Complaint Rating:

Company information:
HSBC auto finance
California
United States

This is by far the worst auto loan company I have ever had a loan with! Their customer service reps are rude and very misleading! I have been trying to get a loan differment for only one payment. The rep told me I could call back after catching up a payment to do so, but what a liar! I called back to do the arrangment, but we can't until our hardship is over! Why on earth would you need a differment if you didn't have a hardship? They are just waiting for everyone to lose their cars. They don't care anything about their customers as long as they get their money. These so called customer service reps had no idea how to get me any kind of corporate number. You can't even speak to anyone that can relate to your situation, because they are overseas in the Phillipines. It really stinks not being able to resolve anything or speak to anyone. I would never ever go through this bank for auto financing ever again! If you are thinking of buying a car or refinancing, do not go through them! They do not work with their customers you're just another dollar sign. Go with a good company that really cares for their customers.