Complaint Rating:

Company information:
Lifetime Fitness
Garland, Texas
United States
lifetimefitness.com

This health facility takes very little initiative, especially where it concerns the safety and welfare of unsupervised youngsters whose parents are working out upstairs, performing other exercises, etc. It was several months ago when I took it upon myself to inform the Head Sales Represenative at the Garland, Texas location that 3-4 youngsters were inside one of the racquetball courts, "flailing racquetball rackets (and racquetballs) in every which direction. It was rather obvious that they weren't old enough to even be inside one of those courts, much less the fact that none of them knew the rules of the game. That's when I felt it was necessary to bring this issue to the immediate attention of the Head of Sales at the facility. I felt for certain that the old boy would follow through with thanking me for bringing this to his attention, and take immediate action to make certain that nobody's eyesight was lost in there or that one of them didn't obtain a severe gash in his forehead, concussion, etc. That wasn't the case with this manager, in that he proceeded to remind me, "that's why everybody who joins this club signs a waiver", (thus relinquishing Lifetime Fitness) from any legal responsibilities in cases such as this. While reminding me that I had signed one of them when I joined the facility, he was proceeding through with the process of opening up his desk drawer and showing me a copy of those releases. The conversation in which I had with this managerial representative, set me to seriously considering the fact that they don't give a damn about the safety and welfare of their members. It's another prime example of how that this particular chain of fitness centers tend to operate, especially where it relates to the lack of concern for the safety and welfare of their paying members!!