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2.7 65 Reviews

Micro Center / Micro Electronics Complaints Summary

27 Resolved
38 Unresolved
Our verdict: Dealing with Micro Center / Micro Electronics, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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7:43 am EDT

Micro Center / Micro Electronics sold me a cracked screen and would not fix it

I purchased my macbook from Microcenter and discovered a crack in the screen about 1 1/2 in up and 6 in to center, but you can only see it if there is a complete white background. Tried to return it and of course they told me I damaged it. It was only on my desk, never carried anywhere, used for less than 2 weeks. I have used laptops for 20 years and I DID NOT DAMAGE IT. They walked me through the typical, pets do it, you closed it with a pen inside (no corresponding mark on the PC), so I ended up having them repair it, After it was repaired, they wanted $180 more than we agreed on to fix it. Had several blow-out arguments with the manager who repeatedly hung up on me and they finally agreed to honor the price they quoted me. BUT I PAID TO FIX A PROBLEM THEY SOLD TO ME!

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12:52 am EDT
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Micro Center / Micro Electronics switched videocard not returned

This is a filing to be used as exhibit in procedings in case of no resolution for non-returned personal property from pc repair.
Micro center ref. order no. cnse302582
11755 mosteller rd. date: 03/30/2010
Sharonville, oh. 45241
[protected]
I, (bryan ross), purchased a dell optiplex pc on ebay in late 2008 which was loaded with a dell version of windows. I was never satisfied withthat format. I had purchased an aftermarket gforce dual video cardsome moths later also on ebay. I removed and re-installed the dell video card trying unsuccessfully to the gforce card to function but could not due to driver issues so I reinstalled the dell video card and used the pc for months into 2010 when I picked up a virus and took the unit and the gforce card to micro center to have the repair dept. wipe my system and install a windos xp my late father had in his old pc. at the sametime I had the gforce card installed. I picked the pc on 04/01/2010 and upon arival of a purchased like dell moniter on 04/08/2010 discovered the dell card not return. the repair dept was completely unreceptive to my queries leading me to a meeting wiyh the store manager on 04/09/2010. if my original dell card, which is now needed in another application, is not returned to me I will futher to aquire my personal property through legal options. this is not just a matter of priciple now,... this is theft pure and simple.

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3:36 pm EDT
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Micro Center / Micro Electronics this place is a rip off

This place is a rip off! Customer service and tech support are an absolute joke. I bought my laptop here (A sony vaio $1999) three years ago and purchased their platinum protection plan ($500). Their sales reps smiled and congratulated me on my purchase, walked me and my purchases to the car, and explained that if anything should go wrong or happen to my new laptop, just bring it in, its covered and they'll take care of it...

Cut to december 2008, my laptop was overheating, I took the laptop back for servicing. After some confusion with passwords, I was told a week later it was ready. However, when I collected it, I noticed the same problem reoccurring. I contacted tech support and they assured me everything was fine. When I asked what tests they had run, they said they had turned it on and left it on overnight and could not recreate any of the problems. I asked them if they had tried running any programs or applications, they stated they hadn't as they didn't have the password for my computer!... Okay... But I did give that to you.

Pan forward to march 2009, I dropped my computer, but not to worry thought, I had that all inclusive expensive protection plan. I drove down to santa clara and dropped off my laptop. Again, that same smile as I filled out the work order.

This time was laptop was sent out for servicing. Apparently from what I had been able to piece together from the many fragmented conversations, was that the hard drive, the camera, the case, the screen, the usb ports, the audio, the keyboard and motherboard were all damaged and the plan would be to replace them all? It was cheaper ($1880) than giving me a replacement. Does this seem like a good idea? I explained that I didn't want a hodgepodge refurbished machine and I was assured that the laptop would be "as good as new". Hmmmm...

A week and a half later, I was told, it was ready and they fed-ex'd it to me. Imagine my surprise to find, a hodgepodge of parts listed in the systems menu (And my original hard drive returned to me in a ziplock bag). I called and mentioned this, they told me to send it back and they would check on that for me. A few days later, I was sent a screen shot indicating that all was well. They sent back the laptop. I figured, everything seems ok... Let me get started and download itunes and get my music sorted out.in the middle of a very slow download of itunes, I noticed my usb port didn't seem to working. Right about then, the laptop froze and crashed.

I called microcenter, i'm told... Send it back! So fed-ex picks it up again, and off it goes. I asked about a replacement while this fiasco is continuing, red informed me I would have to put a credit card down to guarantee their laptop is returned undamaged. I wonder why their laptop is so valuable and mine isn't. He informs me that my laptop isn't worth $60. That can't be right I tell him, they just spent $1880 on parts to put it back together. He chuckled and said this was the best he could do. I declined throwing more money after bad, and hunkered down for more time without a computer.

This time they said the windows update caused the hard drive to crash. The solution they stated, was to turn off the automatic update feature which comes with windows. Now, the problem red caleb, the manager proudly explained was a software problem not a hardware one, really... He switched the "brand new" this one will definitely work hard drive out of the laptop and put in "one [he] knows is going to work" in the laptop and shipped it back. Well needless to say, one cannot run any programs on windows xp (2001 release) without any updates. Without opening the box, I took it back into microcenter, 3 weeks ago. While there, I asked to speak to one of the managers, none came out. However, I was told red had just left and denny would call me back by wednesday... Three weeks later, still no word...

