Complaint Rating:

Company information:
LA Fitness
Fort Lauderdale, Florida
United States

My friend and I were members at the LA fitness center in Fort Lauderdale, FL. On one occasion the person swiping ID cards at the front desk began antagonizing my friend and called him a "faggot." We reported this to one of the managers (Mike) but he said that since he did not hear the derogatory remark, he was not inclined to do anything about it. My friend and I immediately terminated our memberships at the Fort Lauderdale LA Fitness center. I called the main customer service office in California to voice a formal complaint. I was later told that the employee that engaged in the verbal confrontation with my friend had been fired. My friend is in the process of speaking to an attorney about a sexual discrimination lawsuit regarding the matter.