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1.3 1597 Reviews

KIA Motors Complaints Summary

107 Resolved
1484 Unresolved
Our verdict: If considering services from KIA Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KIA Motors reviews & complaints 1597

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9:03 pm EDT
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KIA Motors inattention

Dear Sir/Madam
I am writing to you to complain about a serious problem in Atlaskhodro Tehran, (disorder and inattention to customer).I have purchased a sorento EX3300 cc, model 2008, vin no: KNEJC525885822935 for my wife about 50 days ago.I changed Oxygen sensors (they completely stopped working) in agency no.642 Shiraz on 29 may 2011 but Atlas khodro did not accept guaranty and charged me money because having problem with that agency.The agency manager payed half of the money to respecting me and I payed the rest. I made a call to Atlas khodro On 25 June 2011 and explained that to one of their staff in C.R.M ward (Mrs, Saboohi) and in addition requested her the car's gauranty card and guide book and wanted her to solve lake of new engine number with car's sale-deed.She told me that the problems would be fixed but in fact nothing has happened.I telepaoned many times but she was not at her office, I left her massages but she did not reply.I telephoned there and spoke with Mr, Modarresi the manager of Atlaskhodro on 6 July 2011 and explained the situation to him but he did not pay any attention to my matter and refer me to Mrs, Saboohi but she was not at her office again.5 days have now passed and I have not received any communication from your agency in Iran at all.
In addition my car needs to mend and change knock sensor, left and catolisor converter bank 2 that I visited agency no.643 on 29 June to fix that but they have not spare.12 days have passed but the spares have not arrived from Tehran yet.I called this morning to Shiraz agency and they told me that the spares would arrive from Tehran 10 days later.This situation is causing many problems for me during this very hot weather.It is affecting my work and my life.Naturally I am very concerned about this.
I would be very grateful if you would attend to my matters as soon as possible.Thank you for your co-operating in advance.
I look forward to your reply.

Yours faithfully
Shahram

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9:55 pm EDT
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KIA Motors sorrento breaks down

We love our two Kias. I have an 2007 (bought new )Amanti and my wife has a 2008 9bought new ) Sorrento .
Until just a few days ago we loved the Kia dealership and the service center where we bought both cars.
Well last week my wife took her Sorrento in for its 30, 000 mile going over and it cost us about $350. for this service. Her car ran great the day we brought it in for service. Well after picking up her car we drove down the road about two miles and had dinner. THEN IT HAPPENED ! We were on the highway heading home and had driven about ten miles and then a horrible grinding noise camee from the back of her car and so we quickly ooked for and found a rest area to pull into and THANK GOD it was still day light. Anyway we did call the Kia assitance # and they sent up a loaner car and had our car returned to their service center . HERE IS THE COMPLAINT if the service center check over the whole car and according to our bill they did WHY DID IT BREAK DOWN ? What if it would have been later at night in the dark ? Yes I am upset. Kia has fixed the car and they say it was a bearing from the diffedrential that broke. I no longer have faith in the repair people at Kia Motors East in Louisville Ky and my next car maybe either a Ford or a Hyundai but the Kia is out.

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glenh2nd
Los Banos, US
Jun 28, 2011 10:11 pm EDT
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Was part of the service changing the rear differential fluid? It sounds very fishy to me that it would break down right after you had your 30K done. Usually when a bearing is going out you will start to hear a grinding noise for many miles before you actually need it replaced. For it to go out very suddenly points to maybe they drained your differential and never refilled it? In the dealerships defense the bearings are internal and would never be physically inspected. Bearing wear would be something that would be caught by test driving a vehicle and feeling or hearing it. I would look at your repair order and see if gear oil was billed on it.

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8:50 pm EDT
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KIA Motors [protected]@hotmail.com

I have message on my phone sayaing that i won someting. I wouldlike yo know what to do.

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carlo twotown
, PH
Jun 15, 2012 5:31 pm EDT

i received one message kia motors company, that i won something, it is like this congratulations!your cell number has won $497, 000, 00&a 2012 kia rio car in kia motors. if this is true please contact me at warriors_carlo@yahoo.com or call +[protected]

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Ronaqld
, FJ
May 21, 2012 3:08 am EDT

hi there, i received one message kia motors company, that i won something, it is like this congratulations!your cell number has won $497, 000, 00&a 2012 kia rio car in kia motors. if this is true please contact me at armaanprasad@ymail.com or 9276405

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salesh sandip lal
, FJ
May 16, 2012 7:02 am EDT

dear sir, this is salesh sandip lal i had receive a phone text on 05/09 from kia motors mobile promotion that i won 497.000.00 &a kia rio 2012 model car in kia motors mobile promotion so please sir may i koow if it true please reply back. salesh sandip lal from .fiji island

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Sashi Chand
, FJ
May 11, 2012 12:26 pm EDT

Dear sir | madam
I am Sashi Chand from fiji received a message from your company kia motors that i have won 497000.00pounds and a kia rio car 2012 model.If i have turthly won these then pliz send it to me and my mail box address is p.o.box 321 Pacific Habour and i hope so that this is not a joke.

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Maciu Veiseyaki
, FJ
May 11, 2012 10:02 am EDT

Hi! i am Maciu from fiji, i have received a text message from your company that i won a kia rio motor and some amount of money 597, 000. this my number 9260206 pliz send me a message m_railala@yahoo.com is my email address and i hope it is not a joke...
vinaka.

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Virisila Nayanu
, FJ
Apr 27, 2012 9:13 am EDT

Hi! i am Virisila Nayanu from fiji, ihave receiveda text messagefrom your company that i have won a kia rio motor also with some cash and i would like to if i have truthly won these then pliz send me a message(nayanuvirisila@yahoo.com) is my email address and i hopeit is not a joke., ...thank u.

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Eduate steal singh
, FJ
Nov 20, 2011 7:30 pm EST

Dear sir
i am eduate steal singh from fiji [lautoka banaras] received a text message from your company .thanks this is my phone number 9448345.but don't fool the people.MAY GOD BLESSED YOUR COMPANY.

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shabina rushana nisha
, FJ
Nov 17, 2011 7:43 am EST

Dear sir | madam
I am shabina rushana nisha from fiji received a message from your company kia motors that i have won 497000.00 and a kia rio car if i have turthly won these then pliz send it to me and my mail box address is p.o.box 4192 samabula and i hope so that this is not a joke.

