on your past customers as well). I will post all of our emails back and forth, as well as all photos and a You.com video to help people thinking of using your products to see first and decide for themselves.
I am going to terminate my business relationship with 84 Lumber company. I will forward all correspondents to their main headquarters to see why I have made this decision. I will post comments on their company's inability to hold their vendors responsible for manufacturing problems and terrible customer service. I purchase all of our framing lumber for all our projects from them. I am sure they will not be happy or amused at the fact that I am going to make sure that they feel as "burned" as I do right now.
I am setting up a web site www.mypeachtreewindowssuck.com to post all of my scanned paperwork and email correspondents for people to view. I will provide a "blog", "chat", and "guestbook" feature so others may contribute to the site. The site WILL show up on all of the popular search engines when "PeachTree windows" or "SNE Enterprises" are typed.

Have a nice day, Joe Wengrin
PS Reply with your fax # so I can send you all of the PO's, invoices, and other supporting documents.
 21st of Jul, 2007 by   BF 0 Votes
Peachtree's Advertisement from 1990-1994:

All Peachtree Doors And Windows Are Quaranteed For As Long As You Own Them. In Just 14 Words, We Wrote The Longest Warranty In The Business. What does it take to offer a non-stop warranty? Confidence. Our Non-Stop Warranty* covers every Peachtree entry door. Every window. Every patio door. Every sliding glass door. If we build it, we'll back it. For as long as you own it. Guaranteed. You might expect every major manufacturer to guarantee their products the way we do. But the fact is , Peachtree's Non-Stop Warranty is completely unique. Why? Maybe other manufactures just don't have as much faith in their products as we have. *See Dealer for complete details.

Warranty from 1990-1994 Care Book:

Peachtree doors and windows are guaranteed for as long as you own them to be free of defects in materials or workmanship that unreasonably might affect their performance, in normal usage, when installed and maintained in accordance with the manufactures instructions.

Peachtree doors and windows purchased after January 1, 1990 for use in single family homes qualify for this extended coverage when the original homeowner registers the installation with Peachtree by completing and returning, within 90 days of installation, the Homeowner's Warranty Registration form available from Peachtree dealers and distibutors.

Peachtree will repair or furnish replacements for components found to be defective, or may, at its option, refund the original purchase price of the product involved.

This warranty my be exercised only by the original registered homeowner and is not transferable to subsequent owners. However, Peachtree's standard two-year warranty would continue to apply in the event of a change of ownership.

To make a claim under this warranty contact your installer or Peachtree Dealer.

Dealers were always short on warranty cards, some never received any. Prior to printing "Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof.," dealers were told the cards were not needed.

Many Peachtree Distributors and Peachtree Certifed or Stocking Dealers, had inventory with product that had been manufactured and dated 1990-1994. This product continued to be sold. In 1995 and 1998 ( and possible in 2000) when it was printed, the cards were not needed for homeowners to qualify for the warranty, it never stated they were needed for product with these date codes. These products had no addition discounts even though they had expired. Peachtree says the standard two year warranty also applied to the original homeowner if you did not register and receive an ID number from them.

Does anyone have an registration card from 1990-1994? They were white with a black peach drawn on the front and warranty information on the back the size of a postcard . I have one dated 1998 it's much larger and says: to activate, at no cost, the extended warranty for the initial owner-occupied installations of Peachtree products, please complete this form and return it to the address shown. Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
 2nd of Aug, 2007 by   John Thomas 0 Votes
WOW!!! What a wealth of information.

I too am one of those who bought Peachtree windows with the now DEFUNCT So-Called Lifetime Warranty (Mine were purchased in the Spring of 1990.)
Actually, I was the installation contractor who PROMOTED using Peachtree windows to my client.

My client has complained about issues with these units almost as soon as they were installed---- Defective sash balances, fogged glass, loose fitting weatherstripping. And what does one do when contacting the company only to find that.

The warranty is virtually WORTHLESS.

The windows are JUNK---NEVER AGAIN WILL I RECOMMEND OR INSTALL ANYTHING MANUFACTURED BY PEACHTREE !
 19th of Sep, 2007 by   BF 0 Votes
The warranty card that was used from 1990-1994.
Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
Peachtree only asked Owner/Occupant for the installation address and daytime phone number. They forgot to ask for your mailing address. A place was also provided you to give them the name of your Builder/Contractor's name and address. You were then told to fold and staple the "Product Installation Registration".
On the card from 1998 they added "BE SURE TO PROVIDE BOTH THE INSTALLATION ADDRESS AND YOUR CURRENT MAILING ADDRESS WHEN COMPLETING FORM." You were then told to fold and tape "Homewoner's Warranty Registration".
I have also found a Memorandum from Peachtree which has no date.
Subject: No Charge Warranty Parts Program
Peachtree's Non-Stop Limited Warranty is effective for certain products manufactured after January 1, 1990. Product manufactured prior to January 1, 1990 is no longer under warranty. Glass breakage and spontaneous shattering of the glass is excluded from all warranties.
Warranty replacement parts may be ordered at no charge under the following guidelines:
Orders for no charge material must include the reason for replacement and date of manufacture (orders will not be processed without this information).
All orders for replacement parts should be placed with your Customer Service Representative.
ID registration numbers were not needed.
 27th of Sep, 2007 by   BF 0 Votes
In 1993 Entry Door Price List, Peachtree said this:
Peachtree Doors. Dedicated to staying out front.