Within this quagmire of foolishness, I had spoken to the company that does the repairs, microcenter's east coast customer service line (Barbara and?), microcenter's santa clara manager (Red) and general manager (Denny). It's now august, I still don't have a working laptop, I leave messages, no one calls back. I have to wonder who is running this store while everyone is in meetings, gone for the day or off today?

I'll tell you who... It's dear sweet emily (The supervisor) who cannot assist as the situation has already gone over her head and she's not familiar with my situation, but can understand i'm upset and is sorry no one is calling me back, but she can leave a message for red (As he is currently in a meeting and unavailable) and denny, well he isn't in today! Leave a message... Why thanks emily... I didn't think of that!

If that doesn't sum up my experience the hang up from emily on the phone should!

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10:01 am EDT
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Micro Center / Micro Electronics purchase denied for denying residence info et al

I was looking for a full version of Microsoft Windows 7 - (plain vanilla –non OEM)
I ask a employee and the employee asked about have I recently bought a computer, replied yes, told me I should have a OEM copy, replied I do but still would like to purchase a full copy, told me to stay where I was...

Moments later his manager and a obvious "cyber-licensing" cop whether it was the Fairfax county white collar crimes division or just a typical jar head federal law enforcement officer, ask me the same questions, gave these two the same replies, I would like to make the purchase...got interrupted by the jar-head about pirating software and wanted to see some ID, I utter a wha? NO. I would like to make the purchase if you don't mind? Hello? Their response was no identification; no purchase...any more questions? I shook my head walked away more like I was encouraged to leave.

It was embarrassing especially when one of three Fairfax County marked cars trailed behind me... Now is it any wonder if the Police have my license number I could have easily walked back into the store since they have my ID & residence and made the purchase?

Amazing first impressions are everything; if you look like you’ve got money to burn (funny a store w/ grocery carts for compulsive gadget geeks) they will give you the VIP flag ship 1st class treatment. If you look like the hacker type, they’ll call HLS & interrogate you, they lost a purchase of 300.00 dollars, pocket change to them probably. I'll never go there for any purchase not even for mouse pad.

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5:51 pm EST
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Micro Center / Micro Electronics false advertisement and bad service

I never notice this company's existence until recently.I decided to give this company a try not because of word-of -month but because of their Ads mailed to my house. Normally, I don't buy computer parts from stores like Best Buy, Fry's, or Micro Center, because their staffs are normally lacking of computer knowledge, and their customer services is not as good as private owned local computer stores.

I finally made it to their Duluth store to shop for Father's day present. There were sales representatives walking around the store, but no one seemed care to say Hi or try to help me. I went to the notebook section in the back, tried to get someone to help me to look at the Acer laptop in their Ad, but I waited for 15 minutes, and again, no one seemed care! And when I finally got to talk to a sales about the laptop I want to buy, they told me: " Oh, we don't have the one with Web cam in stock, all we have is the one without Web cam."!

WHY DID THEY PUT THE MODEL WITH WEB CAM IN THE AD? What a dishonor, tricky company Micro Center is! I was right, companies like Micro Center is not worth to even spend time reading their Ads, all they want is to trick customers to go to them, and when you got there, they would come up with excuses for those TOO GOOD TO BE TRUE deals they advertised on their Ads! I will NEVER read their false Ads, or go to Micro Center again!

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Thomas
, US
Aug 05, 2009 6:10 pm EDT

I never notice this company's existence until recently.I decided to give this company a try not because of word-of -month but because of their Ads mailed to my house.
Normally, I don't buy computer parts from stores like Best Buy, Fry's, or Micro Center, because their staffs are normally lacking of computer knowledge, and their customer services is not as good as private owned local computer stores.

I finally made it to their Duluth store to shop for Father's day present. There were sales representatives walking around the store, but no one seemed care to say Hi or try to help me. I went to the notebook section in the back, tried to get someone to help me to look at the Acer laptop in their Ad, but I waited for 15 minutes, and again, no one seemed care!
And when I finally got to talk to a sales about the laptop I want to buy, they told me: " Oh, we don't have the one with Web cam in stock, all we have is the one without Web cam."!

WHY DID THEY PUT THE MODEL WITH WEB CAM IN THE AD? What a dishonor, tricky company Micro Center is! I was right, companies like Micro Center is not worth to even spend time reading their Ads, all they want is to trick customers to go to them, and when you got there, they would come up with excuses for those TOO GOOD TO BE TRUE deals they advertised on their Ads! I will NEVER read their false Ads, or go to Micro Center again!