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parveen kumar sen
, FJ
Sep 19, 2011 9:21 am EDT

i think some one is just joking

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smathar
, FJ
Jul 28, 2011 11:25 pm EDT

Dear Sir
This is Smathar I had received a phone text on 29 July from KIA MOTORS MOBILE PROMOTION that I have won 497 Pound and a KIA RIO 2011 model car in KIA MOTOR MOBILE PROMTION. I have been reading other peoples comment I really do feel sorry for you, that you have been fooling yourself rather than others. So please sir just stop wasting our time ...

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4:25 pm EDT
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KIA Motors ripp off

I am writing to you because I have been ripped off by Kia Motors (Reliable International Automotive) Salalah - Sultanate of Oman. I bought a Brand New Kia Soul 2011 in April which I regret that I have done such a mistake due to the problems I am facing with your product and dealer in Salalah. Please see below the main three problems I faced that needs from you an action and clarification.
First: After receiving the vehicle I realized that whenever am hitting the brakes a strange sound comes from the left side which should not happen in a brand new car, checked with kia motors Salalah (Reliable International Automotive) while reporting the vehicle for service (1000 KM – approx in April end or beginning May ) informed them about that strange sound, the service Engineer in charge(Rajeswaran) himself was dealing with me and said he will check that meantime, he was offering me car polishing that I have said am not interested but he kept pushing me to do it till I agreed, then I was appointed to receive back the vehicle next day, first thing I have asked is the sound coming from the brake is done? The gentleman at the reception said that he is not sure because what is mentioned is only the 1000 KM service! What an answer! I asked him to call his superior Mr. Rajeswaran – he came and I asked him “Did you check the brakes?” he said “I will check” apparently what happened is” they forgot to check the brake because he was more focus on the 25 OMR which is the cost of the car polish, then he asked me to drive the car as a trial to check that sound, afterwards he surprised me with a shocking, disappointing, careless and unprofessional answer saying “No Sir, We have checked the brakes, it is fine! That sound is normal! I can take you now to try any other Kia Brand New and you will find the same, we can check again while reporting the vehicle for the service while reaching 5000 KM” I asked him “is it safe to drive the vehicle while there is such a sound coming from the brakes? He said “yes, of course you can no worries that sound is normal! As if I have never drove a brand new car so, am wondering is that what you call service. Is it the kind of service that you provide to your customers?
Second: Low quality of tiers provided as I one day I found my rear right tire is completely flat, went to get the spare tire which was the first time for me to check and again was shocked when I found it a totally different one that I have and was not tubeless.
Third: Disgrace, Awful cheap Quality, Unsafe & Rip off I have experience all of these with your company and vehicle. Two days ago was driving and the end up with a road that has a defects (under maintenance) so, I decided to turn back from the way I came was almost driving with ZERO SPEED DUE TO THE ROAD DEFFECTS THERE WAS NO LIGHTS AS WELL HOWEVER, WHILE TRUNING FOUND THE VEHICLE HIT BY AN OBJECT I STOPPED, SWITCHED OFF THE ENGINE AND WENT DOWN TO CHECK WHAT HAPPENED, DICOVERED THAT I HIT A PLATFORM (FROM THE RIGHT SIDE OF THE VEHICLE) THE BUMPER FORM THAT SIDE WAS SLIGHTLY BENDED BUT WAS SURPRISED BY SEEING AN OIL LEACKAGE HOWEVER, CALLED A CAR TO PULL ME VEHICLE AS IT WAS NOT ABLE TO MOVE. MY QUESTION IS “WHAT QUALITY IS THAT YOU HAVE?” IN THE POLCE REPORT (SEE ATTACHED) SAYS THAT IT IS “A MINOR ACCIDENT” I CAN ASSURE YOU IF I WAS DRIVING A BYCYCLE NOT EVEN A MOTOR BIKE WILL HAVE NO HARM TO IT BUT THE MOST SHOCKING PART IS WHEN I GOT THE DAMAGE REPORT (SEE ATTACHED) FROM THE DEALER Kia Motors (Reliable International Automotive) THAT STATES A PLENTY OF DAMAGES THAT IS UNBELIEVABLE TO BE CAUSED FROM SUCH A MINOR ACCIEDNT, WHICH MAKES ME ASK “WHAT SAFETY STANDARS DO YOU HAVE? WHAT ARE MY CHANCES TO LIVE IF THAT WAS A REAL CAR ACCEDENT? I WOULD HAVE BEEN DEAD? AND AS ALL OF THAT WAS NOT ENOUGH TO MAKE MY LIFE HAPPIER YOUR COMPANY SHOWS IN THE ATTACHED DAMAGED REPORT THAT THE TOTAL COST IS OMR 6808.600, YOU ARE RIPPING ME OFF, HOW CAN YOU CHARGE ME WITH THAT AMOUNT IF THE VEHICLE PRICE IS OMR 5850.
THINK I HAVE SAID ENOUGH AND YOU HAVE TO GET BACK TO ME WITH A CONVENIENT ACTION AND ANSWERS TO MY QUESTIONS? BEACAUSE I ASSURE YOU I WILL SUIT YOU FOR ALL OF THESE DAMAGES BEEN CAUSED TO ME BY YOUR COMPANY WHETHER FROM THE SERVICE OR THE PRODUCT
AWAITING YOUR SOONEST REPLY
UNFORTUNATELY, AM NOT ABLE TO UPLOAD THE ATTACHEMENT IT IS A PDF FILE CAN YOU ADVISE WHAT TO DO?
MARIO DI PIETRO

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3:48 pm EDT
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KIA Motors tires

On march 15 the side wall of my tire 2110 soul went out om june 15 side wall on the tire went out I had to replace both tires the first tire cost me 102.50 and second tire cost me 102.50 I went to the service department told me I would have to replaced them I think you sold me bad tires you replace all tires at you cost I should not have to pay for them

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1:20 pm EDT
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KIA Motors lousy service

