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2.7 403 Reviews

LA Fitness International Complaints Summary

168 Resolved
235 Unresolved
Our verdict: Dealing with LA Fitness International, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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LA Fitness International reviews & complaints 403

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Newest LA Fitness International reviews & complaints

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11:22 pm EDT
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LA Fitness International fraud and inappropriate behavior

The LA Fitness Pro Results Training Programat Universal City has a bad habit of charging clients for appointments that were never made.They claim they can't keep track of appointments properly on their computers.They claim that their trainers don't update their schedules.They proceed to book you for a training appointment and then charge you whether the trainer shows up or not.The trainer will use the excuse that he or she had "no one scheduled at that time when you were scheduled, that someone must have erased it."

If you have scheduled a half hour workout and you were late, your trainer may be gone! They leave 10 or 15 minutes past the 1/2 hour even if you call them and make them aware you're running late, and charge you for the time even if they left you stranded. They often take off without notice and while you make your way to the gym, you may just be stood up.The trainers come and go as they please.They don't get reprimanded for doing anything to their clients that is inappropriate.The managemnet seems to be more annoyed with the clients for complaining than with the trainers for not following through and being responsible and then charging you.

It is the worst program I have ever taken part in with physical training.The schedule-keeping is a disaster.But the worst of it is the training staff itself. They often talk to other people while they work with you.They often talk about their personal problems as they work with you.They don't have anything but an internet- trainers-certificate, who knows from where. Some of them try to sell you drugs and some try to come on to you. Some think it's their place to put you down, criticize you or to make inappropriate sexual comments while they are working with you.This is the absolute worst training staff I have ever witnessed!

Try a different gym if what you want is a decent responsible trainer that will help you reach your fitness goals! This group could care less if you get your sessions or if you get a good workout.They only care about their paychecks and clearly they don't get paid enough because they complain about their jobs constantly. It is a terrible situation and unlikely you will get anything positive accomplished.

The gym itself is fine.The training program is a scam.

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rigid
Gresham, US
Apr 19, 2011 9:10 am EDT

One of the best defences that I have found, with regards to documenting drug abuse and harrassment at LA Fitness, is to bring in a micro web cam! Works great and it gets all the audio and video! It also picks up cops who use and deal drugs in Gresham, Oregon.

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4:53 pm EDT
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LA Fitness International confessions of a former la fitness employee

Former LA Fitness Employee:

After reading the numerous complaints on this board I feel the need to coroborate many of the issues facing LA Fitness. I want to first ofer my "inside" details of how LA Fitness operates its business. Let's begin with mangement or the lack of.

LA Fitness does not offer any formal training nor does it provide continuing education in the crucial area of managing personnel. LA Fitness also uses a very narrow metric for promotion within its manager ranks. This simple metric used is “sales” if you’re a great salesman you get promoted. That is it! Also, LA Fitness draws heavily from an employment pool lacking in maturity. Many of their "GM's" are simply children doing the work an adult should be doing. But paying adults appropriately would cut into Mr Welch building his new mutli million dollar house in Malibu California. Yep, its the truth folks. Same Wall Street menatality at LA Fitness.

As a customer, please don't put your health or your money in the hands of people who do not care about you after you've provided them a credit/debit card or check. Not to mention many of the people selling memebrships or personal training are not properly trained or educated to give anyone advice related to health and fitness. Also, these "agreements" that management likes to call are "contracts" don't be duped into their snake oil salesman type selling. Once you've swiped your card you're pretty much history regarding any value added customer service.

Another issue facing LA Fitness is their high turnover. I'm sure many of you have seen this at the clubs you frequent. How many times have you had a differnet trainer over the course of several months? If you're the average LA Fitness customer odds are you are likely to have 3-5 trainers during the course of your "contract." Why is this? Simply put, LA Fitness doesn't give two red cents about its employees. That coupled with there "creative" ways they have employees "punch in" for compensation has always been a source of confussion for its employees. Just ask an employee to explain it you. They're always looking for a way to screw their employees to save a few cents while their poor cusotmer service issue is left like a festering sore. Another tid bit worth mentioning, LA Fitness management would prefer the trainer not to call his/her clients if they are out sick. Why? Because some district manager gets a nice cut from the number of people who have walked through the door. Disgusting, isn't it?!?! So, they would rather a scheduled client come through the door angry than to have been notified by the trainer.

All things considered, I could not, would not recommend LA Fitness as a place for employment. Nor could I recommend it as a service to purchase. And all the previous complaints I've read are true. The stories I have heard and witneesed are dispicable on all levels of business. And to Mr Welch of LA Fitness, I hope the home you're building is close to a cliff! You F N SOB!

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Chooglin68
, US
Apr 15, 2021 8:16 pm EDT
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Since there are so many former LA Fitness Personal trainers here, perhaps someone knows the answer to this question. Can I be excluded from the Personal Training Area? I saw they had some TRX equipment in that area and I went over to use it. A trainer was in the area with a client but I was not interfering with their training. He told me I had to leave. On the website it says that TRX equipment is located in the Functional Training Area which is available to all members.

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Baila
Lakewood, US
Dec 23, 2021 4:26 pm EST
Replying to comment of Chooglin68

Yes you can be… I am not a personal trainer client and apparently I was told in the contract that, that areya is for clients only so dumb

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ladyC2
, US
Mar 10, 2018 12:14 am EST