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microcenter
westbury, US
Dec 16, 2010 5:17 am EST

your a [censored] if the deals are to good to be true they will be sold out in a day.. do your research before you go to a place like MC they are a geeks heaven

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1:13 pm EST
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Micro Center / Micro Electronics buyer beware

I went to local Micro Center located in Marietta, Georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the PC/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there appeared to be sufficient staffing. When I approached the two different salesmen to help me locate an available salesperson in the PC/laptop dept., I was immediately told "I am busy with a customer...SIR!" and was ignored. All I wanted was for either to contact another sales associate who would be able to assist me. I waited for approximately 15 minutes and still there were no sales associates in sight. I approached another store employee who was doing inventory. He immediately checked for availability of the laptop and about 10-15 minutes later informed me to pick it up at the register. While I was waiting, one of the sales associates who was actually helping a customer introduced the general manager, John Kale, to the customer. I observed the pleasantries exchanged between Mr. Kale and the customer (the exchange lasted about 5 minutes). Mr. Kale then approached me as if i was looking for a job and asked me if I had been helped. At this point I was pretty disgusted and just said "yes, someone has helped me." He responded by just saying thank you, handed me his card and immeidiately walked away. He didn't extend any extra effort like he did for the previous customer. This kind of selective treatment can only be characterized as discriminatory. For this reason, I will never go to MicroCenter again to make ANY purchases of a substantial dollar amount. It is clear to me that customer service comes with a price...you don't get any for $400. This store got a failing grade... BUYER BEWARE.

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12:39 pm EST
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Micro Center / Micro Electronics no service on extended warranty

I purchased an extended warranty on my desk top. When one of my drives failed, I called for service. I was told that the part would be ordered and I would be contacted when it was received. After not hearing for weeks, always receiving different and conflicting information. First, the part was on back order, then I was told the part was in (I was given a tracking number) and a tech would call to schedule a service dage. When no tech called, I phoned the company again and I was told that the part just came in that day and again, a tech would call. When I received no call from a tech, I called again and got the same old run-around. Finally a tech called and service was scheduled...but alas, they had ordered the wrong part. I was assured by the tech that the service would be expedited. It has now been another week and today I am advised that the part is on back order again. The part will not be in for another week and then I have to wait for the tech to call. THIS IS A NO SERVICE COMPANY. They are only interested in the sale...service is not part of the mission.

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9:11 am EST
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Micro Center / Micro Electronics does not honor their warrany

Purchased an HP Pavillon laptop from MicroCenter and purchased their 3 yr warranty. When the wireless stopped working, the laptop was taken for repair and has since been taken for repair 4 times. The longest the "repair" worked was about 6 wks. Currently the problem has reoccurred 2 wks after the last repair.

When trying to sell me the warranty the salesman said that if the computer was sent in for repair 3 times, MicroCenter would buy it back. That is completely untrue. MicroCenter will not buy back the computer and wants to send it in yet again for yet another repair. I'm a student and need my computer. I will never purchase another product from MicroCenter again.

Customer service is a joke. They will not help me. They are rude.

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dinkledorfer
SLC, US
May 19, 2012 10:56 pm EDT

IN a way, your problem is more with HP. Their laptops until very recently, used Nvidia video chips (bad ones at that). The cooling system design is very poor. The video chips over-heat causing you to lose video or your wireless stops working. What they are doing for the repair is disassembling the laptop, heating the video chip with a small pen torch and bring it back to life that way. If you don't get it right, the fix won't last long. At best it is a temporary fix. It won't correct the poor design and low quality that created the problem in the first place. Hp has more recently started using ATI chips and surprise...surprise, the same problem is coming up again. Best advice, put a platform fan under the laptop to help keep it from over-heating. In the future, avoid HP products. They are garbage!

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12:46 pm EST
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Micro Center / Micro Electronics do not buy their products

I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty. The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused to accept any responsibility or make any kind of refund or exchange.

Moral of the story: Do NOT buy OEM products from MicroCenter unless you like gambling.

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Micro Center / Micro Electronics wrong item

I purchased a BFG GTX285 Video Card (package was sealed)at the Microcenter in Westbury, New York, Salesman was Leslie, When I got home and opened it, I was shocked to find a Used EVGA 8800 GTX inside. I took the item back and they refused to exchange it for me, at this moment I am out almost $400

I am in the process of contacting American Express to dispute the purchase, Hopefully they will credit my card as they are usually very good with that.

In a last ditch effort before I take legal action I will go back to the store tomorrow and speak with Pablo (I was told he is the only one that can ok an exchange.

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Micro Center / Micro Electronics fraud

Bought a prospect computer from micro center... It is their personal computer a power spec... Paid 1, 800 for it... Bought the 3 year silver protection plan.. It is a lemon...in two years it has lost and had replaced 4 vid card, a mother board, power source failed, fan system failed, two hard drives and they still refuse to replace this lemon of a computer. The lemon law says if it has the same part fail 3 times they will replace the system but now they are saying that for that to work the 4 vid card must fail... With is bs... They do no stand by their work or care about costumer satisfaction at all... Whatever you do never buy a power spec computer imho it is a piece of crap, and you will get zero satisfaction from micro center... What is the point of paying $300 for the silver protection plan if they are not going to honor it and give one excuse after another as to why they don't have to honor it... It is more than obvious that a computer that breaks down that many times in two year is jinked and a lemon.

