LaserShip’s earns a 1.1-star rating from 3 reviews and 224 complaints, showing that the majority of package recipients are dissatisfied with delivery service.
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Amazon loves lazy delivery people
Lasership, the latest shipping scam used by Amazon, doesn't bother to deliver to the address on the package. They just drop the package to the first place they pull into then say it was delivered. I have complained about them before to no avail. They are a cheap delivery service that has no place in the industry and are used only because they are cheap, not because they are good. I have prime and two day shipping with Amazon. I also live in a townhouse in large multi building complex. Lasership just stops by the management office and leaves my packages there instead of bringing it to my townhouse. then they don't bother to let me know about it. I am sick and tired of trying to find my packages when they aren't delivered and no attempt made to deliver to the address on the package.
The complaint has been investigated and resolved to the customer’s satisfaction.
Delivery
I ordered products from drugstore.com. They used Lasership twice. Neither time did the shipment arrive at the designated address. Drugstore.com was really good about replacing the first shipment. They need to stop using Laseship because their drivers are incapable of making a correct delivery. I will not order from Drugstore.com until they drop Lasership and will not order from any company using them as I am not getting what I purchased if Laseship can't get the package to the right address. They have the phone number and could have called to check like FedEx does.
Their main focus is to get the packages attempted and make money
Lasership defines its self as the leading last mile delivery courier company, the business plan is built around the use of Independent Contractors. Company can rake in more profits by cashing in on this loophole! Company hires independent drivers to do all the deliveries for a fraction of the cost they charge their clients. For as low as $1.35 Lasership can get an Amazon packaged delivered by an unsuspecting driver who will need to deliver a lot of packages at this low rate to make ends meet. Company does not care for the drivers, their safety or well being. Their main focus is to get the packages attempted and make money.
Unfortunately drivers make nothing on attempting to deliver. Not sure why you would falsely stat such.
They should not get paid if they don't deliver the package. It should be simple work, and they should be qualified enough to be able to deliver packages without a problem. There is no excuse for stealing or not even trying and saying it was attempted, because if it were their package they would not want it to happen to them.
Amazon needs to stop using lasership
Lasership thinks its the post office and can leave your package in your mailbox i found my lastest package left in my mailbox, there either cant deliver at all or there just leave it in your mailbox. Amazon needs to stop using lasership.
I ordered an item from the TikTok shop on March 23, 2025, and it says delivered on March 25, 2025. I waited a few days and I never received it. The order number is [protected]
My tracking number is 1LS7295J000648620. I was looking out my front door and saw my three packages and I ran into my bedroom to get my robe and saw your delivery personnel take the two smaller packages and left the one they took the picture of. They were in a silver van, you employ thieves. I've reported this to Nordstrom as well. THIEVES
I placed an order in Shein , express shipping and now it says delivered but is not here , can someone help ? D10014633701095
2 out of 3 separate deliveries, say delivered but not there. The first one was delivered on the ground instead of mailboxes or by the gate.
Whoever delivered my package did not deliver it to the mailbox but instead threw it on the front lawn of my apartment complex. Completely unacceptable and unprofessional. Glad I saw it before someone drove up and just took it.
I received notification that my package was delivered at 2:11 pm today September 11, 2023.
I was home and there were no deliveries and our cameras doesn’t show any deliveries. Tracking number: 1LSCZM3002GG7G5
The driver called me only to hang up on me. When I pulled up to the mailboxes where he was, he ignored me trying to get his attendant about my package, cursed me out and drove off, after I informed him that I didn’t receive a code to my phone to retrieve the package he said he placed in the Luxer mailboxes. He was extremely nasty and rude.
My oackage was defined as lost and never delivered ive waited 2 weeks almost 3 and never received anything ive never had a pronlem until now
Worst company ever. The most pathetic [censored]ing ppl. And delivery drivers. That are freash off the boat. This company hires slaves for work. That don't speak English. [censored] this company. Never again. Bought some expensive sneakers from eBay and without my permission they sent the shoes back to the seller after the seller collected my money
I received an email that that the merchandise that I ordered was delivered on August 19th. I live in an apartment complex. I went to where the mail is delivered. I noticed several packages on the ground. None of them were mine. It seems that the delivery person did not feel the need to actually deliver anything.
Overview of LaserShip complaint handling
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LaserShip Contacts
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LaserShip phone numbers+1 (804) 414-2590+1 (804) 414-2590Click up if you have successfully reached LaserShip by calling +1 (804) 414-2590 phone number 4 4 users reported that they have successfully reached LaserShip by calling +1 (804) 414-2590 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone number 19 19 users reported that they have UNsuccessfully reached LaserShip by calling +1 (804) 414-2590 phone numberCustomer Service+1 (703) 761-9030+1 (703) 761-9030Click up if you have successfully reached LaserShip by calling +1 (703) 761-9030 phone number 30 30 users reported that they have successfully reached LaserShip by calling +1 (703) 761-9030 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone number 68 68 users reported that they have UNsuccessfully reached LaserShip by calling +1 (703) 761-9030 phone numberDistribution Services+1 (866) 904-9666+1 (866) 904-9666Click up if you have successfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have successfully reached LaserShip by calling +1 (866) 904-9666 phone number Click down if you have unsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone number 0 0 users reported that they have UNsuccessfully reached LaserShip by calling +1 (866) 904-9666 phone numberCofounder
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LaserShip emailsshipassist@lasership.com100%Confidence score: 100%Supportbilling@lasership.com84%Confidence score: 84%Finance
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LaserShip address1912 Woodford Road, Vienna, Virginia, 22182, United States
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LaserShip social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all LaserShip contacts
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LaserShip is an awful company for deliveries. Use UPS or FedEx if you would like it to get there...
Tom Mara cultivates an innocent persona. It's as if he is playing a character in a play, with very thoughtful displays of his personality. He completely puts on the innocent or especially sweet act, which is easy to believe. You shouldn't take your first impression of him or any of them at face value. If you don't know a person well, they can mislead you into thinking they are innocent or sweet. The only real way to know a sociopath's true personality is by getting to know them well. But if you listen to your intuition, you may get the feeling that their persona is just too simple to be real. Non-sociopaths are genuine people and not a perfect picture of a simplified personality.
WARNING: PLEASE BEWARE OF Predatory, philandering, sick men there, including but not limited to, effeminate Tom Mara who feign victim when they’re exposed, outed or confronted.
I would just like to warn anyone looking for a position with this Company. Most of the people there are unskilled labor just trying to make ends meet. It's very diverse, which is a good thing, but then you realize, people are stuck there, with little to no education. LaserShip counts on this ignorance or lack of the ability to see that anyone has the ability to go somewhere where they can prosper and thrive.
I would say this isn't a company for anyone with any integrity. It's especially not fit for females. Predators to the Nth degree. All in management, sales especially.
Remember Uber, in the news recently? You NOW have an idea of what LaserShip is like. A bunch of dim-witted, philandering, Neanderthals who haven't realized that growing up and not cheating on your wives is not that bad. Beware of all of them, who pretend that they're family men and the ones who, especially project that they're so virtuous -- that projection is the red flag. They really wear who they are on the sleeves, so just watch and listen, but only if you have to work there; otherwise please stay away.