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Sleep Number Bed Complaints - Not what you expect!

Review all Sleep Number Bed complaints

Sleep Number Bed

Posted: 2008-08-25 by Denise Nichols  [send email]
Not what you expect!
Complaint Rating:  100 % with 11 votes
Company information:
Sleep Number
Augusta, Georgia
United States
Phone: don't know
sleepnumber.com

My then 80 yr old Mother and I went to the Mall to look at the beds.We laid down on several.Felt wonderfull! Mother ordered one for herself and one for me as a suprize.
Soon the two beds arrived. 2 boxes, about 2.5 high, 2.5 wide 3 ft long.Yup, the whole bed.
We opened one and out pops several strips of grey foam, what looks like 2 plastic floats for a pool, pump, controls, and a quilted mattress cover with a zipper.It was easy to put together as theres not much to it.The controls had no numbers, within a month the mattress sagged, the foam moved.( I weigh 132lbs, my lover weighs 150lbs)the foam down the center made a ridge.
It was a very expensive mistake.A queen size one in fact.
Notice the only reviews to read on site are the ones that sound like the company wrote them and most don't leave a name or its a first name?
Hint if you're buying a bed.Take a camera, unzip the mattress cover, take a picture of just how thick the cover is, the foam, everything!Remember, the box springs are not included.
Good luck
Comments United States Mattresses
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Comments

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 431 days ago by James Freund  [send email] 0 Votes
Hi, I work for Select Comfort and we want you to know that help is available. We have and still do sell a bed that comes without Sleep Number controls as this allows us to provide a lower price point. On our 3000 Model bed, the difference between a Sleep Number control and a non-Sleep Number control is $200.00. Customers who purchase this 3000 bed do have the option to upgrade to the Sleep Number pump any time during their first year of ownership.

Because our bed conforms to the shape of your body it's not unusual to be able to see where you were laying after getting out of it. For customers who want the bed to look nicer when they're not in it, we recommend setting the bed to it's maximum firmness after getting out of the bed. This will cause each chamber to fill more and give a more level and even appearance across the top of the bed.

If your air chambers appear to be sitting lower than the foam sidewalls, we have chamber lifts [1" thick foam pads that go underneath the air chambers] to raise the chambers so they are level with the sidewalls. We send these out free of charge to anyone who requests them during their first year of ownership.

I'd encourage you to give us a call at 1-800-472-7185 so we can discuss and address the aformentoined issues and any other you've experienced.

James Freund

Select Comfort Customer Service
 376 days ago by Jay Terleski  [send email] 0 Votes
James Freund,
I have an 80 yr old mother who bought one of your expensive beds, and she wants to return it. Many issues, pump failure, leaks air, very hard to use, and terrible comfort. I asked her how the heck she would go out an buy something without researching the net. But she is older and doesn't know how, and she didn't ask. Anyway all of these failures happen within 30 days and now that she wants return it they say she has to pay hundreds of dollars of shipping and something about the pad...
I own my own company and I would die if I had the complaints you guys have, but such is your business it seems, I guess you make money from stealing from poor old ladies with your excessive fees. Now to the point. If your in customer service give us a time to call you and arrange pickup.
She has no contract from your phone sales, no sales reipt since the sellers were in such a hurry to collect her money, and no contract that specifies any of your preditory terms. The local store screwed up so we may have you cold if I get an attorney involved.
People should not have to jump through hoops to try to return defective products to your warehouse when they purchase from a local store. Very clever tactics, sell a bed 100 times and make people pay you $400 each time for nothing.

How would you feel if this BS was pulled on your mother? People Beware of this preditory company and their tricky agreement and did I mention their very nasty people on the phone when you have issues. They had my poor mother in tears.

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