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kory888
fgadkga, US
Feb 03, 2010 11:53 pm EST

ur just an idiot for buying a powerspec( which they cost from $200-around $600 at most) for 1, 800$. power specs are by far worst computers. not microcenters fault.

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Micro Center / Micro Electronics fraud and scam

Bought the computer, PowerSpec V350 on Sept. 22, 2008. Paid additional cost for one-year warranty at $39.99 includes 'Lemon Policy'. The computer was prone to freeze (5-10 times everyday). Finally decided to bring it for repair on Feb. 3, 2009. Got worse, not only with prone freezing, but it refuses to add or delete some info on the computer.

Called a couple of computer experts, not with Micro Center. One of them told me the repair service at Micro Center does not know how to repair, but made it worse. With mt wits'end, I went back and declared the computer as a complete lemon. They refused to replace it even if it is still within a year for one-year warranty. I lost $547.67!

What a rip off. Contacted BBB of Central Ohio and Ohio Attorney General's office recently. Hopefully they would respond and be on my side for this ugly dispute. I would welcome any agency who would want to help me to recover the loss by either a full refund or the replacement and the renewal of warranty.

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customeri
, US
May 25, 2011 6:39 pm EDT

Argh! Bought 2 hard drives. Opened at home. One hard drive okay; another showed signs of being used before (opened pack with bolts), and lo and behold -- it turned out to be bad. It must have been returned before and then pushed back to the next unsuspecting customer. Wasted an hour, gonna waste more going to the store and exchanging it. I am very disappointed...

No, it wasn't even a "refurbished" deal or something; a usual sale.

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tlon7
Silver Spring, US
Aug 01, 2016 3:22 am EDT

Suggested motto for the Microcenter electronics chain: We not only meet your electronics needs, we test your ability to remain sane.

I purchased a 'house brand' desktop computer from MicroCenter. When I brought it home, I found that the D drive (DVD/CD) was not recognized by the computer. I initiated an online 'chat' with a tech representative. However, I should say it was with the ONLY representative available at the time I called, since there were long pauses between our messages, and he told me that was because he was trying to work with a number of customers simultaneously--i.e., they did not have enough tech people to hold a one-to-one tech diagnosis with their customers. The conclusion we both reached after trying to re-install the disc drivers was that the computer was broken. He suggested I return it, which I did the next day. That is when the incompetency REALLY began! I returned it, and inquired where I should remedy the situation. After a consultation with their customer service rep, I was directed to the 'pick up' area. However, the clerk at the pick up area directed me to a store manager. I showed my receipt to a manager (the only difference between this 'manager' and the lesser employees seemed to be that he wore a suit. The manager studied the receipt meticulously and scratched his head. He then conferred with three other employees -- forming a group that resembled a football team huddle (I'm not kidding!). I waited and waited, and finally it was resolved that one of them would go look for the same computer model in their storage area. As I waited for the replacement for 15 minutes, the 'head manager' came over to me, and asked me why I was waiting. I explained the situation, and she instructed a customer service person to 'locate' the 'step and fetch it guy' that was supposed to be retrieving my replacement. The customer service person put out a APB, but couldn't locate the clerk. At this point the 'head manager' put her head in her hands as though she was getting a massive headache. (I still haven't gotten to the 'good' part!) Well, I FINALLY got the replacement computer, but decided to have their in-store tech person check it out since I didn't want to drive home only to discover I had another broken computer. So, I waited for 35 minutes until a technician was available. This well-run tech department was so smooth in its efficiency that no one had either a screwdriver or a box cutter. The tech person proceeded to open the sealed box with his key (it wasn't a pretty picture). Well, computer #2 was hooked up to a monitor and keyboard, and guess what? Yup, the second computer didn't work either, and it had the same problem: it didn't recognize the CD-ROM drive. After 'conferring' with another clueless tech person, it was determined that something was wrong with this purportedly replacement computer. So, I told them to just give me a refund. Of course, that meant going to the sales counter so that they could credit my credit card for the purchase. No one said 'sorry' or apologized in any way. The only comment I heard from the 'tech experts' was "hmmm...that's odd." Well, that was just ONE ODDITY at this large electronics chain. I recommended that they check their purchase records for the previous four days, and see if anyone else had purchased the same model computer since perhaps they had an entire shipment of defective ones. The chief technician thought that was an EXCELLENT idea. Should I send them a consultant fee for helping them? Or should I just have NOTHING to do with Microcenter EVER! I think I'll choose the latter.

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dinkledorfer
SLC, US
May 19, 2012 11:10 pm EDT

Computers are not that tough to diagnose and fix if you know what you are doing. Taking your PC to a place that has seasoned, experienced employees. Yes, you will have to ask questions but it's worth it. A good small shop will care about he work they do and want you to come back to them again. The shop I worked in had a 48 hour policy. You drop it off and in 48 hours, it's ready to pick up... and it actually works. Quality may be a memory in a lot of places, but some of us old timers insist on it. I will not allow a machine to go out the door unless I feel it is done right. The only reason I want you to have... to come back is that you got me a cup of coffee and want to hang out for a few minutes and talk. Good customer service is not dead. You just have to look to find it.