I like the LA FITNESS GYM. I joined last year 2017 and joined the facility in Waldorf, Md. The gym itself is nice, and I like the classes such as spin cycle, Zumba and power circuit and Aqua Fit. I also like the fact that it is month to month and I am not locked into a long contract. However, if you JOIN LA Fitness do not sign up for a fitness assessment. That is just a ploy by the sales department to get you to sign up for personal training and that locks you into a contract. That is how they got me. I signed up because I wanted to go to the next level in my fitness and wanted to make sure that when I lift weights I am doing the correct form and plus I thought getting a trainer would help me lower my body fat consumption faster and tone up and help me reach my goals faster. However, this past 10 months, of personal training has been a total waste of my damn time and $. I signed up for 12 months worth of sessions because it was cheaper. however, you are locked into a year and if you are not satisfied and cancel you have to pay out the difference of what you owe which I am not trying to do. The trainer they set me up with was slack, lazy and all he has done is put me on cardio equipment and I told him several times that I do not want to waste 25 minutes of my season doing cardio because I do Zumba, Aqua Fit and other cardio several days a week and during my sessions on want to focus more on strength training and weight lifting but he continued to put me on cardio equipment so I fired him and asked the sales manager for another trainer. I hope this trainer will be better. I only have sessions left until May so I am going to ride them out but once my sessions run out and my contract is up I will never use a trainer there again. The trainers are a bunch of inexperience trainers who just got certified and have never worked at any other gym before. Some are even trainee's and don't have a cert and from what I understand any [censor] can pass the certification test and not be a trainer. They have Master Trainers who are considered expert but they cost a fortune depending on how often you meet with them and they are hard to get. LA Fitness itself is nice and they have a nice sauna, whirlpool and offer Aqua fit classes but the personal training sucks and is a waste of time and I could have gotten better results training on my own. I recently started training with trainers at the company building I work at. the training is free as a company perk and I have to say that LA Fitness trainers have nothing on the trainers at the building I work at. They are much more attentive, they are organize and really work with you on your form. and they are free. If I had known this I would have never wasted my damn $ on these piss poor trainers at LA Fitness. La FITNESS management, if you are on this forum you really need to make sure the trainers you hire are experience and not just have a certification. Also, you need to school them on being professional. the guy I had was so unprofessional that half the time he was testing on his cell phone while I was working out and not watching my form at all and sticking me on cardio machines so he can play with his phone. What a waste of time.

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Former LA Fitness Employee
, US
Jan 26, 2017 9:14 am EST
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As a former employee of L.A. Fitness at two different facilities in Maryland, I can honestly convey the failed leadership of this company. Both L.A. Fitness gyms were operated under very poor management and unacceptable conditions. Further, the unsanitary conditions in the restrooms, group fitness rooms and main floor were embarrassing. Communication from the group fitness director was very inconsistent and poor. Certain instructors were creating a juvenile hostile environment behind the scenes, joking about it, and creating controversy where none existed. Whereas other instructors maintained professionalism at all times. As such, a few of our best group fitness instructors resigned due to the ongoing egregious issues surrounding. I personally witnessed many members complain about the lack of cleanliness in the restrooms with the GM, only to be ignored and not addressed by the GM at that time. Equipment in group fitness classes used and damaged by other employees who did not have authorization to use the equipment, yet the damage was blamed on instructors who weren't even present in the gym that day. Moreover, when a few of us offered to address these ongoing issues with corporate, we were shunned and disregarded. We even offered to organized a meeting with a power point presentation to highlight why both gyms consistently received a 1 star rating out of 5. But again, corporate disregarded our offer to fly out and meet with these so called suits. L.A. Fitness leaves behind a strong evidence-based record of failed leadership and demonstrates their focus on membership numbers only regardless of countless complaints by members and employees. Myself and a few others who resigned from this company are surprised there aren't more lawsuits pending against L.A. Fitness. Shame on this corporation for bad faith conduct and not honoring their own rules and procedures.

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Tiktik
, US
Jan 18, 2017 8:34 pm EST

Absolutely true, in La Fitness there are so many rude unprofessional Activities directors for Gr.exrcise department with leader in CA Lean Kleine, non stop hiring extremely rude unprofessional Regional Directors one by one-East Coast Lean Kleine, who creates stories, gossips etc, no one responsible to fire her from her position, she does what she wants, chaos absolute chaos.Particularly Virginia branches, instead of hard work and appreciation and gratitude for subbing classes they woul rudely screem call, bother, very, very rude or create untruthful stories .Sad very sad to see this type of operation still in business!Hopefully with new Law and rules, there will be fired many and many of employees of these VA gyms.

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Former LA Fitness Employee
, US
Jan 26, 2017 8:45 am EST
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Replying to comment of Tiktik

I would have to agree with your comment.

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Stretch007
, US
Dec 26, 2016 5:21 pm EST
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LA Fitness has the rudest most arrogant managers ever. I had never worked in the Corporate environment before, 20 years in the fire service. I became a spin instructor and enjoyed being able to help the members that were so often let down by instructors either not showing up, fired or just sick of LA fitness bull####. They pay $12 for a spin class? Then they wonder why nobody stays, Actually I correct myself, they don't wonder because they don't care. I wish for 2017 they finally go out of business!

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Stretch007
, US
Dec 26, 2016 5:15 pm EST
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You are writing in fear of losing your job. Just google LA Fitness in the realm of gyms. My wife is a fitness and wellness director in the private sector country club environment. She states that LA has the worst reputation in the industry. They've had so many lawsuits it's not even funny. You should be the first one drug tested as it's very clear you used the crack pipe before putting fingers to the keyboard.

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Sparkyz
Stamford, US
Aug 29, 2016 2:25 am EDT
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The credit card that was on file for my membership had expired. When contacted concerning the expiration, I informed the man on the phone that I also wanted to cancel my membership. He said, "no problem, lets get this card number to cover the last months dues and then I will go ahead and cancel. I received an e-mail stating that my membership was up to date, so I contacted him and he said, "don't worry about that, it is all taken care of for you." Needless to say he lied and I kept getting charged. I contacted my local gym and the girl told me she would take care of it and put in a request to return the charges. Of course that wasn't true either. No matter what anybody tells you, make sure any mailing are certified and you get names and documentation for everything. I will never recommend LA Fitness to anybody, based solely on their business practices.

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TTT
, US
Aug 29, 2016 2:25 am EDT

While attending L.A. Fitness in Burnsville, MN, I was sucked into the personal training by being tricked into signing a contract that I wasn't offered to read. It was a high pressure gimmick, but I accepted my bad luck and tried to make the best of it. I then began receiving awful training sessions, but was told that there was nothing that could be done for me. I was 'given' the option of freezing my account (of where I was still charged a fee) but poor quality staff did not document such freezing and money was continuously taken out of my account. When confronted, they would not even refund the money that was taken from me and would not help me with my complaint. AVOID THIS COMPANY and you will not lose your money or become taken advantage of! The well being of the customer is not of concern, but only money and upholding pointless contracts!

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Yeolla
, US
Aug 29, 2016 2:25 am EDT

This place is like Hotel California.

"You can check in anytime you like, but you can never leave"...I cancelled my membership in 2006 at least I thought so until they told me thay had been garnishing my wifes bank account for years without us know it. Now conveniently there's no proof that they got any cancellation and we are out the money...Dont worry LA Fitness you'll get whats coming to you...if this business is still open by the end of the year, then I'll have no faith left in humanity...I vow to fight LA Fitness until I die.

