I bought the Maytag Bravos "quiet" series 300 washing machine on 4/22/2010 at 17:09pm from store 0631 (with Extended Protection plan ). I noticed the fall of 2011 some rust around the Liquid Bleach dispenser area, but it seemed to wipe off. I noticed as the year went on in 2012 that the rust was coming back and at a worst rate. Last weekend I gave it a closer inspection and noticed the rust was dripping into the basket as well as rust has now shown up between the cabinet and top cover. I took out all my paper works for the washing machine and found the Maytag only has a 1 year warranty (Not surprised..) I then noticed that I bought a 4 year EPP from lowes.com when I bought the washing machine.
I called Lowes and made an appointment. They sent out a company called METRO Factory Service. The Repair guy showed up on time, took one look at the machine and he was pretty much running out the door. He said he could not do anything to fix it and if he put in a claim to have it repaired, they (not sure who “they” would be) would void my Protection plan due to the rust (To me this is a factory issue).. What good is the Protection plan. Some research on this company and lots of reports of hack job fixes and bad reviews come up with just a Google of the company’s name
Metro Factory Service has very bad reviews:
I took some pictures of the machine :
Pictures from 1/27/2013:
Pictures from 8/31/2013:
I questioned some sale guys/girls at different stores (lowes, other places) that try to sell EPP for there stores and they all agree that this is a factory issue and should have been covered. A newer machine like this should not be rusting apart. Paid $900+ for this washing machine .
Below is info I found right from lowes website:
Lowe's Extended Protection Plan:
Normal Wear and Tear
From the FAQ section:
What does an Extended Protection Plan cover?
An EPP covers electrical and mechanical issues, problems caused by dust, heat and humidity. It also covers failure caused by normal wear and tear.
What’s not covered FAQ :
An EPP doesn't cover accidental damage or abuse, routine maintenance and consumables, unless otherwise specified. More exclusions apply. For a complete list, refer to the Terms and Conditions.
This is not accidental damage or abuse. This is not a routine maintenance or consumable. Its painted metal that was not correctly protected at/by the factory.
I priced out the parts online to repair from sears parts website:
Frame PART NUMBER: W10162604 $73.39 (Not sure if this panel has rust on it or not, might not need to be replaced)
Rear panel PART NUMBER: 8566090 $128.11 (Not sure if this panel has rust on it or not, might not need to be replaced)
Cabinet PART NUMBER: 8566097 $183.55
Top Cover PART NUMBER: W10141678 $51.44
I also noticed recently that there is now a grinding sound coming from the washer.. Scared to call as I might get this Metro Factory Service company again and they might put duct tape around the old bearing to fix it..
emailed the above tonight to email@example.com also. Bet it goes into the black hole..