Complaint Rating:

Company information:
Verizon
New Jersey
United States

I had Comcast and made a switch to the Verizon FIOS package deal. I thought it sounded great on paper. There were a bunch of catches...
The installer showed up at the scheduled time and spent 5-6 hours getting the thing installed. He then informed me that he couldn't activate my internet account because I had a MAC and he didn't know how to use one. It turns out the activation is an online thing, his inability to get online with a MAc makes him a poor internet technician in my book.
The nice new Mac I bought used to zoom with the Airport Extreme router and the Comcast modem. Now it drags...I can'tuse the Airport anymore...I have to use their router for on Demand, etc... Secondly, the software for actiavtion is glitchy and I can't complete the process on my Mac or either of my 2 PC laptops.
The service apparently likes to intermittnetly drop the ip address of your connection which is awesome if you play online games on a PS#, because now you can have the fun of getting randomly booted from the server.
Oh, did I mention customer support is non-existent? I am on my fifth call into Verizon and have yet to deal with someone who can get me past this activation thing. I'm pretty disappointed.
Verizon seemed too good to be true, it was...