I owned a KIA Spektra car.I replaced my car’s timing belt when my car mileage was 55561km at KIA authorized service outlet, Hong Wan Auto Sdn. Bhd (Teluk Intan). I then had to go back to the service centre for three more times within the 1st month due to problems such as slow pick up and jerky movement. These visitations were not recorded in my service book and they did not even have the courtesy to inform me what was wrong. Perhaps they think the car language was too complicated to a girl like me.
Not long after that I was transferred to Ipoh and I was only too happy to bring my car for service at another KIA service centre.
Recently, my car halted suddenly in a busy road in Gopeng. My car was towed to a nearby workshop in Ipoh. I was informed that my car sudden collapse was due to my timing belt which snapped into two. My mileage at that time was about 81000km. It was just 13 months and less than 30000km since I replaced the timing belt.
I was obviously unhappy as I thought that a timing belt was supposed to last for 60000km or 3 years whichever come first.
When I brought this matter to the Kia service Teluk Intan on 18th April, I was appalled at their level of professionalism. Not only did they not take my problem seriously, the staff actually LAUGHED at my case and said that they can’t do anything with my car problem.
I later received a call from Mr Bala from KIA Service Centre said that I could get my car to the nearest KIA service in Ipoh (which I’m OK with) for further assessment. He then changed his mind and called me to get my car towed to Teluk Intan. I don’t understand the complexity of this problem. When I first bought my car, I was told I can have my car serviced at any KIA service outlets confidently, but when this problem aroused, I have to bring my car back to the exact outlet that replaces the timing belt. Isn’t this time consuming and expensive for me? Does this means that not all KIA outlets have the same trained and skilled mechanic to access a car’s problem when it gives away? If I was transferred to Johor and my car gave way in that state, does this mean I have to get my car towed all the way back to Teluk Intan for the so- call ‘proper’ assessment. If I knew this, I would not in a million years buy a KIA car.
I was also informed that the warranty for a timing belt is 6 months or 10000km. We are all advised to replace our car timing belt at an interval of 60000km or 3 years, whichever come first. A part of top quality should give a warranty of at least half its life time.
I later summitted my complaint via email to the KIA Malaysia website. They called me up and informed me to bring my car to the nearest Kia centre in Menglembu to have a proper assessment. I sent my car on the 21th of April. I then received call from them informing what I already knew that my car’s timing belt snapped into two. They are looking into this matter and will get back to me on who should bear the cost of repairing. I have not heard from them until two weeks later Mr. Saidi, representative from the KIA headquarters called to ask me whether I was contacted by KIA Menglembu representative about my car problem. Wouldn’t he be in a better position to know the progress of my case? Do I need to monitor KIA Menglembu’s customer service’s job on his behalf? I am a medical doctor and have a time-demanding job and it is stressing me out getting around Ipoh without my car. I demanded an explanation from him as soon as possible. He stated that my problem was not that easy to solve as I had brought my car to other mechanic first and there might be a chance of foul play. He said that I should have brought my car to the nearest KIA outlet. I asked him if he has medical illness and is receiving treatment in KL and during his visit to another state like Kelantan and if he had an heart attack, does this mean he has to travel all the way back to KL or he will go to the nearest hospital for immediate treatment? He did not answer my question and made a very serious accusation against me. He said that by bringing my car to another workshop, there is a possibility that the car mechanic or I could have cut the timing belt on purpose. How stupid is that? In this CSI age, didn’t he know a purposely cut belt would have a smooth edge on the belt whereas mine has rough and uneven edges? I do not think they actually assessed the problem at all! They just want to shove their responsibilities elsewhere and save the trouble of replacing the timing belt at their own cost.
I later demanded a written report from KIA Menglembu on whether they think it’s a foul play. I also dared them to report this to the police if they think I’m that pathetic enough to cut my own timing belt on a busy road in Gopeng .En. Saidi informed me that they can’t do anything as I did not bring my car back to Hong Wan Auto Sdn Berhad (Teluk Intan) after the first 10000km since my timing belt replacement as this is essential for them to check if the timing belt requires any tightening. When my timing belt was replaced, they did not volunteered this information to me and I am sure not many KIA car owners know this. I did brought my car to KIA service outlet in Kulim for service after 10, 000 km since replacing my timing belt. Shouldn’t the mechanic check the history of my car service that was clearly recorded in the service book and checked the condition of the timing belt? This could only mean not all KIA service outlets have trained and skilled mechanics that adheres to the procedure of proper service. I demanded an official report on my case and my request was denied as they trying clearly trying to cover up their sloppy service and incompetency.
I’m really frustrated with NAZA KIA customer service. I felt compelled to advice all KIA car owners to bear in mind that once you service your car in a particular KIA service outlet, you have to commit to that outlet forever. You are also advice to drive within the perimeter of the service outlet. You have to replace your timing belt every 6 month or 10000km as that is what the warranty covers or your other option is to bring it to the same outlet every 10000km to have the belt tighten. If your car gave way during weekends, midnight or public holiday, please wait to have it dealt with on the weekdays during working hour and do not even think about sending it to the nearest workshop or else you shall be suspected of foul play.
All those out there looking to buy a new car, don’t waste your time and money with KIA NAZA cars. Look elsewhere for a car brand that has a renowned reputation with excellent after sales customer and technical service. What good is a car if the service is lousy?
Regretted owning a KIA car.

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rosnan ahmad
, US
Jul 20, 2019 5:35 am EDT

I thought of trading my Peugeot 5008 with Kia Carnival. But now not in million years.
Nasim service center at Maxwell road Ipoh did excellent after sales servicefor my 5008. Previously with my 206 almost give up with Chin autoservice at Jelapang however Nasim service center brought great confidence that I even purchase another peugeot. i.e my 5008.
My compliment to the manager En Shukor

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3:00 pm EDT
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KIA Motors bad service, bad attitude

Dear KIA CEO

I would like to bring the following to your attention
I bought a Kia Cerato Hatch 2 litre Auto from Kia Paarden Eiland.
The sales were great, but now I have a few problems that needs to be sorted out and the dealership has no interest whatsoever in providing me with decent service.
They dont respond, they dont come back to me, they just dont care.
I have to do everything and nag and moan to get something done.
I have never experienced such a bad attitude towards a customer in my life. They are basically saying "sorry sir, it is your problem now"
Are these the type of people you want to sell your product?
Doesnt matter how good the car is, with that type of service I would rather walk.
VERY VERY dissapointed.
I would never recommend KIA Paarden Eiland to any other person.

