Complaint Rating:

I am writing to report some very underhand behavior by the store Argos. I saw an offer on the Argos website for a new phone -the Orange Sony Ericsson W810i, I then went to the store on the 02.07.07 to purchase it, with it I purchase a Micro SD 1Gb Memory Card (546/4029) as suggested underneath the add for my phone. When I got home and tried to insert the card I discovered it was the wrong size. I complained on the 05.07.07 that I had been mislead into buying the wrong simcard for my phone, by the internet advert on their site and the on stores quick pay kiosk which said the card was suitable for the phone. The store manager at the Cardiff Bay store said to call customer services to sort it. When I got home I tried to call it and found out that she had given me the wrong number. When i finally found the correct number I got through to a member of personnel called Dennis, who brought up the deal on the Orange sony Ericsson w810i offering "Save £5 when you buy Micro SD 1Gb Memory Card (546/4029) with Orange Sony Ericsson W810i (547/3924). To receive this offer, add both items to your trolley. Offer ends 4th July 2007." Dennis agreed that this was misleading. He put me through to a department that dealt with internet enquirers, but it was shut. I then phoned back the next day, and spoke to Karen Taylor of 'store customer services "support"' she denied all knowledge of the offer's existence, when I looked for myself I discovered that the offer had been taken off the internet! Luckily for me unluckily for Argos I had saved the page with the offer on to my desktop.