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Magic Jack Complaints & Reviews - Charges for Calling Conference Numbers

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Magic Jack

Posted: 2012-04-28 by    Summerpolice

Charges for Calling Conference Numbers

Complaint Rating:  94 % with 48 votes
Magic Jack started charging for making calls to Conference Numbers . Pathetic ..!!! To make a call to conference number we need to have pre paid balance under your account... Thats Rip Off ..Another way to make money ..I see this added under new terms of service -- " We may require prepaid purchase and/or we may charge you for calls to conference lines, " ... This was free till last week ...Pathetic Magic Jack ..I hope your new "features" doenst include charges for incoming call ...ha ha ..


Please wait for a site operator to respond.
You are now chatting with 'Magic Jack'

Magic Jack: Hello, how may I help you?
customer: i am not able to make call to some number
customer: XXX-XXX-XXXX ..its taking me to some prepay message
customer: prepay magic jack message
Magic Jack: Let me assist you with that.
Magic Jack: Please be inform that there are certain phone numbers that has been detected by our system and has been considered as conference number . In order to call a conference number, you need to have pre paid balance under your account.
Magic Jack: Please follow the steps to purchase a pre-paid balance.

Magic Jack: 1. Please login to your account portal : my.magicjack.com/prepaid or from the home page select International tab >> Add/View Pre Paid Balance

Magic Jack: 2. Select the amount from $10, $20 to $40.

Magic Jack: 3. Prior to being connected to a Pre Paid call, a brief message will inform your of your Pre Paid balance in terms minutes based on the number you are calling.

customer: why ?

customer: i dont need ur prepaid service

customer: i am dialing a local 704 number

customer: so are you saying you wont let me call any conference numbers

customer: even my office conference numbers ?

customer: wht is the point in having a phone where i cant make calls to certain numbers

customer: wht other conference numbers are charged similar way

Magic Jack: I apologize to this, customer but there are some numbers that has been considered by our system as conference call.

customer: i am asking what are those numbers

customer: if i cant make a call to my office conference

customer: i dont see any need in having this phone service

customer: i knw u guys are trying to make more money by putting this and that restriction and forcing us to pay ..

Magic Jack: This is the new feature that magicJack has implemented. We sincerely apologize to this, customer.

customer: can u help me answers what are those numbers

customer: what other similar "features" has been added

Magic Jack: One moment please...

Magic Jack: Thank you for patiently waiting.

Magic Jack: We are considering a number of features to be added to our device, For now I can not provide what features are to be added. We will definitely be posting it in our website when available.

customer: its not feature ..its called Rip OFF

customer: trying to charge more money ..

Magic Jack: I sincerely apologize to this customer. I would really love to help you with this but the new feature has been already implemented. Please do not worry, this chat session is recorded and I am certainly sure that our higher department will know your concerns.

customer: good ..if that happens.. It was a good run with magic jack for last 2 years ..looks like i will shift to someone better ..that doesnt add "costly features " in middle ..at the end, please dont charge for call from other service carriers ...its not a free phone .its restricted phone ..A bundled phone is better at least they dont charge anything extra..bye
Comments United States Landline & Home Phone Providers
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 30th of Oct, 2012 by   Korsi 0 Votes
I very much agree with the customer. I have faced the exact same problem . I renewed my subscription for five years about two years ago hoping to use this home phone instead of a cellphone for my prayer conference calls. Magic jack blocked me. The subscrition has been a total waste of hard earned resources, I really regret renewing this subscrition, the phone is just sitting there unused, while I still pay to use my cellphone for those calls. For every sin there is a punishment
 12th of Nov, 2012 by   Florchita Bautista +1 Votes
Magic Jack is not user-friendly at all. To be able to make a long-distance call outside of US and Canada one has to go through a whole process that is so confusing, so intimidating. When you finally get a connection, you realize that Magic jack is charging much more than other long-distance call providers. I thought I was getting a good deal when I switched to Magic Jack and cancelled my previous land line. No I realize that this is not for seniors who are no longer computer savvy. I hope my first year of subscription will not give me heart attack. This is the first time I make a long-distance call and I am not sure how it will end. Good luck to myself.
 26th of Nov, 2012 by   Roni Johnson +1 Votes
Conference calls are a necessity to my new business. I am glad I never cancelled my Vonage. I will not be renewing my Magic Jack service.
 26th of Nov, 2012 by   Roni Johnson +1 Votes
My new business requires conference calls. I am so glad I never cancelled my Vonage. I will not be renewing with MagicJack.
 28th of Nov, 2012 by   Swimfan85 0 Votes
This is my 2nd year to use magic jack. I never bought the 5 years because in the 1st year they suspended my long distance service/conference call service. I reported this to the Federal Trade Commission because this is not truth in advertising. I plan to do so again and report it to our state's attorney general. This is a rip off and a lie. As a retiree with a part time contract job, this seemed like the perfect fit. The guy at BEST BUY warned me, but I blew it off. Now like one of the above comments, I am getting Vonage and I will not renew this subscription. The commercial says tell your friends about magic jack. I intend to! This is terrible!!!
 3rd of Dec, 2012 by   eddie breda 0 Votes
i have 3 majicjack plus thank god i dint lessen to mell green advertaysement love my majicjack love to fire my phone co love to port my house or bussing phone over, i have bing trying for three years, not avelable this time, same answer all the time .and if you need technical support you must pay $ 69.00 fees the quality of reception it is horrible, they up the by 50% per year, tyne advertayment is totally misleading, they don't care they sold over 8, 000, 000 unit and probably there are only few of us that complain.
eddie breda 75
 3rd of Dec, 2012 by   Why The Long Faces 0 Votes
Hold on, you pay 20 bucks a year for phone service, and they are ripping you off to make you pay for conference calls??? Are you serious? I agree with being cheap to save money, but you are honestly too damn cheap to pay for your conference calls? No matter what they charge for your calls, you still pay LESS for phone than anyone else in business. And since it is a business, hello, it is a tax write off.