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Lurenda
Brookville, US
Nov 25, 2011 10:52 pm EST
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I was told to come to this page to tell bout my experience with micro center. Me and my husband went in looking for a lap top for my daughter . My husband had a question . And he waited till a salesman passed by and he asked, "excuse me can you tell me if this computer will play the sims games" without even slowing down he said "yeah is should" and ran off . I found that very rude . Me and my husband ended up going to best buy where they took the time to help us pick out a great lap top for my daughter. Thank you best buy

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bubbahoetepp
Cleveland, US
May 03, 2011 9:54 pm EDT

It can't be called a lemon unless you've had it in repair at their store several times. No store, or repair shop is going to take your word for it. Why? Because people are stupid when it comes to computers, and 9 times out of 10 they think a software problem is a hardware issue. Your first mistake was not taking it back to the store immediately when you had a problem. Your second mistake was taking it to another repair shop. No repair shop I know of is going to go on the word of someone they don't know and have no idea how well trained that person is. Too bad, so sad for you.

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Web-consumer
Goodyear, US
Mar 17, 2011 10:00 pm EDT

Micro-center needs to go out of business. I bought two items on their web-site, both video cards for my computers - one day apart. It took two chat sessions, one phone call, and three e-mails to get my first order 10 days later. The item I got was NOT new. The box had been opened and parts were missing. I still, after 12 days, have NOT received my second order. I emailed their customer service and made sure they knew this would be my last purchase with them - not that they cared - never got a response to my emails. ANYONE WHO SHOPS AT MICRO-CENTER IS MAKING A BIG MISTAKE.

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ChicagoShopper
Skokie, US
Nov 15, 2010 7:59 pm EST

The first mistake you made was by taking it to a third-party for repairs. Additionally, the issue you speak about could be software related, ie; viruses and running too many (cpu) operations in the background. The CPU in that computer is low-entry level; you will experience some delays depending on what you're trying to do with the computer. Furthermore, If it were your hardware; for example your hard drive, which does all of the reading and writing, it would have failed already. Regardless of what the third-party tech told you, and based on your overview, I'm confident it's not hardware related.

The best thing you could have done was kept taking the computer back to Microcenter. My family and I have bought many electronics form them in Chicago and in my personal experience, they stand behind their products as well as any leading electronic reseller. Keep in mind, like any company, they have guidelines and policy that must be met before refunding you for the item with the "no-lemon" policy.

I've purchased CPU's from them which CLEARLY state that if the CPU is opened, you can only exchange for the SAME CPU. They have allowed me to return and swap CPU's a few times; they have proven to flexible with their policy. However, I think they know when people are trying to take them for a ride; if you know what I mean? I hope you got you issue resolved some how, some way.

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Mr Byte
Irivine, US
Apr 20, 2009 12:46 pm EDT

Don't buy stuff from Microcenter, to to mwave.com or newegg.com much better service and product quality. Microcenter should be out of business, they are expensive, no stock of any product on sale, people are clueless of the product they sell. Stay away from Microcenter.

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Mr Byte
Irivine, US
Apr 20, 2009 12:42 pm EDT

Microcenter here in southern California in Tustin is the worst Computer store around here, always have false advertisement, no stock on any deals, always lie to customer, support stinks, people at the store has no clues of the product thery sell.

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Micro Center / Micro Electronics totally unacceptable

On December 13, 2008 I purchased a Sceptre 22'' LCD Monitor at the Micro Center in Wesbury New York. I pay a total price of $174.00 with the applicable tax and a rebate of $40.00 as advertised. All the necessary paper work and receipts were mailed to the Sceptre Rebate Offer. It's almost 4 months now and I haven't receive any rebate from the Sceptre . I contacted the Sceptre via email but nobody respond or email me back stating my issue with the rebate. The Micro Center are aware of these rip off practices by this Company but they said it is a third party so they are not responsible. That's totally unacceptable.

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MD
Columbus, US
Jun 05, 2009 4:52 pm EDT

well i got my check today, 5+ months since i sent it in and after many many calls and emails to sceptre and microcenter. a note attached said to send back the first check they sent if it ever arrives (unlikely to happen) and if i try to cash the check it will bounce (likely to happen). it was painful, a waste of time for $60...but its over (unless this check bounces...doh! i'll be back if that happens)

here is what i got from microcenter that did the trick, go give sceptre hell! "Thank you for writing to us. I have looked up your submission and I am also able to see that it is approved. Please contact Gloria @ [protected] x1301. She has been referred to our customers as the people that can address rebate concerns. She works directly for Sceptre."

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Angel
, US
May 30, 2009 6:46 pm EDT

Bought a Sceptre monitor in December, still no check.

They told me (by email) that they already sent the check. I told them I did not receive it, and they said they would send a second one, and that I should return the first one if I receive.

Now there are no checks, no answers. Will never buy another Sceptre product. Ever.

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MD
Columbus, US
May 29, 2009 11:44 am EDT

add me to the list of waiters...every couple of week they say it will be in the mail, more than 5 months now since i sent it in. they have me in the database and promise to send the check, but nada again and again. i am hoping microcenter will be helpful, if not i wont buy sceptre or microcenter ever again.