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KIA Motors kia cheated me!

I bought 2011 Sportage 2.0 Diesel on March for 42.500€ . And I realized that my car has 136 HP whereas the other Sportages which have 184 HP have been sold for the same price since May! I paid the same price for the same model car but my car's motor has lower power! I trusted Kia trademark and I bought my first Kia car. Please tell me, was it a big mistake to buy a Kia car? If you upgrade the motor next year I could understand this. But you sell the same model (2011) car with different motors! Its incredible! I had contacted to you last week so Kia Turkey distributor (Celik Motor) called me yesterday and they told me that "Kia is responsible for motor upgrade not us and we wont change your car".

It seems they are right, I mean Kia Motors is responsible for ripping of me! But Kia rejects to change my car!

I opened a suitcace last week to both Celik Motor and Tek-Kar. Dont not buy a Kia car! Never!

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Guven K.
, TR
May 26, 2016 1:13 pm EDT
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I bought a brand new kia ceed in 2015 in Turkey and it has problems with dashboard such as any thing touch it leaves marks on which remain there forever. Unfortunately Çelik Motors from Turkey doesn't accept it as a faulty material and does nothing except giving nonsense explanations.

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KIA Motors lack of repairs

I am the second owner of a 2004 Kia Optima that I purchased on 2/4/06. I had a 5 year or 60, 000 mile warranty. My engine started to make a rattling noise when I started it up cold so I took it into a Kia dealership on 10/30/06 with 18, 979 miles on it. They replaced lifters in my engine, which I have been told is not a good practice with such low mileage. On 11/20/06 my car started to make the same noise, so I took it back to a Kia dealership. At that time I had to leave it overnight and then when I returned they told me that I needed an oil change, which I paid for. They also said that I needed to get oil changes more frequently and then the noise would eventually go away. So after that I did get oil changes more frequently then normal. I then took my car into another Kia dealership for an oil change, and I asked them to listen to my engine noise again. They claimed that they couldn’t hear it or duplicate it but that I should continue to get more frequent oil changes. I then continued to get regular oil changes but didn’t have any other problem with my car aside for the engine noise that I was told would go away with enough oil changes. I recently took it in for an oil change to a non Kia dealer and was notified by them that my engine noise was because of collapsed lifters at the very least. I then took it into a Kia dealership where they notified me just from listening to it that I indeed had upper and lower engine noise and that I would need a new engine. My car is now not under warranty but they claim that the three times that I took it in for the same problem was not enough. I have gone through the Kia chains of command and been denied.

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12:03 pm EDT

KIA Motors scam

THE LOTTERY DEPARTMENT
Kia Motors UK. Limited
PO Box 464,
Stockport,
SK3 0WU,
United Kingdom.

Dear Winner,

This is to inform you that you have been selected for a cash prize of
£450, 000.00 (four hundred and fifty thousand Great British Pounds) and
a brand new KIA Optima Car from International programs held on the 3rd
of March, 20067 in London, UK.

Description of prize vehicle;

Year: 2006
Model: EX V6
Color (exterior/interior): Metallic / Diamond Silver Leather Seats
Mileage: 5
Transmission: Automatic 6 Speed
Options: Cold weather package, premium package, fold down rear seats
w/ski bag, am fm stereo with single in dash compact disc player.

The selection process was carried out through random selection in our
computerized email selection system(s) from a database of over 250, 000
email addresses drawn from all the continents of the world which you was
selected.

The KIA MOTORS Lottery is approved by the British Gaming Board and also
Licensed by the The International Association of Gaming Regulators
(IAGR). This promotional lottery is the 3rd of its kind and we intend to
sensitize the public.

To begin the processing of your prize you are to contact our claims
department for more infomation as regards procedures to claim your prize.
============================================================ ====

THE LOTTERY DEPARTMENT
Kia Motors UK. Limited
PO Box 464,
Stockport,
SK3 0WU,
United Kingdom
Mr Smith Hitcher BY EMAIL
Email: [protected]@yahoo.co.uk
Phone: +[protected]

============================================================ ====

Contact him by please providing him with your secret pin code x6hryz07
and your Reference Number KIA :[protected]/77.You are also advised to
provide him with the under listed informations as soon as possible:

1.Name in full.
2.Address.
3.Nationality.
4.Age.
5.Sex
6.Occupation.
7.Phone/Fax.
8.Present Country.
9.Short comment on our products. [optional].
10.Fax [optional].
11.Email address.

============================================================ ======

Please you are to provide him with the above listed details as soon as
possible so he can begin with the processing of your prize winnings.

Congratulations again from all our staff and thank you for being part
of our promotional program.

Mrs. Veronica Blunt
THE DIRECTOR PROMOTIONS
KIA MOTORS LOTTERY DEPARTMENT
UNITED KINGDOM

NOTE: ALL CORRESPONDENCE SHOULD BE SENT TO YOUR AGENT.

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KIA Motors rust on new car

I purchased a brand new kia sportage with rust. I noticed within 2 hours of taking vehicle. Dealer has refused to give me new vehicle. After 3 weeks they said they would take car back and I would have to pay the difference in depreciation. There have been more issues but this is the major one. Kia canada said I have to deal with this dealer they are not responsible after car is sold to them. They dont stand behind there cars. Can you blame them, rust on a new car. What does that say about the quality of there cars.

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Update by EMT1059
May 13, 2011 8:52 am EDT

Rust was on the Roof . Several pits with rust. Vehicle also had lot of other scratches . I was told by Sales Manager that I couldn't get to Picky. I bought a new Car and want one In new Condition . Kia Should make this right but they dont seem to care.

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KimPK
, US
Aug 05, 2011 1:55 am EDT

I have a 2010 Kia Forte bought off the floor. I noticed the other day that it has rust specks over then entire car. I also noticed that it is scratched on all of the door handles. In my almost 30 years of driving, I have never had a car that get scratches from fingernails when opening the door(and I do not have long nails - nor does my 6 year old who is the only person to open the rear doors). I will never buy a kia again- they are junk.