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ALPA
,
Aug 29, 2016 2:25 am EDT

Take care! LA fitness offer cash back after 3 months of regular acceptance for you get in there. It is not true; they do not give that and happened with other friends as well. Direct Debit account: do not allow that! Even when you are no longer part of the gym, they keep debiting your account and think it was just by chance, but they are not willing to refund you soon. So, you get a big, very big headache.

Honestly, I do not recommend this company; they do not follow what they offered to get you involved.

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10:40 am EDT
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LA Fitness International dirty and poorly run club

The club is constently dirty in the morning (dust, garbage, paper towels) on the floor. There are "dust bunnies that are noticeable around the machines and in the spinning class. There is 1 cleaning person that is supposed to be cleaning but on numerous occasions can not be found cleaning. The locker rooms are disgusting. There is garbage left out as well as mold growing in the showers. There have been at least 3 times that the club has been without paper towels throughout the entire club. They were not filled for a couple days. Lastly the front door to the club has been broke for quite some time. This is a safety concern seeing that there is only one person who opens the club up in the morning (a female) The club has taken to long to act on these matters.If there is anyone who asks me of a fitness club that is good and that would be beneficial for them to join-IT WONT BE LA FITNESS!

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Re-rack your wieghts
Dallas, US
Feb 15, 2010 2:11 pm EST

I've been a member of the LA Fitness on skillman and walnuthill now since it opened and I have noticed over the past six month's that the gym has been declining in quality. It's mostly due to the lack of respect for other people working out. Example. Put you weights back after using them. Wipe your sweat off the bench that has been used. If these two simple acts would be enforced I'm sure the quality would go up.

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3:26 pm EDT
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LA Fitness International la fitness - horrible service/out for your money

Please provide any legal advice you may have regarding the matter below; your help is much appreciated!

I recently signed up for the personal trainer's program and had every intention of going through with it but…

On the day of my first scheduled session I received a text message from my trainer cancelling our appointment due to personal family reasons promising that “this never happens” and to meet at our next scheduled session. Yet on the day of my second session he texted again this time telling me he's been moved to another location asking me to meet him there instead. After telling him it's too far for me he texted me back saying that another training manager will call me and she'll take care of me at my current club. I ended up having to call her that day (taking time out of my job) because I didn't hear from her then ended up worked out on my own anyway (I also learned she takes a 4-hours break each day so don’t expect a call between noon and 4pm). After my work out I decided this unreliability is ridiculous from a professional business especially since I haven’t even officially started my sessions and questioned how they made a profit (which I now learn through all these complaints is by making it as difficult as possible for their members to cancel memberships). I called into the club that night asking to opt out of the program and thought since I haven’t even used it yet and I’m already unsatisfied with the service it’s not a problem (Ha!). At least the person I spoke with was understanding and polite about it but he said “I wish I can press the cancel button for you because you have a legitimate complaint but today is the fourth day from your initial start date and you can only cancel THREE days from the start without any problems”. He promised to forward my complaint over to another manager who will get back with me regarding the matter.

I received a call the next day but she had no clue. After I repeated my story to her she gave me the same “three days to cancel” spiel and offered to sign me up with another trainer. I wanted to scream “your product is broken before I’ve even used it; I don’t want to try using it; I wish to return it; the grocery store allows returns for up to 30 days, why don’t you?” but asked to speak to someone else. Well the next manager must also be a programmed robot because he said the same thing and this time I did say what I was thinking. I have since changed my bank card number and waiting for yet another manager to get back to me. I’m now stuck between going through with a terrible program with unreliable service within a company that run scams or cancelling it at a 50% cost to me which is $750 for something that I haven’t even used!

Does anyone have any legal advice on how I can get out of the program? Please help!

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AnaT
, US
Oct 20, 2009 3:46 pm EDT

I remember when I visited the gym near me, I wanted to check out the prices. I knew I was going to sign up there because there are no other gyms around where I live. I was not able to sign the contract and pay because I was on my lunch break. But when I told the sales associate that I would be back later, he seriously went crazy. He was getting visibly upset that I would not sign right at that moment and was saying anything he could think of to get me to sign. It was a little unappealing to say the least, however seeing him get so aggravated was somewhat humorous. When I came back, he was obviously very surprised and of course very nice. After that it was like I did not exsist. Nice.

Then I was not sure about signing up for PT. The guy doing the selling also started getting visibly upset and continued to insult me and say that I obviously did not care about my health if I didn't sign up.

Speaking of the PT sales rep. All I know is that his name was Louis and he worked at the South Elgin, IL gym. Anyone know his last name, please let me know.

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12:19 pm EST
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LA Fitness International misleading, sneaky, can't cancel!

Without getting into dated LONG detail, since I don't have the energy to explain from the beginning, I will give in a nutshell. If there is a problem at all, memebership or training, good luck on getting it fixed. I had a problem with a charge for my membership (to a wrong credit card) - no one could help me. The gym manager was never available, and when I did reach him, I was promised a credit I never received. Then it started with signing up for personal training. The "training manager" did not completely explain IMPORTANT details regarding the training sessions, such as THEY ARE ONLY 30 MINUTES (I have always had training for one hour sessions) and that the training charges to your credit card or bank account KEEP ON CHARGING YOU forever until you physically write LA Fitness a letter to California telling them to stop! Had I known about how much I was paying only included 30 minutes sessions, I would have never bought the training. They are not competitively priced in that area, and that's probably why he didn't mention that! On top of that, I was promised FREE sessions for signing up, since I bought so many, and since the original quote I had he could not honor when I went to sign up - the so called "deal" had changed. I was promised 12 free sessions, which I had to literally chase down this manager forever to ask about my free sessions so I could get them! No one could help me. He was often not there. I left messages. I think after a long annoying while I got a few free sessions after nagging him so many times, and I most certainly know for sure I didn't get the 12 I was promised. Getting ANYTHING done at LA Fitness is a joke. Everything is "corporate". If you call corporate, they tell you to call the local gym. If you call the local gym, they blame everything on corporate. If you want to cancel your membership, you can't simply cancel it at the gym. You have to write "corporate". You better get it certified mail, or be sure they will say they didn't get it. You can't send them an email OR leave a voicemail for anyone. They make it practically impossible to deal with any situation at their corporate office, and make it as inconvenient as possible, I'm assuming so that they can squeeze in an extra month or two of charging you for a membership. If you actually do get ahold of a receptionist there - GOOD LUCK! They are short, rude, and no matter what you say them, they throw in the "on hold" loop. In the decades I have been working out, and have also worked at health clubs, I have never witnessed such a club with poor customer service. I have no idea why they are as big as they are, except maybe for cheap memberships. Talk about getting the run around...
I am still a member there but won't be for long. Just waiting for my training to run out. Just beware...you have to ask A LOT of questions and get details, because they won't tell any of this hassle information when you sign up. Of course, they want your money first. I will say though that many of the staff people are fine and friendly. The front desk people in general are ok but not very friendly or ask any questions or make any conversation - they just bar code you in and that's it. I guess that's the difference between a corporate gym and a training gym...live and learn.