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bryan
Bloomfield Hills, US
Apr 15, 2009 4:56 am EDT

I purchased a 24" monitor in late November 2008 and after repeated contacts the company that is processing the rebate I still have not recieved it. They always promise it is comining in 2 to 3 weeks. The purchase was made at Micro Center. I have never had a problem with a rebate from Best Buy.

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Terry
, US
Apr 11, 2009 1:50 pm EDT

I bought a 23" sceptre LCD in Dec 2008. I am still waiting for my $60 rebate as of April 10th, 2009.

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Robert
Lyndhurst, US
Apr 09, 2009 6:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also bought a 22" Sceptre LCD in December 2008. I have not received a rebate check yet. Additionally, Sceptre has not responded to my requests for an update on the rebate status. I will not buy another Sceptre product after this even though I do like the monitor.

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Bubba
Corona, US
Apr 08, 2009 10:42 pm EDT

It took about 3 months from the time I mailed in my rebate for a Sceptre computer monitor, but I just got the rebate in the mail today. I bought my monitor about mid-December, 2008 and sent in the rebate around the first of the year. Seems like these guys are real slow in processing and sending out a rebate. My wife bought a new Verizon cell phone recently and they mailed the rebate within 2 weeks of my submission.

I'll remember Sceptre is very slow on rebates the next time I consider buying one of their products.

But, they did finally deliver.

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dtownsend
, US
Apr 08, 2009 7:48 am EDT

Same story. 22" Sceptre monitor from Micro Center in Philly November 2008. Still no rebate and not replies to my emails. THEY SHOULD BE ASHAMED OF THEIR CUSTOMER SERVICE!

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Gary
, US
Mar 18, 2009 10:35 pm EDT

I am also awaiting Sceptre rebate for monitor purchased in December, 2008. Initially, they emailed on Feb 10 that rebate would be mailed in 2-3 weeks. In mid March, 2009, they are now saying rebates will be mailed by end of March and should be received by first or second week of April. We shall see--but they are responding positively to emails.

I bought product at MicroCenter in Atlanta. At the time of purchase, MicroCenter told me that if Sceptre did not honor the rebate that MicroCenter would.

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Micro Center / Micro Electronics Beware of microcenter re-stocking fees

Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.)

Returned both, and told returns clerk that monitors were awful, and told him why. I was charged a 15% "open box" fee. (Clerk told me the fee was noted in tiny print on receipt.)

When I complained about the "open box" fee to the manager, I was told, "If a customer asks, we tell them." Do you believe it? I NEVER, EVER would have bought them had I known. Now, that's $50 down the drain.

I got this advice from another customer, who had heard me complaining: "You always have to say the product is defective in order not to be charged a restocking fee."

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11:26 pm EST
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Micro Center / Micro Electronics is everyone incompetent?

On February 11, I placed an order for a Toshiba laptop, model A355-s6925, and received an email confirmation that my order was due to ship on 02/14. Authorization was taken on my credit card and I thought everything was fine. On 2/14, I still had received no communication and the charge had dropped off my card. Their customer service hours are not convenient at all, being 10 am to 6 pm est on Saturdays and the customer service department is closed on Sundays. I live in the Pacific time zone, so there is a 3 hour time difference.

I waited until 2/16 to call and was informed that due to the amount of the purchase, the issuing bank for my card required a three way conference call to authorize charges. Supposedly a message was left on my cell phone on 02/15 that I never received. Being President's Day, there was some doubt that anyone would be reached at the bank. Somehow I was conferenced in and only had to confirm my address, which seems a little suspect, I never heard anyone other than the customer service rep. I was assured that the laptop would ship out 02/17.

I've called twice today and was assured that it would ship today and I would receive an email with a Fed Ex tracking number and have not received anything as of 9:15 pm my time. My card has not been charged. I am sick and tired of the so-called customer service department not knowing what is going on. I feel like when I call, the reps don't know, they are just guessing and I'm getting irate. I feel like I am being lied to and no one cares. I opted to buy my new computer through Microcenter because I had such great service at the brick and mortar store when I bought my last one. I am going to make one call tomorrow and if it hasn't been shipped out, I am cancelling the order and going through Costco. This is ridiculous, I am a store manager in retail optics and I would not treat a customer of mine like this and would not tolerate anyone on my team acting like this. I am severely disappointed and will never spend a dime online or in one of their stores ever again.