This whole complaint sounds stupid.
 6th of Dec, 2012 by   Roger Pathak +1 Votes
I am really unhappy with the conference charges. I paid out for 5 years contract and now they want moe money. If I would have known that additional money will be involve in future then I would not have paid for 5 years contract. Thus I feel that MAJIC JUNK put me in a ditch. I would advise my relatives and friends not to buy MAJIC JACK at all. Majic Jack must stand behind the advertisment . This is called a rip off business.

Very sincerelly.
Roger Padilla
 14th of Dec, 2012 by   SALVATORE SIGNORELLI 0 Votes
i hav already paid for my yaer i don;t need prepaid min
 14th of Dec, 2012 by   SALVATORE SIGNORELLI 0 Votes
i paid already for my next year i don;t need prepaid min
 5th of Jan, 2013 by   todd88 0 Votes
Two of my doctors apparently have 'conference' office lines. Thanks a lot, this is a ripoff. How much would this local call cost me, not documented anywhere.
 1st of May, 2013 by   Joepana 0 Votes
I am having the same situation and the only exit is to make calls through your cell phone. They have not gotten there yet.
 3rd of Sep, 2013 by   Lets all do something about it +1 Votes
Magic Jack advertises FREE Local and Long Distance calls. Those conference lines are in the USA. Everyone needs to file a complaint with the FCC (Federal Communications Commission). Magic Jack has to deliver what they advertise. The website is http://www.fcc.gov/ The one time I had an issue with MJ, I wrote them a letter stating that if it was not fixed by X date, I would contact the FCC. My issue was magically fixed.;
 19th of Sep, 2013 by   xquisiteyes 0 Votes
Just moved out of the country. Was told that MagicJack is the way to eliminate fees. When I signed up I was amazed at the fees to set up MJ. Now I was all excited to get onto a conference call only to be told that now I need to add more money in order to complete the call. This is a hindrance. Unacceptable. Not happy.
 26th of Oct, 2013 by   ahorrasi 0 Votes
I don't know, i like saving money as much as the next guy and I'm sorry ppl feel like they had the rug pulled from under them re. services and such but, seriously, people expect way too much for too little $$ nowadays, and fail to understand that there is a cost to things and expecting everything for free is part of what has made the economy tank/ppl have no jobs. I'd much prefer to pay a real phone service and avoid these inconveniences & contribute to the economy, but such is life so far - I am one of the 'broke' and had to choose MJ over a 'real' phone. And now am also inconvenienced in that I have to run out and see what the hell I'm supposed to do about the one conference call a year I need to participate in. But not for that am I going to slam this amazing service for only like $20 a year people!!! COmpared to the $40 I was paying per month with Charter just $20 and $10 for the rest of the year for like 95% of the utility i need in phones is to me a Godsend. Don't even know if Vonage is capable of that.
 28th of Oct, 2013 by   Why The Long Faces 0 Votes
Use the FREE google phone and your headphones. I have not paid for phone service for years.
 20th of Nov, 2013 by   Saxster 0 Votes
I also paid for 5 years of Magic Jack and now today when I go to do a conference call from my home office, I am asked to pay more. Magic Jack's device broke on me within just a handful of months and then I had to pay for the replacement. The service has been one hidden danger, fee and problem after another and when the 5 years is up, or possibly before, I never use it again. I don't react well to FRAUD.
 2nd of Jul, 2014 by   Joy T 0 Votes
I got a "courtesy call" reminding me to pay for my number renewal. It expires in 30 days.
Until I pay it, however, I will have to listen to this "courtesy call" for every outgoing call I make EVEN THO IT IS NOT YET EXPIRED..

PHONE QUALITY IS LOUSY. Callers stutter, cannot hear me or cannot reach me at all. We have to reboot continually.

And now we have this annoying recording to deal with. Company chat says it is impossible to turn it off.

COURTESY????????????

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