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KIA Motors temp tag

04/05/2011
My name is jessenia acosta:
I purchased a kia soul like a month ago, my driver window broke down 2 weeks ago, the car statement I received almost on my due date to make my payment, the $3000.00 I gave down payment not reflected on that statement and on top all of this unconveniencies the situation below:
Today I went to the above location to acquiered a temporary tag. The receptionist wish was a very nice lady conducted me to this saleman dont know his name. He took me to his office then he told that sense my tag was already issued by that state that he couldn't provided me with a temp tag. Then I asked what if I get a ticket he said dont worry about it that they would take care of it. Telling me to do somthing wrong, that is like buying your car whitout insurance, you guys dont allow that right?. I got really mad cause of course I do not want a ticket or point on my licence. Then he told that if I didnt like it I can leave my car there until the tag arrives. Im a single mom with two kids. My mom is sick with cancer almost terminal and I need my car. Then there were kicking me out of the dealership cause I was making a show. I told them to call the cops to see what resolution we can find. They wouldnt, no customer service what so ever I like I was treated like a dog. Then another guy came and took me to his office and he said what is so hard about driving with your tag like that expired of course. Just dont drive like you want a ticket those were his words. Instead of them treating like a customer a was treated like a dog. And I will see if I can get lawyer consultation. Cause nobody informe about the tag situation, and they were telling me to do something illegal. I didnt hear. "miss acosta we apologized for the inconvenience that this might cause to you, we understant your situation but unfortunally we cant provided you with a temp tag cause where the situation might be.. No that didnt happen." of course I blew off, I did curse out like anybody would of done it my situation.

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AgentComet
Warner Robins, US
Apr 11, 2011 3:18 pm EDT

Please use lower-case letters when typing. All CAPS is very rude; it's though you are shouting. I know you are mad but most people will skip over your complaint if written this way.

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KIA Motors mechanical problems / faulty product

Since buying car it has been back on numerous occasions, last time it was due to the drive shaft seizing in the hub which also broke the clutch plate (which I was asked to pay for?) all the work was completed and the warranty company paid the majority I was told to pay for the new nut seal, clip and sensor, I have had the vehicle back for 2 months and now the clutch is slipping badly and at times it will not drive. Also the front wheel bearing seems noisy? This will be the 5th time it has been back in the 6 months I have had it.

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KIA Motors unfair and deceptive trade practices

My wife and I purchased a 2009 Kia Borrego from the Paramount Kia of Asheville North Carolina dealership for $35, 782.00 on October 16, 2009. We returned to the dealership on Friday, December 4, 2009 to sell the vehicle back (due to our dissatisfaction with it) and we were given a ballpark figure of $21, 000 as its value and were told that the used car sales manager would have to approve any re-purchase of the vehicle and also approve the amount.

We made several attempts to contact the used car sales manager (Dean Blanton) over the course of approximately a week and were not given the simple courtesy of a call back for approximately a week. We have since been informed that the vehicle will not be re-purchased by this dealership at any price. We had specifically asked the salesperson (Tonia Burleson) during the purchase process if this vehicle would retain its value well and we were both told by her that it would.

The vehicle at present has approximately 2300 miles on the odometer and the vehicle has no damage or defects whatsoever (other than those which may be inherent to the Kia manufacturing process itself.) When I remarked about the vehicle apparently not seeming to hold its value very well the only response I got from Ms. Burleson in the way of explanation was simply it’s not my fault”.

I’m not only troubled by the seeming lack of quality and thence value on the part of this almost brand new vehicle but also by the apathy and discourtesy shown by this member of the sales staff. We also asked during the sales process if the vehicle was front wheel drive and we were told that it was. We have since discovered that it’s not. We would never have purchased the vehicle had we been truthfully informed that it was not front wheel drive. We also were due a balance on our trade in and we were not told that our check would not be available until the following week until after we had signed the sales contract. The person who had to sign the check had somehow conveniently just left the dealership.

We have since found the vehicle to be woefully underpowered and that it has an overwhelmingly cheap and exceedingly light feel to it and lacks traction and stability under any and all driving conditions. In summary, we are both completely dissatisfied with the sales experience, the vehicle, the dealership, and Kia Corporation as a whole. Based on my experience in the legal field I feel that these actions on the part of the dealership and Kia Corporation constitute unfair and deceptive trade practices and are just downright bad business as well as some of the worst treatment by a car dealer we have experienced in the last 20 plus years.

We both felt as though we were told whatever would serve to get us signed off on the sales contract and out the door with the vehicle. We would respectfully request a meeting with the general manager of the dealership to attempt to resolve this matter before resorting to arbitration or legal action to seek an appropriate remedy. If we could simply sell the vehicle at a reasonable portion of its original price after normal depreciation we could possibly walk away from this situation with some semblance of fairness. I wish we had done our homework and discovered beforehand the numerous complaints and lawsuits against Kia of America and their product line. Had we done so we would never have purchased the vehicle.

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Uketa
, US
Apr 06, 2016 5:59 pm EDT
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I have experienced the same unfair and deceptive trade practices-as well as a fraudulent contract...and undoubtedly the worst treatment by a car dealership too! I am seeking legal counsel...This dealership was located in Joliet, IL

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Roger G. and Kathleen E. Taylor
Waynesville, US
Dec 31, 2009 8:40 pm EST

