logo
The most trusted and popular consumer complaints website
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Recently Discussed Complaints

1. (10 mins ago)
manjam gay social network or fraud
manjam gay social network or fraud
2. (56 mins ago)
Advance Dog Training / Breed Master
Did not comply with there warranty
3. (1 hr 7 mins ago)
otlscoresense
charge for a $1 test product
4. (1 hr 19 mins ago)
Drive Time
Scam and cheating
5. (1 hr 56 mins ago)
Home Depot-Husky Pressure Washer 1800 psi
Broken/Useless after 2 uses

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Net10 Cell Phone Complaints & Reviews - Tech Support in Guatemala?

Net10 Cell Phone Contacts & Informations

Net10 Cell Phone

Posted: 2011-04-16 by    Yvettesgonefishing

Tech Support in Guatemala?

Complaint Rating:  100 % with 1 votes
Contact information:
Net10
United States
I moved from one area code to another. I needed to change my area code so that I'm not using units at twice the rate. Net10 sent me a new SIM card. I've called their tech support several times to get the area code changed over and I still, 9 months later, have my old area code on my phone. I can't understand anyone on the phone who answers my call. This last time, I asked the man who answered where he was. He said 'Wataymala.' Shouldn't techs in Guatemala be providing tech support for Guatemalans with cell phones? 1) You're sending our money out of the country rather than keeping it in the country and putting it into the pockets of our workers? 2) It's not like talking to a person in America who has an accent and has reasonable grasp of the language. I can deal with that. These American companies or international companies with electronics products in America are outsourcing tech support to countries that put someone on the phone with an accent so thick, the customer can't understand the tech and the tech can't understand the customer. When a customer calls tech support, it's because something isn't working. They're already aggravated and agitated, right? Wouldn't this make them even more aggravated and agitated? When are these companies going to figure out that Americans HATE this crap.
Comments United States Mobile/Cellular Service Providers
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Undercover Charities Scam

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?