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Shelly A Garcia
Keller, US
Dec 30, 2014 10:55 am EST
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I purchased a three year membership for my son. His schedule changed which put him working out at the busiest time. He said it was ridiculous he was waiting in line to work out, over crowded on every machine. The salesperson told me which I purchased the three year membership that I could cancel at ANYTIME and I would be given a credit on any unused months. I notified corporate and they said I would need to contact my local LA Fitness in Keller. Corporate and the local office have done ABSOLUTLEY NOTHING! Would not offer any suggestions other than unless my child became unable to work out due to injury or he moved 10 miles from a LA Fitness that they would then reimburse me. REALLY! The Keller location is full of people that do not have knowledge of what they are selling, they lie to their potential customers to get them to sign up. I would not recommend anyone supporting LA Fitness. It's all about raking in the money and not caring if the machines are available to work out on.

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NicoleY
San Diego, US
Sep 27, 2009 1:13 am EDT

Cancellation is simple

1. Walk into your local LA Fitness and pick up the form, or go online, no questions asked, and mail it in 10 days prior to your next billing (why? So they have time to stop the auto eft) It's self addressed and ready to go

2. You'll receive an email within 5-7 days confirming its cancelled

3. Your done

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11:57 am EST
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LA Fitness International awful experience

I went in to sign up for L.A. Fitness because my husbands work were advertising them and saying that I could have my starting fee waved and 15% off every month.

When I went there, they said that my husband's work did not qualify at that time and I needed to notify them to tell them that their agreement with L.A. Fitness was expired. But before I could leave, the lady said she still wanted to help me get into the club. She said, 'How about I get you in for half off?' I told her it was my son's birthday and I could not afford anything because I was purchasing a Wii and some games for him. She said, 'Why not give him the best gift? A healthy mommy?' Needless to say, she guilted me into starting up a membership.

She did not explain to me what she would be charging my card for and it ended up costing me a total of $119.98 (79.99 to start and 39.99 for first month). I went into the club the next day to work out and saw a HUGE sign that said, 'Sign up now for only $29.00'! I went and asked the lady, who signed me up, what was with the sign. She told me that it was a new promotion that had just started that day! I was so mad. She new I was strapped for cash and yet she could not tell me to wait one day so I could save $50.00!

On top of that, the physical trainers bug you ALL the time about setting up time with them to work out. However, there is a catch...they charge $60.00 for 1/2 hour! And they always recommend 3 hours a week! I bet they do; they want that $360.00 a week from you.

I had a death in the family and canceled with them. I had to go out of town for a long time, and even though they called me 3 times a week to beg me back, they new I was gone and since I did not have a contract, I could quit at any time. When the next billing cycle came around, they CHARGED MY CARD! I called them and they would not do anything! I called my bank and my bank put a stop for them to charge my card again but said I was out the 39.99!

So now they cannot charge my card but are sending me to collections because I stopped paying my monthly fee; even though was under NO contract and could quit at anytime!

They are scammers and liars; greedy as hell! Stay away!

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6:51 am EST
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LA Fitness International took my money without my consent

I signed up for personal training at LAFITNESS in Rowlett TX. After and injury in October 2008 I had to cancel. I was willing to follow through with them charging half my remaining balance. Yet every month since they have been taking the regular fee of 160/month out of my checking account. I spoke and visited with them in November and December when I received no satisfaction. Finally they took the last payment out in January, but that would have been my final payment anyway. They still have yet to refund money. This to me is Fraud!

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Ann gray
Paterson, US
Sep 17, 2009 12:17 pm EDT

LA Fitnss has taken unauthorized charges from my account as well. I have a high risk pregnancy. I've almost had a miscarraige, and therfore could not continue with the personal trainer. I followed all of the proceedures to cancel my personal trainer. The gym staff member I spoke with said that my card would be charged the $180.00 for the next month and that would be it. Last night I looked at my online banking statements and found that they not only charged for the month they said they would but also 2 additional months . They even charged twice for one month. I was so upset that I cancelled my credit card. I tried to go on their website to cancel my gym membership as well but there is always an error message stating that I can not acess it at the time. I am so upset about La Fitness.

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11:12 am EST
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LA Fitness International rip off!

I quit LA Fitness to join a different health club.

I submitted my formal letter to end my contract and about a month later received a letter of acknowledgment that they would agree to withdrawal my membership and stop my monthly charges. That was March '08. I just noticed that they are still withdrawing $26 from my account.

I didn't save the letter they sent me. Now I'm wondering how I will get proof of when I ended my contract. What can I do?

They owe me and many others. These scams need to stop. It's fraud!

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roushae
Olympia, US
Jul 21, 2009 6:59 pm EDT

it must be routine for la fitness to rip people off.. nothing is stopping them. they stole my money and lied.. how can they stay in business. i called everyone never got a call back.. they just don't care about you or fitness just peoples money bottom line..beware

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LA Fitness International why you should not get a trainer at la fitness in downey

This is yet another complaint against lafitness in downey, california.

*the trainer manager at lafitness in downey says things and doesnt come through with them.

*the office personnel (management) seem to be more focused on office gossip and politics rather than client satisfaction.

*you dont get your money's worth there because of the distractions caused by the office personnel.

*this gym is distasteful and unprofessional. they dont care about their clients there. I have been hoping that my trainer transfer to another lafitness location for the last six months so that we can continue the fitness routines.

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LA Fitness International very bad service

I have beeen going to this gym for about 6 months and when they signed me up, I was signed up with my son who at the time was only 12 years old. Which i told the guy at the time of signing up and it was the only reason why I was trying to with him because he was getting out of shape. The guy said it was fine but just say he was 14 years old I thought nothing of it and went along with it, but the lack of service and helpfullness in this gym my son got hurt in the cycling room by one of the bikes. They made me fill out an accident report and that was the end of . Now 4 months later they are saying the my son can no longer go there because he is to young and was not supose to be going there at all. The manager that was working handled it very wrong and it was a big scene in the gym. He didn't handle the problem he just kept walking away from me saying he will look into it and call me another time instead of just solving the problem. I will not reccommend this gym to anyone the people are rude there and you do not feel welcome there at all.