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Micro Center / Micro Electronics deplorable customer service

Extremely poor customer service

I went to local micro center located in marietta, georgia store on 2/11/09 to purchase a laptop that was on sale. When I arrived at the pc/laptop department there were three salesmen on the floor, two of which appeared to be assisting customers. The store had very low customer traffic and there appeared to be sufficient staffing. When I approached the two different salesmen to help me locate an available salesperson in the pc/laptop dept., I was immediately told "I am busy with a customer... Sir!" and was ignored. All I wanted was for either to contact another sales associate who would be able to assist me. I waited for approximately 15 minutes and still there were no sales associates in sight. I approached another store employee who was doing inventory. He immediately checked for availability of the laptop and about 10-15 minutes later informed me to pick it up at the register. While I was waiting, one of the sales associates who was actually helping a customer introduced the general manager, john kale, to the customer. I observed the pleasantries exchanged between mr. Kale and the customer (The exchange lasted about 5 minutes). Mr. Kale then approached me as if I was looking for a job and asked me if I had been helped. At this point I was pretty disgusted and just said "yes, someone has helped me." he responded by just saying thank you, handed me his card and immeidiately walked away. He didn't extend any extra effort like he did for the previous customer. This kind of selective treatment can only be characterized as discriminatory. For this reason, I will never go to microcenter again to make any purchases of a substantial dollar amount. It is clear to me that customer service comes with a price... You don't get any for $400. This store got a failing grade... Buyer beware

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Buck Dance
, US
Dec 08, 2010 5:16 pm EST

Well I have to admit I was wrong about Micro Center Madison Heights store in Michigan and I must apologize because I found the gift card in the bag that I had purchased the items in. There were so many receipts in the bag and I was too excited to thoroughly find the card. I am embarrassed. Buck Dance

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Buck Dance
, US
Nov 28, 2010 1:55 am EST

I agree, the service leaves a lot of room for competition. On 10/17/10 I went to the Madison Heights store in Michigan and purchased the wrong PCI adapter I took it back to the store and received a receipt. So I told the (CSR) to put it on something as I was going to do more shopping. She stapled the return receipt on top of the original receipt and we both left the area at the same time me going to shop and she going where CSR's go. When I finished shopping I had spent an additional $95 dollars. I brought up the return receipt stapled on top of the original receipt and presented it to the CSR he asked me for a gift certificate and I told him I didn't have one so he called another CSR since they could not find the CSR who gave me the receipt stapled on top of the original over and I was interrogated and made to wait while she investigated, well her investigation lasted for so long that I said I would purchase the item with cash and come back later and we could resolve this. They were more than happy to oblige that. Since then and today it has been more than a month and I have made several calls to them and we have talked but nothing has been resolved yet. I don't know what to do at this time I have been nice.

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Micro Center / Micro Electronics scam and cheating

I shop often at Micro Center and I know they often have a broader selection at better prices than, say, Best Buy. However, I have seen vividly how their computer repair service works. I will detail one situation, but this is typical. Office 2007 would not accept updates on a computer bought at their store. They charged me to install it "using a workaround" and said all updates were in place. They were not. They just reinstalled the software from disk - big help!

Turned out it was a Microsoft problem. I actually got very good, prompt help from Microsoft (imagine that!) and got the problem fixed (computer needed new version of Microsoft update agent). Now why couldn't Micro Center have done that? Or admitted they could not help?

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4:46 pm EDT

Micro Center / Micro Electronics bad business

I ordered a xbox 360 online at microcenter.com on 9/11/08 and the order was cancelled by microcenter.com on 9/12/08 because the item was not in stock, but I am still currently being charged for this item, so I have a$200 plus hold on my credit card and when I contacted my credit card company they said they had not been notified that the order was cancelled. Futhermore, I have been calling microcenters 1800 # all day today and getting the busy signal, meaning I cant even get an automated response. This companies brick & mortar system may work just fine, but its online service seams like a scam, its just that bad.

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Charlotte Nelson
,
Oct 21, 2008 9:21 pm EDT

I am requesting that you not withdraw any money from my account [protected]. because i did not request any services from your company and also did not give you permission to withdraw any monies from my account. thank you Charlotte Nelson

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2:23 pm EDT

Micro Center / Micro Electronics order online pickup service badly broken

I ordered an expensive item online at www.microcenter.com and after several hours, no e-mail acknowledgment of order was received. I called store and was told a salesperson would call me back. Salesperson, to their credit, was able to place item on 24hr hold. Next day, still no e-mail from online store, however I was able to pay for and pickup product. I basically ended up in the old brick and morter and phone order pipeline. The e-commerce pipeline is clearly broken at Microcenter.
The online inventory did seem to match what the store had on hand. I was told the online order was canceled (because the CC company thought it was fraudulent). A week later e-mail arrives saying order is ready for pickup. The company representative at the central 800 number can't cancel the order and apparently can't message the store nor do anything about it. The 800 representative can give me the phone number for the local store. I called the local store, their advice is don't pickup the order and it will cancel itself. They either were not interested or were not able to manually cancel the order. Mean while there is a credit hold on my card. Next call is to the credit card company. Argh...

Microcenter is trying to compete with the other chains like Circuit City with their online order, pickup locally and Microcenter has thus far a very poor operational setup.
This is a real negative to their image, perhaps they should pull the service until they can prove it works.

- Real unimpressed

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unsatisfied3
Watertown, US
Aug 18, 2009 12:45 pm EDT

bought a seagate 320g Hard drive from them, along with a laptop lock. This is in addition to buying a $850 laptop. The laptop had internet connectivity problems, but i dont associate that with micro center, however the lock that the salesperson gave me was for a notebook and was too small for my laptop, and the harddrive which he sold me was not compatible with my vista 64 bit computer. I dread going back there because they seem to know what they are talking about, but they are actually only giving us the run around.

