Complaint Rating:

Last September, I thought I was buying the most expensive appliance in my lifetime and that I would love it. Sorry to say, that was not a reality. The freezer which is supposed to be frost-free has not been working as a frost-free. I had made calls to the dealer TOM'S APPLIANCE, Grand Ave., Chatham, Ontario and in March one of their employees came and took a look at the problem. He said he will tell the owner of the shop and the repairman, and then he left. One month later still heard nothing from them so I called the store and left a message with the owner's wife. She said she would speak with Mike who had come and seen the problem. Three or four days later, still had not heard from anyone. I stopped by the store and spoke with the owner's wife, personally, and she told me she had left Mike a note, which she showed me, and it had a note on it that they were going to do something about it the next day. Eventually, Paul, a serviceman, came and supposedly adjusted some hose and said that that might fix it. He chopped away at the ice in and around the bottom and helped me clean all the broken ice. Two months later I call them again to let them know that the problem is not solved. This is now July and I don't know what to do. I am wondering if I should ask them to replace the refrigerator as I obviously got a lemon, but I just can't make lemonade with it.

I am wondering if anyone who bought an LG Refrigerator has run into this problem. I know of someone who had bought another brand and had a similar problem with a brand new item. They did change the thermostat for them and it was fixed.

The dealer told me they had never heard of my problem before, so they don't know how to repair it. I can't even open the ice cube drawer because of the ice forming around it. It's frustrating on a hot day when I can't get an ice cube from my fridge freezer. An item I paid over $1,600.00 for.