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Houma Ahmadi
, CA
Sep 19, 2014 11:03 am EDT

I am going to LA Fitness since it open in worden and England .
Today I asked a question about one Machine from one of their trainer
And he didn't answer it because he had a client that paid him and was waiting
For him. Even for one question you have to pay them to answer it. Which is not
right. The first place they will try hard to get in people in the gym and after they don't
Care about you. Well I am really disappointed today.
Very bad service.
Houma A

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start on time
Avon, US
Sep 12, 2014 8:18 am EDT

I purchased a year of personal training sessions for $40 each week. I only get 25 minutes for $40 which is fine but my trainer never starts on time but always finishes on time. I have to wait fofor him to eat a power bar or make phone calls and it's eating up almost $2 per minute. Management needs to train their employees to start on time! I will not renew my sessions at the end if the year.

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metoni831
West Hartford, US
Jul 02, 2012 8:32 am EDT

I totally understand and relate on the service at that specific club. I'm not going to mention my name fully just because we are still members and don't want to have anymore problems with them. When we signed up, it was with Derrick. We went in to just ask questions about the club. We were looking into a family plan for all of us to join. We have a 20, 19 and 14 y.o. twins that were to join up w/us also. He painted such a great picture of the gym. He said that we could all go w/o any problems and that we were all going to have the same monthly rate, if we referred anyone else to the gym that they'd also rcv the same price we were paying, if we wanted to stop going all we had to do was let them know, if we wanted to take someone off of our account and replace them w/someone else at the same rate we could and also mentioned that our account would be compensated for signing referring people to our gym. He also said that those being referred by us would also be signed up w/the rate that we were paying. NONE OF THAT HAPPENED! When I signed my family & myself up, there were 5 of us. So, when tried to replace someone on my account w/a different person, he then said that it couldn't happen. He said that we could remove them and add someone else BUT, they'd have to be added w/the new, more expensive rates that were going. When we referred 4 different friends of ours, all we went back and asked why our account was never compensated accordingly. Derrick's response was, "I never said that your account would be compensated!" He then offered us a lanyard as compensation for referring everyone. THEN! Had the nerve to NOT give the people WE REFERRED, the same price! After we had told them they'd rcv the same price because that's what DERRICK told us. WE WERE NOT HAPPY! AND STILL AREN'T. The only damn reason we stay there is because it's the only gym that we know of that has a pool. So, as of today, everyone else have dropped their memberships and we are only 2 left remaining in the gym. And yes, the service sucks. Not just saying that to complain, but...it's true. The guys that were there last were more worried about the chics in the gym then attending & greeting us at the desk. We walked in and no one was at the front counter. We had wanted to ask a question re:our account info and never spoke to anyone because no one ever went to the desk the 1hr & 1/2 we were there. As we were leaving we saw someone blond guy w/pimples talking to a girl. nice job guys! and the women's b/rm is always disgusting! The scales are out dated and there should be better representation. There should be people who know what they're talking about and lie to people just to get them to sign up.

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Norah MM
Farmington, US
Jan 21, 2011 10:39 pm EST

This is the Worst club I have ever joined. Customer service is rude and uneducated. They do not solve complaints and no one takes responsibility for being in charge of the facility. The group exercise classes on the evenings and weekends run 50% of the time. The other 50% the instructor doesn't show up to teach the class. Join at your own risk because if you wish to cancel, for being treated rudely and not getting services promised, you already paid a hefty registration fee in addition to monthly dues. If you call corporate to complain about the conditions of the club they "apologize" and then state that they cannot contact someone locally to address your concerns or give you a refund.

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Sharon D
Burlington, US
Jan 17, 2011 8:36 pm EST

First of all- you should not have let your underage son work out there in the first place. This person who signed you us was wrong to break the rules but so were you. It seems to me you were both at fault. However at the end of the day, as the mother, you should have been more sensible.

As for the person speaking on behalf of LA Fitness, are you a representative of the center, if so, not a professional one or good one for that matter First you do not bad mouth others when you don't even know if this person "Ed" was the individual who helped this woman. You should have just apologized and left it at that. I recently joined the Bristol location and so far I found the staff to be very professional, understanding and helpful. Kudos to Derek and Jeremy.

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Ydyfhi
Vgfh, US
Jun 04, 2010 11:33 am EDT

Your [censor] son probably got hurt because he's an idiot. Where were you when he was injured? Don't expect the gym to babysit for you. Also, your grammar is terrible.

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imissbigsky
Bristol, US
Mar 03, 2009 1:45 pm EST

I recently joined at this location and had the misfortune of dealing with ED. I almost didnt join just to spite him. I have never encountered such a pushy sales person in my life - and i do purchasing for a living! The gym is nice, but the people who work there leave alot to be desired! The trainers seem to be just as slimy...

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NippleHead
Farmington, US
Feb 10, 2009 8:57 am EST

On behalf of LA Fitness I apoligize for the incompetance that is our Bristol Location. I'm guessing you dealt with ED (Otherwise known as ### to our members). Each club is run differently and Bristol is one of the worst. I'm not suggesting you to come check out a different team or club, as I'm sure your experience with us would prevent that. I would like to stress that the other clubs in your area, S.Windsor, Newington, are actually staffed by people who care about their jobs. Some of us do actually go the extra mile for our member's do not pressure our appointments and are still very succesful within this company. I truly apoligize for what happened to your son and wish your family the best. Unfortunately I can not post my name or title for obvious reasons. It just saddens me that in some locations the best we can offer our members is a team of shady used car salesmen.

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LA Fitness International awful place

My complaint is probably a common one, but it is about the personal training staff, and greeters at LA Fitness. The last time I checked, when a customer comes in to your place of business, you are to be greeted. When I walked in, there were two grumpy middle-aged women, who would probably die before they could utter the word 'hello, ' or even worse 'how are you today?' Then there are the personal trainers.

When I signed up for the gym, I was encouraged to sign up for my 'free' fitness assessment. The word free couldn't be further from the truth. From the moment I met my trainer/sales person, I was immediately pushed to sign up for personal training. I had to use their BMI device, and was told to immediately hand the device over to them when the numbers show up.

My personal opinion was that they bump up those numbers before telling you what they are. This way you'll think you're in worse shape, and be more inclined to sign up. My fitness assessment lasted 45 minutes, 30 of those were spent being pitched certain training packages. Finally, I'd had enough and told the trainer that this wasn't for me.

