Company information:
Cricket Communications
Utah
United States
www.mycricket.com
My son signed up with Cricket for cell phone service in April. In May, while I was on the phone with CS to pay his bill, I added ther web feature and call tones. ( an addtl. $5.00 per month per feature) I also requested that I did not want a paper bill as they charge .55 per month to generate.
In June I was out of the state on travel. I contacted the 800 CS number to find out when the due date was. I was informed the bill much be paid by midnight on the 10th. Upon my return home, I called my son's cell phone. It was disconnected! (this was after I informed the CS rep that I was returning home the morning of the 10th and would pay the bill that day) I contacted Cricket and they argued with me. They told me his due date was the 7th, not the 10th and was now being charged a 15.00 reconnection fee! I requested to speak to a CS Supervisor, who again could have cared less that the CS rep had given me the wrong information.
In the mail today I received a PAPER BILL ( remember I requested no paper bills two months ago.last month I didn't get one) I opened the bill and it was for $156.49!!! i was outraged as my son just paid a $93.00 bill last week. ( they said there were late fees...which I always paid the bill IN FULL)
I contacted the CS at the 800 number, started to speak to the CS rep and he hung up on me! I called back and spoke to another CS Rep and she informed me that they had no billed for the call tones since april and that is why the bill was so large. ( I personally added the call tones in May, so this was GARBAGE)
I searched the web and found the Corp. number ( 858-882-6000) and spoke to Channel. She was rude and abrupt and didn't want to hear what I had to say.
She informed me that there were no notes in the account regarding the paper bill ( surprise surprise) and that although there were notes in the account when I added the call tunes and web, they were billed from the beginning as she stated they were added when my son initially started service! ( not true)
I told her is seemed Cricket didn't care about customers and/o their complaints, even informed her as to the 100's that were online. She continued to be abrupt and I finally disconnected the phone call. I will watch next months bill and should it be not accurate ( since every month have been billed higher than what it is suppose to be) . I warned her that if the bill comes up inaccurate, I would be making a formal complaint with the FCC. She told me to go ahead!
CRICKET COMMUNICATIONS HAS POOR CS, DOES NOT CARE ABOUT THEIR CUSTOMERS, NOR DO THEY UPDATE CUSTOMER ACCOUNT AND OVERBILL MONTHLY. I WOULD SUGGEST EVERY CUSTOMER CHECK OUT THEIR BILLS ON A MONTHLY BASIS. PER THE DIFFERENT CALL PLANS, THE MONTHLY RATE SHOULD NEVER CHANGE!!!
CONSUMERS BEWARE!!
