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Netflix, California Complaints & Reviews - Credit Card overcharge

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Netflix

Posted: 2012-02-16 by    Gary J Anderson

Credit Card overcharge

Complaint Rating:  100 % with 3 votes
Contact information:
NETFLIX
California
United States
Netflix charge record shows that they have charged my acct. once a month on the
11th day. My credit card statement shows that they have charged me twice a month.
That is...that they have been double charging me. I want the overcharges refunded
to my credit card...and their billing proceedure corrected immediately. If there is no
compliance I will terminate my account. Visa xxxx-xxxx-xxxx-5678
Comments United States DVD Order & Rental
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 19th of Feb, 2012 by   Tiro 0 Votes
I would definitely call or email them. I had a problem with my bill- I was supposed to be getting a free month, but apparently I had already used a free month at a previous time several years ago. I called and explained the problem and that if I could not get the free month then I did not want it. I was not given any hassle. They canceled my subscription no problem and no questions asked and then refunded my money for the month within 3 business days.

I hope they can get this all figured out for you. This happened to me about a year ago but I do not recall ever having a hard time contacting them at all. I am so sorry that you are having trouble. In these tough economic times it stinks to be double charged for anything, especially something that is technically a luxury.

My problem with them is that they do not have a huge selection of on demand live streaming movies.I would not sever ties with them just yet as I think they are a pretty good company for people to deal with. I think they can and will work out an equitable solution for you.
 2nd of Jul, 2012 by   eden andaya 0 Votes
it shows on my bank account that they're charging me twice, but i called in check it to my netflix account it shows that they only charge me once.i dont get it.if i found out that they lying to me im going to cancel it...
 7th of Jul, 2012 by   TJ21 0 Votes
This happen to me about two hours ago.I live outside the US and there is no contact number besides the national one. The members' 'Help' area on the site does not HELP at all.. I look for them on Facebook and wrote them a message explaining the issue and requesting them to refund or cancel the extra charge with my bank but haven't answer me yet.. I'm a little worried about that. If they don't give me a solution I'll cancel the account and wont recommend them to anyone.. I work for an US company outside the country and I treat with customers and solve similar issues regarding to billing and payments and I know what is possible and what not and how to do it. This shows a bad customer service and support, and a lame company treat to outsiders.
 2nd of Mar, 2013 by   andresssssss 0 Votes
Complain from Colombia. I got a subscription whit Netflix, after some time Netflix charge me Twice, I tried to cancel the account using the cancelation website in the page, but it was unsuccessful, every month I got a bill from Netflix. I called my credit card bank, and for my surprise they told me that they have received more than 300 complaints regarding Netflix billings. they suggest me to cancel my credit card number as the only way to stop this bastards.
 15th of May, 2013 by   Tea Wrecks 0 Votes
Just found out they've been double charging me for the past 2 months. Glad I caught it sooner than later. The overly friendly chat help wasn't helpful really as all he could do is tell me he sees the problem and gave me a 1-888 number to call. Bank statement shows two charges coming out but my netflix account says otherwise. Gonna call them tomorrow and hope I get it straightened out.

One thing though. I live in Canada and I (definately do not) use the DNS trick to get US netflix. Could this affect payments in any way?

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