The next day I came in, and right in the middle of my workout, I was once again approached by the personal trainer, and pitched to sign up again. I guess no, no longer means no? This is a great gym. The atmosphere is good and the equipment is current. Just make sure to stay away from the personal trainers. They're obnoxious. Especially DREW.

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Cardioman
Upland, US
May 14, 2010 11:53 am EDT
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I have been a La fitness member for over ten years. I ignore them (Trainers) when any of them try to talk to me. I know I few poeple where it didn't go so well. Refering to other complaints Listed to this board and for them personaly. I all so noticed at the club that I do workout alot at. That the sales and trainers come and out about every 90 days. I have some try to talk to last Dec. and by the end of March they are gone. And as of this writing. I noticed this one trainer that made it a habit to shake almost everybodys hand and talk to members is now nowhere to be seen. I noticed this person The first of April now as of this date May 14, 2010 I haven't seen this person for a week. I also agree about the personnel at the front desk. Most of them act as if they could careless that you walk thur the door. I noticed that if they do treat some members with smiles and good day or how are you doing? However when I go they Am lucky if I get the time of day. I aslo belong to 24 hour fitness the personnel there Greet everyone with a smile and call everyone by their first name and even tell you to enjoy your workout and the trainer over don't bother me there as well. I been a member of 24 Hour Fitness sice 1993. La fitness the first time 1994 to 1999 . Now 1999 to present In 1999 I let my membership Lapse for 3 months.

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Emad
2332 peachtree road, US
May 05, 2009 11:36 am EDT

I completely agree with the above. Personal trainers there are trained to persuade you into signing up for classes. oh and guess what, they have a special this week, only 25 dollars per session, which is 99.9% off the regular price. I mean my god they just wouldn't stop annoying me and try to get me to sign up.
Even when I brought my brother in for a 1 week free trial membership, we spent 30 minutes just trying to tell the dude that we only want to try the place out for a week, and then we will decide to pay or not. that's that the coupon said, but after being annoyed every 2 monutes and pushed to signup my brother into a full membership, we abandoned this "free" 1 week of triaining.
the bottom line is its a good gym but stay away from the staff and personal trainers who try to suck monry out of you. Just say NO . its not rude, its straightforward "NO get away from me please"

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LA Fitness International lack of machine maintenance

There are only 4 Stairmasters at the Hazel Del, WA LA. Fitness. During peak times they are all in use with a waiting line. Other parts of the gym (free weights) are almost always empty.

About 2 weeks ago one of the machines was tagged as out of order. I looked at the machine and noticed the power cord was missing a prong. This made the line much longer and a few of the more stupid customers were trying to plug it in with the one prong expecting it to work.

I mentioned this to the staff. "Nothing we can do about it." was the reply. "We'll leave a note for the operations manager." I advised them this is now a safety issue. Wide eyed bewilderment.

Another week has now gone by. Still no one can manage to figure out how to change a plug.

This for $80.00 a month.

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LA Fitness International inapproriate staff and gossip

*There is no sanitary paper or toilet paper in the mens restrooms on any toilet on occassions you have to walk to the carls junior accross the parking lot to use the restrooms.

*It gets so packed that there is no parking on certain days and your car can get towed.

*Several of the Running and cycling machines dont work and you have to stand in line to use the good ones and the weights.

*My credit card was charged before I even signed anything or agreed. I told my trainer I wanted to add a third sessions for the month of january and february and he referred me to his head trainer manager. This trainer manager and another one of her trainers spent about 30 minutes trying to convince me that the adding a third session by no means meant renewing your contract for another year. It does if you change your contract you renew it. They shouldnt lie. It took another 15 minutes for them to tell me that the sessions can be canceled within a week after they were afraid of getting sued for fraud. I JUST WANTED TO ADD A 3 DAY TO THE WORKOUT FOR THE MONTH OF JANUARY AND FEBRUARY NOT FIGHT FOR THE TRUTH.

*This gym is very ghetto you have to be on the look out for your car to get stolen or damaged.

*There is heavy gossip amongst staff trainers and the head training manager at this downey facility regarding clients sexual preference and physical traits. Some of the trainers in a group walk around and blatantly talk trash about clients physical apperance and sexual preference and this manager does nothing. She only does something if it is in her interest. This is inappropriate because clients are paying for this. She should be fired also.

*Im canceling this gym for these reasons.

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bobs123
South Gate, US
Aug 29, 2010 11:17 pm EDT

I joined the downey la fitness...staff was unprofessional the lead guy sal charged me way more then what he was suppose to i know i should of looked at the contract but he gave me the terms and conditions one first to sign and little did i know the one with the pricing of my member ship was at the bottom paid it off 2 months later went back to get my own member ship same guy sal offered me a deal over the phone and basically denies is in my face then an hour later my friend joins sal guy gives hima cheaper and better member ship .

pool is unsanitary i got a rash from swimming in it sauna is always packed with people spitting and dripping from pool water when you enter so no matter where you sit your going to smell like clorox

my advise go to pico rivera club huge improvement better staff all in all a better club

if you choose to join the downey club dont sign up with Sal

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Remi Kat
, US
Aug 29, 2010 6:24 pm EDT

I am a member to the LA fitness gym and have visited other locations and it is as if they hire off of the same criteria. the trainers hunt you down when you are working out and made me feel uncomfortable. The staff at the Downey location needs to either go to training on how to treat people or fired and hire new staff that enjoy their job. The staff is unprofessional this is from the manager down to the reception desk staff. They charged me for a guest pass just because I did not print one out or called them a day in advance to let them know! I have been a member since 2006 and this is the way a returning customer is treated that is not right but hey they do love to take your money that is when they are friendly.

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LA Fitness International over charge after discontinuing

I had membership for me and my wife from Dec 2007 to Aug 2008. We did not use it even for a single day. I personally went to the club in August 2008 and talked to the receptionist (African American Gentleman) who said my membership was d/c ed from August 2008. I dicontinued auto payments from my HSA. Later on I get a call from collections that I owe them money for membership after august 2008. Manager at club was not willing to listen to me or the people on the phone of no use. Harrasment by LA Fitness collections continue. LA Fitness does not take responsibility for their employee mis information on the discontinuing process. Meanwhile the harrassment for payment continues. THEY ARE GREAT RIP OFF ARTISTS.