We offer this pledge:
If one invests their money-and their trust-in a Peachtree door, we'll guarantee it for as long as they own it.
 1st of Nov, 2007 by   jay easterly 0 Votes
I am the recipient of a terribly missmanufactured house full ot Peachtree 300 series windows built over a period spanning form april through august of 2003. Does any one else have a similar situation?

Jay Easterly
 6th of Nov, 2007 by   Nancy B. Waller 0 Votes
Boy, am I glad that I stumbled onto this site as I was thinking of buying Peachtree French patio doors. I will have to really think on this one. I have had Peachtree sliding glass doors for approx. 30 to 35 years and was thinking of replacing them with newer more energy efficient ones. This is a real disappointment to me.
 11th of Nov, 2007 by   phil wolff 0 Votes
I have the same problem with a bay window Peachtree claims was mfg. in 1989. However I purchased the window between 1990-2000 with a lifetime non-stop warranty. Lilllian Johnson continues to misrepresent the facts pertaining to my warranty to me and General Lumber of Rome, NY. She claims the 2 year warranty on parts applied and the 10 year warranty on glass applied which is now expired. Her position in my case is confirmed by previous comments on this site.
 7th of Dec, 2007 by   Laurence Corder 0 Votes
I just wanted to post on this site that Peachtree still sucks. I have a Citadel Sliding Patio Door that has rotted on the bottom. My house is only 7 years old. These are supposed to have a 20 year unlimited warranty. I have all other Peachtree doors and windows, by the way. All of them are top of the line Low E glass etc. But my fixed panel is about to fall out because the bottom is rotted. My builder is backing me as is the wholesaler.

The district rep came out and looked at it and said I would get a new panel and track sent. That was in March of 2007. Now Dec and no parts. The Wholesaler is now roding the part and is either going to eat the cost or not pay Peachtree. My builder had the same door with the same problem and he was waiting on parts also.

They don't carry Peachtree anymore because of the crappy service, and the Builder who only does custom homes does not use Peachtree.

It is not just windows, but their doors too. Buy some other brand there are several good ones and Peachtree is not one.
 1st of Jan, 2008 by   Glenn Burton 0 Votes
I have the same problem with my Peachtree Citadel doors. Numurous e-mails and calls have had no effect. It is like the warranty does not even exist. My only recourse is an attorney.

I do have copies of all their e-mails, and have been smart enough to record my last few phone calls with them.

For more go here...

http://www.eworldz.com/peachtree
 8th of Mar, 2008 by   Virginia Schmitz 0 Votes
I had a Peachtree French Sliding Patio Door installed in Nov. 2007. It is 700 Series Aluminum Clad exterior, wood interior door. As soon as the cold weather cames (almost immediately in the Midwest), the door had condensation built up on the aluminum overlap (on inside - between doors). As the weater got colder, that condensation became a build- up of ice! Peachtree sent a service rep to check, and he put in a thicker seal. That did not address the problem. I still have a serious ice/cold issue. Has anyone else had this problem, and how was it solved? I've been told I'm the only one with this problem, and I find that hard to believe. I believe there is a design issue with this door.
 20th of Mar, 2008 by   Phil Bankester 0 Votes
I put Peachtree double hung windows in my house in 1988. A few years later, the balance springs in the lower sash started to break, shooting out through the top of the sash and shattering the wood trim. I was able to obtain replacement parts early on, but a few years later when the rest broke no one cared. I decided to drop the matter and gradually replace the windows with Pella replacements. That never happened, as I couldn't afford to do it. So I decided to try once more to get replacements. I ran into Ms. Lillian Johnson as well, and her rudeness. Here are today's emails.


-----Original Message-----
Sent: Thursday, March 20, 2008 12:01 PM
To: Johnson, Lillian
Subject: Replacement Parts

Dear Mr. Johnson,

I'm writing to ask for your help. I put Peachtree double hung windows in
my house when I built it in 1988. I installed several large windows.
Over time, all of the lower sash balance springs broke, shooting out the
top of the sash and splintering the wood into pieces.
I received a few replacement parts when this first started happening,
but not enough for the whole house since they hadn't all broken yet. I
had a letter from Peachtree offering free parts a few years ago, but
have lost it due to an office relocation. I thought I was going to
replace all the windows at the time so I didn't get the parts. This has
proven impossible for financial reasons, so I need to repair the rest of
the windows.

I understand that Peachtree is no longer sending the parts free and that
I'll have to buy them. I'm requesting your consideration in this case -
that you will allow me to order the parts without charge. Right now I
can't afford to pay for them and will have to leave the windows
inoperable if you can't help me.