My wife and I purchased a 2009 Kia Borrego from the Paramount Kia of Asheville North Carolina dealership for $35, 782.00 on October 16, 2009. We returned to the dealership on Friday, December 4, 2009 to sell the vehicle back (due to our dissatisfaction with it) and we were given a ballpark figure of $21, 000 as its value and were told that the used car sales manager would have to approve any re-purchase of the vehicle and also approve the amount.
We made several attempts to contact the used car sales manager (Dean Blanton) over the course of approximately a week and were not given the simple courtesy of a call back for approximately a week. We have since been informed that the vehicle will not be re-purchased by this dealership at any price. We had specifically asked the salesperson (Tonia Burleson) during the purchase process if this vehicle would retain its value well and we were both told by her that it would.
The vehicle at present has approximately 2300 miles on the odometer and the vehicle has no damage or defects whatsoever (other than those which may be inherent to the Kia manufacturing process itself.) When I remarked about the vehicle apparently not seeming to hold its value very well the only response I got from Ms. Burleson in the way of explanation was simply "it's not my fault". I'm not only troubled by the seeming lack of quality and thence value on the part of this almost brand new vehicle but also by the apathy and discourtesy shown by this member of the sales staff.
We also asked during the sales process if the vehicle was front wheel drive and we were told that it was. We have since discovered that it’s not. We would never have purchased the vehicle had we been truthfully informed that it was not front wheel drive. We also were due a balance on our trade in and we were not told that our check would not be available until the following week until after we had signed the sales contract. The person who had to sign the check had somehow “conveniently” just left the dealership.
We have since found the vehicle to be woefully underpowered and that it has an overwhelmingly “cheap” and exceedingly light feel to it and lacks traction and stability under any and all driving conditions. In summary, we are both completely dissatisfied with the sales experience, the vehicle, the dealership, and Kia Corporation as a whole. Based on my experience in the legal field I feel that these actions on the part of the dealership and Kia Corporation constitute unfair and deceptive trade practices and are just downright bad business as well as some of the worst treatment by a car dealer we have experienced in the last 20 plus years. We both felt as though we were told whatever would serve to get us signed off on the sales contract and out the door with the vehicle.
We would respectfully request a meeting with the general manager of the dealership to attempt to resolve this matter before resorting to arbitration or legal action to seek an appropriate remedy. If we could simply sell the vehicle at a reasonable portion of its original price after normal depreciation we could possibly walk away from this situation with some semblance of fairness. I wish we had done our homework and discovered beforehand the numerous complaints and lawsuits against Kia of America and their product line. Had we done so we would never have purchased the vehicle.

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KIA Motors mildew/mold on carpet

In late 2009 I purchased a 2010 Kia Forte Koup from Airport Kia in Naples, Florida. The Forte Koup is a great little car; however, the car that I purchased has a very interesting, yet frustrating issue. The Forte that I purchased is a second vehicle that is not driven often as I have a work vehicle. After only 4 months of ownership, I noticed a strange smelly white substance that seemed to be growing on the carpets. I cleaned the carpets and then about one week later, after a good rainfall one day, I opened the car doors and discovered what appeared to be moisture in the door jambs, indicating that perhaps the door seals might not be functioning properly. Additionally, the strange white substance had reappeared.

I brought the car into the dealership and was told by Mike Cabrera that new carpet and door seals would be ordered. The carpets were removed and cleaned and reinstalled at the dealership. Mr. Cabrera told me that it would take some time for the carpet and seals to come in because the car was so new.

Several months passed and the substance did not come back, nor did I hear anything further from Mr. Cabrera or Airport Kia. Finally, around the middle of February 2011 I noticed that the white substance had once again returned. Once again, I called Mike Cabrera and left a message, advising him that the substance had returned and inquiring as to why it was taking so long for the carpets and seals to come in. Mr. Cabrera did not return my call.

On March 1, 2011, after receiving no communication from Mr. Cabrera, I sent an email to Mr. Mike Abner, the General Manager at Airport Kia. On March 2, 2011 Mr. Abner responded to my email, advising me to schedule a service appointment and promising that he would “follow this to its conclusion”. Before I had an opportunity to call and schedule the appointment, Mr. Cabrera called me and advised that Kia would not warranty the carpet, which explained why I did not hear anything from Kia over the past 6 months that I had been waiting for them to order the carpet and seals and contact me.

Mr. Cabrera provided me with a customer service number so that I could inquire further on the situation and advised that he would speak with his boss to see if there was any remedy to the situation because clearly there was something wrong but he could not replace the carpet unless he was going to be paid to do so. I contacted customer service and spoke with a young lady named Lynn who listened to my story and took down my information. She asked if anyone had performed a leak test on the car, which I informed her had not been done. She also asked for the contact person I was dealing with and the number for the dealership. Lynn advised that she would do an investigation and get back with me. Within 15 minutes of that conversation with Lynn, I received a telephone call from Mr. Cabrera asking me to bring the car in for a leak test. On March 7, 2011 I brought the car into the dealership for the leak test. Mr. Cabrera later contacted me and said that the leak test was negative but he wanted to keep the car over night because a Kia Service Representative was coming in the following day and Mike wanted to personally show the service rep my car.

The following day Mr. Cabrera contacted me and said that the service rep did not feel that there was anything wrong with my car. He further stated that, after viewing all of the new Fortes on the showroom floor, all of the carpets were similar to mine and had a strange white growth in the folds of the carpets. I thought this sounded outrageous. I asked Mr. Cabrera for the service reps name and he said he would get it for me but did not. I also asked for something in writing indicating what I had been told. The only information I was given is the invoice. When I picked up my vehicle from Kia that day I noticed that the carpet had been cleaned (which was not indicated on the paperwork and I was never told that they had cleaned the carpet). Unfortunately for the dealership, they missed a spot. While cleaning the carpets they failed to clean underneath the passenger seat. Also, the white substance is already returning on the driver’s side carpet.

I sent another email to Mr. Abner explaining everything that had transpired because he asked me in his earlier email to keep him advised. I told Mr. Abner that I had not heard anything further from Lynn regarding her investigation or Mr. Cabrera regarding my request for the service reps name. While I have heard nothing further from Mr. Abner, I did receive a call from Mr. Cabrera with the service reps name, Aaron Shoemo. I also received a call from Lynn, explaining that she spoke with Mr. Shoemo and Kia would not warranty the carpet because it was their opinion that there was no leak and the carpet was just like every other Kia. When I asked for this information in writing Lynn advised that she could not provide it to me because it was all verbal. Lynn also advised that Mr. Shoemo’s word was final and that I had no other recourse.

I wrote to the CEO of Kia but to date the only responce that I have received is a telehphone call from a customer service person named Danielle, who has been less than helpful. To date, my problem is unresolved and I have been told that this white, smelly mildew/mold on my carpets is a standard feature on all 2010 Kia Forte Koups.