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Umesh Kishnani
, US
Jun 18, 2009 2:22 pm EDT

I absolutely agree that LA Fitness tries to squeeze out money from the customers when they want to cancel their membership. In my case, I wanted to cancel my membership in January 2009. However, when I called the customer representative coerced me to keep my account on hold for 3 months and see how I feel about it during that time. I agreed to what seemed like a courteous and a generous offer. But I was charged for the month of January and February. When I saw the two charges I quickly called the facility and they refunded me back the money only for the month of February saying that I had used the facility on ONE day of January so that fee was right on their part. I agreed reluctantly and didn't take any action against this fee. I was offered a hold for 03/10/09 - 06/10/09. AGAIN I was charged for 05/10/09 and 06/10/09. When I called this time they said, "Well you were given a 3 month hold so since you were given back the money for February, you had to be automatically charged for May." I explained to them SEVERAL times that I have this CONFIRMATION provided to me which is in my email which states I wouldn't be charged until June. But nobody listened! They are a bunch of frauds and there are no other words I have for them.

Umesh Kishnani

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LA Fitness International - rip off

I recently bought a membership for my wife for her birthday at LA Fitness. We went together and signed her up. They gave us a pretty good deal, (cut the membership fee down and threw in childcare), plus we could cancel anytime and I could go and try out the facilities for a couple of weeks myself. Everything seemed to be ok. Then the very next day my wife...

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LA Fitness International problem cancelling membership

I joined la fitness while facility was under construction, attended for a few months, was injured there and decided to stop going.
I handed a note to one of the managers at the club, telling them i no longer would be attending the facility.
They keep calling looking for payment on a cancelled membership.
This group ignores cancellations.
Health and fitness clubs need some serious regulations, country wide, and particularly in massachusettsc7ace

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TorieV
, US
May 27, 2015 8:36 pm EDT

I honestly wish it were possible to give this gym a lower rated review. I signed up with the gym a few months ago and with signing up you receive a free personal training assessment. After the personal training assessment, I was pressured into signing up for additional sessions in order to better learn the machines. I asked multiple times if it would be able to cancel these sessions because I have had multiple knee surgeries and have chronic pain. I was told by the 2 "Master Trainers" that I signed with that I could cancel at anytime without a problem as long as I called in before the first of the month. Well, fast forward 3 months, and I'm calling in to cancel because I am in so much pain after these sessions that I have trouble walking for multiple days after. I'm told that the only way to get out of this contract is to pay $900 or obtain a note from a physician stating that I have a disability from the front desk associate. I called corporate customer service twice. The first time I was hung up on and the second time I spoke with a "supervisor" who was supposed to call me back. I never received a callback and called my local gym to get the hours that the Operations Manager would be in. I go in 3 times within this time frame and not only am I informed that the man who I signed up with is no longer with the company, I am also told each time that he is not at the facility, The only times this manager is there are Monday through Friday 9-5. Because I have a job, I had to take off from work to come to the facility 3 times. Even though I was lied to by the people selling me the personal training, I was still told the only way out of contract was to obtain a doctor's note. I did and took it to them. They said that they would scan it in and get it cancelled next day. I get a call later stating that they are unable to do this and I need to mail this cancellation to the corporate office. I have just now managed to get this training cancelled and it took going all the way up the ranks to their Regional VP. The absolute worst customer service that I've ever experienced.

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LA Fitness International various difficulties

I had trouble cancelling my membership as well -- they really have a scam going to get the most money they can out of people. Yet, when I go to the Better Business Bureau I see they have a satisfactory rating. Everyone who has complained here should send in complaints to the Better Business Bureau.

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Eric Reinhold
Longwood, US
May 20, 2015 9:15 am EDT

This LA Fitness location has horrible customer service. It's a shame the manager Jen hasn't been through a Ritz Carlton class on customer service because this place could be run so much better. As a 5+ year member, I called to try and swap out one of my kids on my family plan since they only let me put 4 of the 5 of us on it in the first place. My oldest is out of the area and can't use the facility. The answer was NO changes. So in the end, they chose to lost the $75+ a month I was paying by having me quit, which makes no business sense whatsoever, especially with the costs of acquiring new members. NO one seems to care and Jen just says, "feel free to call corporate, I'm on the regional committee so I'll get it." So confrontational by implying 'it's not going to do you any good.' Hey, as a business owner I'm just trying to help out your poor policies. It's one thing to scam LA Fitness and try to add a friend to a family plan, but quit another to drop/add a family member who can never use the facility.

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LA Fitness International rude manager

Tony Hicks is the Training General Manager at the LA Fitness in Everett, Washington. He was a nice guy until I made the decision to cancel my personal training deal the very next day.

Don't be knocked by this guy's smooth talking. First of all, when I asked for a couple days to think about the offer, he started pressuring me. The good thing is that even though I signed the contract, I had three days to cancel the contract without charge. After some thinking, I personally went in the fitness center to cancel. He tried to talk me out of it, saying the rates would go up next month and that he could freeze my account at any time, but when I still told him no, he went on to insult me. He made false accusations saying that my friends led me up to cancelling and what's worse is that he said three months from now I'm going to wish I didn't cancel because I'm going to weigh the same. I mean, this guy thinks he is God, he thinks people really need him like that.

Every other employee I've ran into has been nice, this guy is, too, but reject him and his offers and be ready to be insulted and talked down to.

My advice is that if somebody comes to you offering a deal and they keep telling you the offer is only for that particular day, it's a scam. This guy is a scammer.

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Frogger
Warren, US
Sep 03, 2009 2:57 pm EDT

I aslo was pressured into a personal training member ship and now am stuck for a year. The only way they say I can cancell is by paying a lump sum of money, which I think is BS. I want to ONLY have membership. But it seems they pressure you into signing up, and at a few of the clubs I workout in the staff has been no help when I havea question about a machine, unless I work out at my "home club, " which is far from my home now. I am NOT impressed with LA Fitneess and have let all my friends know through emails, test messages, linked in, myspace and any groups I belong to.

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heidi
Manhattan Beach, US
Mar 13, 2009 4:40 pm EDT

The management is absolutely the bottom of the barrel and not properly trained! I have had several terrible situations with the management here that have lead to screaming matches.

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LA Fitness International poor customer service and management

I have a personal training membership... yes, I know now. The first six months on the one year contract went well. As I watched management and personal trainers come and go. Within the first six months I had (5) five different trainers because LA Fitness has a high turnover rate. Lack of management and customer service in trying to keep the customer happy and give you what you paid for. The last three months I have been charged for personal training but have been unable to get anyone to book time with. After three months of calling and coming into the gym weekly hunting for the trainer I was working with... whom "was just here" or "he went to get dinner and will be back in a minute" I chose to cancel my (1) one year personal training contract. Mind you that I had already used 6 months and paid for 3 which I had not been trained for. The manager tried to get me too just train with someone else. I explained that after three months and getting my chain jerked around I had a bad taste in my mouth and just wanted out of the contract. He then started in with the insults, "You do not care enough about my body to want to improve it" and "if you get out of the contract you owe 50% of what is left of the contract do you have that kind of money to throw away?"...