Thank you for your consideration of this matter.

Sincerely,
Phil

Her response:

Mr. Bankester

I can appreciate your situation but we can no longer offer replacement
balance kits at no charge. The cost for each kit is $20.00. There are
four kits in each window.

If you plan to order these, you would need to do so within the next week
as after that time, we will no longer inventory these parts. This line
of windows was discontinued over 15 years ago.

Lillian Johnson
Warranty Division
Peachtree Windows & Doors
lbjohnson@peachtreecorp.com

My Reply:

Ms. Johnson,

I understand your position, but the parts were underengineered to begin with. Why exactly is it that the parts must now be paid for? It's a relatively small price for Peachtree to pay for customer satisfaction and positive public relations. Was there ever a recall or class action suit involving these windows?

Phil

Her Response:

The problem with some of the balance kits were those manufactured in 1986. Your windows would not have been included in this time period. After 20 years, your kits are worn due to normal wear and tear.


Your questions has been asked and answered. All warranties on your windows expired years ago.



Lillian Johnson
Warranty Division
Peachtree Windows & Doors
lbjohnson@peachtreecorp.com

My Reply which has received no response:

I beg to differ - the parts in my windows are the old ones and the replacements are heavier in construction. My windows were definitely part of the original problem. They began breaking within just a few years.

My questions were asked, but not answered. Was there ever a recall or class action suit involving these windows?

Phil
 20th of Mar, 2008 by   Phil Bankester 0 Votes
I just spoke with an operator at the parent company in Wisconsin who told me the Gainsville plant (where Lillian Johnson is) is to be shut down.
 25th of Mar, 2008 by   BF 0 Votes
You might have some luck if you try to call some older peachtree dealers, they might have some left. Your window is the Ariel Double Hung. I'm not certain if you window dates were included in the ones that had the wrong steel strenghth used in the hooks of the balance. This caused the windows to do what you described. This happened sometime before 1990. Peachtree shipped pallets of those balance kits to Dealers for them to change as many as they could. It was decided that they would never be able to find all of the windows and they decided just replace them as needed. Which they used to honor. The name of the company that made them for Peachtree was Caldwell
 15th of Apr, 2008 by   Susan Miller 0 Votes
We purchased our house brand new with Peachtree windows in 1989, in CT.

They broke and we have been holding them up with bricks for the last 10 years, so now with selling the house we are trying to fix these windows.

All we need are 2 sized block and tackles, for 13 windows. Peachtree has the WORST customer service I have ever encountered, they decided to not make anymore parts for these windows, and give no guidance on where I could go to find the parts.

I found this complaint board (which is GREAT) in search for some company that still has the parts I need.

I hate to say this but I have never encountered a company that I dont like more than Peachtree at this point, I will never buy a product of theirs and encourage others not to.
 19th of Apr, 2008 by   kevin cadarette 0 Votes
Thanks for taking the time to explain your issues with peachtree, I was going to go down and order 13 replacement windows from Lowes, who now carries the peachtree brand clad windows. I thought I had choose the right windows but I think a trip to Pella is in order. You experience has help me and I appreciate it.

kevinc
 12th of May, 2008 by   Ken kubushefski 0 Votes
We purchased our NEW home on 1/86 with all Peachtree Windows and Doors. Within the first 2 to 5 years most of the lower balancers broke. We called Peachtree and they sent 2 people and replaced the defective balancer problem.

However, here we are and again most of the balancers have broken. Thease are duoble hung windows, What irratates us is the fact that (Peachtree) has a defective, uses the same parts which will break again! They have the nerve to charge $20 per balancer (4 per window) $8o x 14 windows. That's $ 1120.00 plus shipping. Of the 14 windows in our home 10 have a problem. The remaing 4 do not because we don't open them, only to wash.

After reading the other horror story's, We would not recomned these windows to anyone. Other folks we know have other brands of windows more than 30 years old and have NOT had a balancer issue.

I sincerely hope no one has been injuried with this problem, there is no warning other than (BE CAREFULL). We unlocked the top window to clean and KABOOM. Scared my poor wife. The window worked in the fall . !!! Good luck
 14th of May, 2008 by   Jeff 0 Votes
I recently put Peachtree windows in our new home in 2005. We chose these based on the warranty and supposed good quality. Our home is a custom built 4000 sq foot home that is all brick and we used the best people would could find to do everything. Before building this home we lived in a 1300 sq foot house that had all vinyl windows. It is funny how we thought those all vinyl windows were not very good. It turns out that they are much better than the $20, 000 worth of Peachtree windows that we bought. We used several casement windows and each of them has rusted brackets. Most of the double hung are just pieces of crap! If you are considering using Peachtree windows in your home, DON'T! We have lived here for 3 years now and I am pretty sure we will be getting replacement windows within the next few years.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Downloading Music, Videos and Other Files Safely

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?