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KIA Motors dealer

We felt that a new Kia Sportage that needed a transmission installed after only 2 weeks should have been taken back by the dealer. Our
dealings with the Bentonville, Ar. sales manager got us nowhere, even though the vehicle is yet to be tagged. A call to Fletcher's corporate headquarters has went unanswered. Very unhappy customers.
Joy and Jerry Tilton
Rogers, AR.
http://grannymountain.blogspot.com/2011/03/right-and-wronged.html

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misa080401
, US
Jul 21, 2011 10:42 pm EDT

I also purchased a 2011 Kia Sportage SX from Classic Kia in Waukegan, IL. The night we bought the car the engine light came on. I've since learneed that it needed a new transmission (less than 500 miles on it)! We are picking up the car from Kia tonite with the new trans. I hope this is not a foreshadowing of things to come with this vehicle! This is my first foreign car and my LAST!
Melissa, Chicago, IL
misa080401@yahoo.com

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KIA Motors service department

Service Department damaged new parts installed on vehicle by qualified mechanic and then charged us for the new parts. When we demanded they save the parts, they placed them on the back floor boards which then had to be detailed. SMKia then proceeded to triple the estimated amount we had been quoted; when we raised a fuss about that, it was quickly discounted $100. The damaged parts were taken to another Kia dealership where a transmission service expert examined. He confirmed that the SMKia service tech removed the parts with a pry bar damaging the parts. He also confirmed that there is no possible way the parts had been place in the vehicle backwards as SMKia claimed - it is not possible for the part to even fit in upside down or backwards. When this was brought to the attention of the operations manager, we were told that we were in essence - tough. This is twice we have taken this vehicle to the dealership where it was purchased for service; it is the last time.

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KIA Motors used dealership fraud on sale, criminal complaint filed

I bought a used car at a Kia Dealership. The car was a 2005 Chevy Cavalier. It had 51, 000 miles on it when I bought it. The car was $1500 below bluebook value when I bought it. 4 months after I bought it I received the title and a letter from the Secretary of State Police stating that it was a salvaged vehicle and they required it to have a rebuilt statement on the title. I contacted the dealership who promised to fix the issue and get me a vehicle which wasn't previously wrecked, since I gave my old vehicle to my sister because it had been previously wrecked and had problems every couple years which I didn't want to deal with. When I went to the dealership to get a different vehicle they attempted to sell me a vehicle which was 3 years older and had 120, 000 miles on it, 70000 more than the one I was giving back to them and then they wanted to charge me another $2500. I told them to give me my keys and title to the original vehicle back and they refused. I left the dealership on foot in the middle of winter to find someplace to call the police since my cellphone was dead. The general manager followed me off the lot and asked me to come back and he would fix it. I walked back to the dealership because I told him I wanted the car back, when we got back he again refused to give me the car back, I have a heart condition and I got so upset I passed out after having walked over in the freezing cold. Someone in the dealership called the police who came out with the ambulance to take care of me. This is how Kia treats U.S. veterans. I spent 20 years in the service, I was retiring when I bought this vehicle and was starting a new job. The general manager knew this and used it when he mislead me on the status of the vehicle. I had asked for a copy of the Carfax but he lead me off talking about my time in the service instead of getting me the Carfax. I would not have bought this vehicle if I had known it was a salvage rebuilt vehicle. It is a violation of the law to commit fraud where I live when selling a vehicle and not having the buyer sign a statement from the secretary of state showing they know it is a rebuilt salvaged vehicle. The dealership knew this yet still tried to defraud me. I have filed a criminal complaint against the Kia dealership and its management. I will never got back to another Kia dealer again.

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KIA Motors unavailable spare part

Complaint by: Mrs. Manal Mikhael Makkar
Country : Egypt - Cairo
e-mail : [protected]@gmail.com
Dated on : 23/02/2011
Complaint Detail:
* I bought my car on 09/09/2009 from a well known dealer in Egypt called EIT, at that time I was so proud of KIA brand.
* Three months later, I realized some water leakage on the car floor,
* On my 1st maintenance visit ( the 1000 km ), I drew the Engineer attention to the situation, but he ignored the matter and said : there is nothing . Same thing has been repeated in the 2nd visit,
* On 08/01/2011 was the 3rd visit (10000 km ), this time the Engineer ( who was another one) told me that, the leakage is due to the air condition unit and it needs the spare part # [protected]. He promised to provide it a week after.
Unfortunately, after several weeks and till now, the service center EIT has failed to provide the required part.
I WONDER ! ?
1- how a corporation like KIA fails to provide such a spare part...
2- Is there any process management system for such customer requirements and after sales service...
I'm sorry to tell u that you have lost one of your satisfied customers, and please remember that each dissatisfied customer could negatively influences 16 of your potential customers
A highly prompt action is required

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KIA Motors purchased car never paid off my trade in

Came in to purchase a car and the amount they wanted for the car on the lot seemed a bit high. I looked online while at the dealer and found that car was over $1000 cheaper online. I questioned (Nav Gil) about this and he claimed that there was something wrong with my cell phone. He eventually brought the price of the car down. When I came back in to sign papers for the car they had added over $4000 in extra fees. After a long arguement eventually they removed all the extra fees however it still cost $1900 for a 2 year extended waranty. I thought that was very very high .. also I had to pay an extra $800 that the dealer claimed I had to pay for Loan Insurance. I have never heard of this before but ok. So instead of $4000 extra I paid $2700 in extras. I also worked in tint and they claimed the car would be cleaned and any scratches would be fixed.I also traded in a car that had some money still owing on the car however the amount they were offering for the car was over the amount that was owing. I was suposed to pick it up on a Monday and I called...they told me it wasnt ready yet. I called the next day they said it still wasnt ready for me to pick it up. Eventually I got the car on a Friday (Christmas Eve) The tint was done but all bubbly no scratches on the car were fixed. The car wasnt cleaned it had no gas in the car. Every time I asked why nothing was done and why the car wasnt cleaned or scratches fixed. I was told that it wasnt Kia's fault. Couldnt understand who's fault it was? I dropped my car off for the trade in and eventually I took the car and left upset and decided event though I was told I could bring the car back and everything would be fixed that I figured I didnt want to deal with Kia any more. 4 days later I got a call claiming that I owed $60 for something on my plates. I came back paid the $60 and left. the First of January came and a payment for my old vehicle came out of my bank account. I spoke with my bank and they said they didnt recieve a payout amount for the car. The bank said it should show up soon and they would refund me the payment. However on the 15th of January another payment came out again for a vehicle that I havent owned since December. This time I called the dealer and they told me that its my banks fault. I called my bank and asked if there was ever a payoff amount asked for my Kia they said there was never anything for Kia asking anything. I called Kia back to ask when they sent the cheque to pay off the car and they said they would have to look into it. It took them 5 days to return my calls about why this car wasnt paid off. Eventually they told me that the cheque was never sent and that now the payoff amount was $200 more then what it was in December. They said they would pay the extra amount on there end but the 2 payments I made in January would not be refunded to me. They then tried to claim that I gave the payoff amount to them when obviously I had no idea what was owing never mind the fact that when your paying out a car you would get the payoff amount to pay it off not heresay. So at the moment Zahid is working with me to come to some kind of mutual agreement to get the car paid off and get me my money back. It is now day 6 and I am patiently waiting for him to call me back and let me know what they are going to do to fix this. I would never reccomend this dealer or the sales agent. They are shady have absolutly no customer service skills and I firmly believe in Karma. Karma will come back to haunt them on this and any other customer that has had this type of stuff happen to them. Dont purchase a car from them and if you decide to please please review everything and check online prices and other dealerships first on the price before you sign anything.