I am not the brightest color in the box (but with a grin I do my homework well). I figure with (3) months left on my contract at (3) times per month that would be (9) times $25.00 per each session or $225.00 /2 = $112.50. I owe LA Fitness $112.50.
Cool, mister manager (Mat Miles), now I would like you to remeburse me for the past (3) months that you took money from me and did not provide me with a service... That would be $225.00 dollars. Funny how now me throwing away money does not seem to ring true cause now your paying me.
He jumped up from behind his desk walked away and called his boss to try to figure out what to do. He came back and told me I would have to return (when another guy was there) for them to do a buy out of my contract.
The gym is nice, most of the customers there are nice, a few of the trainers are great... the management and the rest of them need to get back in touch with a little customer service because with the times the way they are... they will be lucky to get new people to train. I will never use personal trainers again from this place and might even wear a t-shirt to work out in explaining why I feel this way.
Wake up and work on your CUSTOMER SERVICE SKILLS... we are the ones paying your bills. Once you have scammed the community all you can do is shut down and move on... so get right and stay or get ready to move.

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Update by Alan
Nov 25, 2008 8:28 am EST

Well they got me, LA Fitness does not pay you for unused sessions (credits) - use them or lose them is what I was told. will never use a personal trainer or look at LA Fitness in the same light. Once they have you sign on the dotted line out the door goes the customer service and here comes the scams and insults. best of luck to anyone that falls in to this trap. i wish there was some way of changing the policies of LA Fitness.

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Lyn J
, US
Aug 29, 2010 5:22 pm EDT

I joined the South Windsor LA Fitness with great optimism a few months back. As one might expect, when you first join a gym you are overly excited at the prospect of getting in shape/healthy, and tend to overlook some of the finer points. Well, here I am more than six months later, cursing myself for not being more observant when I first enrolled. While I have lost 12 pounds, I credit it to having the best Exercise Companion to help motivate me.

At this point, I am 100% certain they are going to mysteriously shut their doors one day and walk away with my deposit money. Here is what I have observed:

-> Most of the equipment is broken or in disrepair. For example, the padding on most machines is torn or worn through, making it very uncomfortable during certain exercises. Additionally, the pins used to select the weight on a number of machines are missing, so you can only do 20 pounds (the minimum weight).

-> Look at the ceiling in the atrium/lobby area. There is excessive water damage with apparent mold/fungus. I worry that people are mistakenly thinking their wheezes are from a heavy workout – when it could be from breathing toxic air.

-> The temperature in the Cardio area is exceptionally hot. As an experiment, I brought a thermometer and recorded an amazing 87 degrees. They have one fan to cool the area and it is completely encased in dust.

-> They removed most of the paper towel dispensers and alcohol solution. At one point these were conveniently located throughout the facility. Now, you would be lucky to find a towel to even clean your machine after use.

-> The music is exceptionally loud. Sometimes, it is so loud that I can’t even hear the person on the treadmill next to me.

Overall, this place just seems to be going downhill quick. It is not clear whether management is really interested in maintaining the facility. They really need to wake up and take care of their current members.

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Lucky2009
Webster, US
Feb 21, 2010 8:47 am EST

Just try and cancel your membership. They will fight you tooth and nail. AND call your house day and night too. After cancelling 3 months ago, they still call us 5 to 6 times per day on the phone and BUG you. Just cancel my membership and leave me alone!

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10:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LA Fitness International overcharged

We 'pre-joined' la fitness boca raton on may 2008 and the gym was scheduled to be opened later on october/november. the sales person oscar told us we will get a 'pre membership' deal, and that there won't be never a lower monthly price we are getting now signing up in advance. sounded good and fear and we trusted what he said.

Well now in november I sent 3 people to sign up to the gym. la fitness is now offering even lower monthly fees so what la fitness and oscar told me on may was a lie. I called oscar and the only he could say was that they can upgrade the fees but not donwgrade and he is sorry my 'pre-deal' was higher. I told him he lied and it's not good business practice. he just said cancel your membership if you want, but it is what it is. the money is not gonna kill me, but the the disrespect I received from him was unacceptable so we will cancel our memberships and also switch the other people to another gym in the area.

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Beatrice
, US
Jun 29, 2009 5:29 pm EDT

My husband and I joined LA Fitness and then we got him the Body of Change membership, which is their personal trainer thing. Well, he was given a new trainer every time and then, the last trainer of his got fired and no one ever called anc scheduled sessions for him.

Meanwhile they continued taking out $100 a month for the membership and the service they were not delivering. We even called and complained about the service, The customer service person said they will handle it and scheduled a session for us. When we showed up, nobody knew we were coming and there was no one to do the training session.

At the end they made us pay a $500 cancellation fee for over 6 months of undelivered service.

They are criminal and deliver none of what they promise. Please let everyone know - DO NOT USE THEIR SERVICES, THEY WILL RIP YOU OFF !

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myname_02
Boca Raton, US
Nov 18, 2009 12:37 pm EST

I had signed up for a years worth of personal training at the Boca Raton LA Fitness facility. Tony, one of the managers at the gym had made an appointment for me with one of his trainers for a Friday evening two weeks in advance. The week I was supposed to train the trainer called me and said he had switched my appoint because he has a client who likes to train during that time and that he moved me to Tuesday of the following week. All of that was done without ever consulting me first. When asked to speak with Tony I was told he was not available so I called back later that day and asked to speak with Tony again, of course he was still not available. I left a message which, surprise, was never returned.

I have been going to gyms since I was 13 and needed a trainer to help me while I recovered from a sports injury. I used to be a personal trainer myself and I know what professional training takes. I had one trainer at the LA Fitness in Boca Raton who decided to have a conversation with someone he knew from a previous job across the tricep pushdown cables while I was in the middle of my set. He was not paying attention to my form making sure that I was doing the exercise correctly to prevent injury and to optimize my results. That gym does not have one personal trainer with the knowledge, experience, or professional attitude to call themselves trainers.

LA Fitness is the most unprofessional fitness club in the history of the health club industry.

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LA Fitness International contacts

Phone numbers

+1 (949) 255-7330 +1 (949) 255-7200 More phone numbers

Website

lafitness.com

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