Total purchased: 1200
Total Returned" $135

Very bad service, would only recommend to people that need a quick computer or appliance. I would also stay away from the online store as that just seems to be a arguous scam. Imagine that a store who is borderline scamming people.

-Unsatisfied and Microcenter lost a customer

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Lanceclot
Boston, US
Apr 04, 2009 4:25 pm EDT

I brought a ACER laptop that was on 3 year service contract GOLD, for repair. The screen was cracked, and one of the keys on the key board worked intermittingly.
The laptop was held at the service center because the service center didn’t have the proper information to work on it. Consequently, instead of the repairs to have taken 7 to 10 business days as promised, it took over a month. When I received the laptop, several things happened. The antivirus protection software was removed entirely. The batter, which had 80% life to it, was reduced to 20% or less. IN other words they were running the battery down, by not plugging it in. Third, the internal wireless card cease to work.

I brought it back, and was told that I needed to resubmit the pc for diagnostics again. Since I had lost the laptop for over a month, and needed to work with it, I waited until I could off load the files and software to another machine. 8 months later, I decided to risk submitting my laptop for repair the 2nd time. That is to repair the wireless card ceased working when it was in their care. I was told that a diagnostic would be done to determine if the store support center would send it to a support center (contracted). Needless to say, they neither email me, nor call me to tell me the status of the diagnostic. When I called to find out, they told me that they were having problems with the laptop. The laptop was freezing every time they ran a diagnostics. Now, in both cases (for the exception of the wireless card – which ceased working in their care), the laptop functioned beautifully with all my programs and files. This is what I paid 3-year Gold Service contract. My concerns now is will I ever receive this same machine in the original functioning order before submitting it to Microcenter?

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Bobby
Atlanta, US
Feb 16, 2009 11:00 am EST

I have placed two orders with two separate Microcenter locations online over the pass two days and have had both cancelled with 10 minutes after getting a confirmation email. I was told in both instances that the online deals really did not exist. I asked how could I know what was really avalilable and was told by Kim at the Marietta, GA location that "if it seems to good to be true then it probably is". Umm, shouldn't any good deal at a discount electronics store "seem to good to be true"?

What a screwed up company! They didn't even offer to make up for it help me find what I was looking for or anything. Here was an opportunity right in front of them to try to correct a mistake and keep a customer for life, and they passed it up without even noticing it.

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lawrence
,
Sep 15, 2008 4:37 pm EDT

I ordered a xbox 360 refurbished online from microcenter on 9/11/08 the order was cancelled because they didnt have it in stock on 9/12/08, but my credit card company still has not received notice that it was cancelled and today is 9/15/08, thus there is a hold on my card for over $200. Futhermore, I have been trying to call microcenters 1800 customer service # all day today and keep getting a busy signal. This company may be okay when it comes to brick & mortar but there online service is almost a scam, its just that bad.

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3:56 pm EDT

Micro Center / Micro Electronics have not honored price for confirmed order

placed the order on Aug 2, 2008
They offered a choice foreither store pick up or mail order
I selected in store pick up and gave credit card details
Online receipt with store pick up status came immedietley
Next I received email confirmation for order receipt.

When I went to the store to pick up the product ..The manager says they made a mistake in the online offer and the priice has changed. They have already cancelled the order and sent me a email.

Checked my email again and the cancellation part was there . The reason for cancellation shown was it is out of the stock
If you look at their website ...it shows 40 in stock at the same store.

Micro Center is playing games with the customer. They take your credit card details, acknowledge the order at a special price and cancell the order to get higher price for in stock items

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ttq
Moorcroft, US
Mar 15, 2009 7:09 pm EDT

your momma microcenter

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cwitte
,
Oct 29, 2008 10:26 am EDT

this does not sound like the Micro Center I have dealt with in the past. They have always bent over backwards to help me and have honored such things in the pass. It an item is obviously a misprint, these things happen. While the customer should always be addressed nicely, and never told 'do what you have to do", as a retailer, theres always another side to the story.

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Matt M
,
Oct 10, 2008 11:38 am EDT

I am now very disappointed with Microcenter. I attempted to make a purchase in the amount of $478.87 yesterday and was told my check is declined. I had more than sufficient funds in my account. This was after the cashier read personal info out loud into the phone (my name, driver's license number, checking account number and routing number). I was handed a card with Certegy's number on it and told to call. I did just that and had to deal with a voice recognition system that kept asking for personal info and saying, "I don't understand...I don't understand...I don't understand, " until being put on hold for over 20 minutes. I hung up. I did some research on Certegy and discovered they decline checks from people with million-dollar companies and $100, 000+ checking accounts. I called Microcenter today and told them this. They told me there is no way they can bypass this system. I told them this is lousy customer service and that I would be complaining. I was told, "Do what you need to do. If you want to talk to our legal department, that's fine." There was no apology, no attempt to resolve this matter, no customer service -- just, "There is nothing we can do." This is crap. Microcenter is going to lose business.

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