It is currently January 31st 2017 and they will not return my calls. They still have not paid off my trade in and I am still paying for it. DO NOT DEAL WITH THIS DEALERSHIP !

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Update by LEEBAN
Jan 31, 2011 10:49 pm EST

Came in to purchase a car and the amount they wanted for the car on the lot seemed a bit high. I looked online while at the dealer and found that car was over $1000 cheaper online. I questioned (Nav Gil) about this and he claimed that there was something wrong with my cell phone. He eventually brought the price of the car down. When I came back in to sign papers for the car they had added over $4000 in extra fees. After a long arguement eventually they removed all the extra fees however it still cost $1900 for a 2 year extended waranty. I thought that was very very high .. also I had to pay an extra $800 that the dealer claimed I had to pay for Loan Insurance. I have never heard of this before but ok. So instead of $4000 extra I paid $2700 in extras. I also worked in tint and they claimed the car would be cleaned and any scratches would be fixed.I also traded in a car that had some money still owing on the car however the amount they were offering for the car was over the amount that was owing. I was suposed to pick it up on a Monday and I called...they told me it wasnt ready yet. I called the next day they said it still wasnt ready for me to pick it up. Eventually I got the car on a Friday (Christmas Eve) The tint was done but all bubbly no scratches on the car were fixed. The car wasnt cleaned it had no gas in the car. Every time I asked why nothing was done and why the car wasnt cleaned or scratches fixed. I was told that it wasnt Kia's fault. Couldnt understand who's fault it was? I dropped my car off for the trade in and eventually I took the car and left upset and decided event though I was told I could bring the car back and everything would be fixed that I figured I didnt want to deal with Kia any more. 4 days later I got a call claiming that I owed $60 for something on my plates. I came back paid the $60 and left. the First of January came and a payment for my old vehicle came out of my bank account. I spoke with my bank and they said they didnt recieve a payout amount for the car. The bank said it should show up soon and they would refund me the payment. However on the 15th of January another payment came out again for a vehicle that I havent owned since December. This time I called the dealer and they told me that its my banks fault. I called my bank and asked if there was ever a payoff amount asked for my Kia they said there was never anything for Kia asking anything. I called Kia back to ask when they sent the cheque to pay off the car and they said they would have to look into it. It took them 5 days to return my calls about why this car wasnt paid off. Eventually they told me that the cheque was never sent and that now the payoff amount was $200 more then what it was in December. They said they would pay the extra amount on there end but the 2 payments I made in January would not be refunded to me. They then tried to claim that I gave the payoff amount to them when obviously I had no idea what was owing never mind the fact that when your paying out a car you would get the payoff amount to pay it off not heresay. So at the moment Zahid is working with me to come to some kind of mutual agreement to get the car paid off and get me my money back. It is now day 6 and I am patiently waiting for him to call me back and let me know what they are going to do to fix this. I would never reccomend this dealer or the sales agent. They are shady have absolutly no customer service skills and I firmly believe in Karma. Karma will come back to haunt them on this and any other customer that has had this type of stuff happen to them. Dont purchase a car from them and if you decide to please please review everything and check online prices and other dealerships first on the price before you sign anything.

It is now January 31st 2017 still no one will return my messages regarding this. DO NOT DEAL WITH THIS DEALERSHIP !

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Shervin69
Toronto, CA
Jul 09, 2010 11:08 am EDT

Please do not deal with them if you are buying a used car from them.
They are scam, not honest with customers and have no respect for themselves and customers too.
They cancelled my deal on the they that I went to pick up my car.
They said the car had major issues?! which I new they were liying.
I belive they had offered the same car with higher price to another customer.

Do not deal with them.

Shervin

KIA Motors In-depth Review

Overview of KIA Motors: KIA Motors is a renowned automobile manufacturer known for its innovative designs and reliable vehicles. With a strong global presence, KIA has established itself as a trusted brand in the automotive industry.

Vehicle Selection and Variety: KIA Motors offers a wide range of vehicles to cater to different customer preferences and needs. From compact cars to SUVs and electric vehicles, their diverse lineup ensures that there is a KIA model for every type of driver.

Quality and Reliability: KIA Motors prioritizes quality and reliability in their vehicles. With rigorous testing and strict quality control measures, KIA ensures that their cars are built to last. Customers can expect a dependable and durable driving experience with KIA vehicles.

Performance and Fuel Efficiency: KIA vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a powerful engine or a fuel-efficient hybrid, KIA offers a range of options that deliver both performance and efficiency.

Safety Features and Ratings: KIA Motors places a strong emphasis on safety, equipping their vehicles with advanced safety features and technologies. With high safety ratings and innovative driver-assistance systems, KIA ensures that their customers can drive with confidence and peace of mind.

Technology and Connectivity: KIA vehicles are equipped with cutting-edge technology and connectivity features. From intuitive infotainment systems to smartphone integration and advanced driver-assistance systems, KIA keeps drivers connected and enhances their driving experience.

Customer Service and Support: KIA Motors is committed to providing excellent customer service and support. With a network of authorized dealerships and service centers, customers can rely on KIA for prompt assistance, maintenance, and repairs.

Pricing and Value for Money: KIA vehicles offer great value for money, providing competitive pricing without compromising on quality and features. With affordable options across their lineup, KIA ensures that customers get the most bang for their buck.

Warranty and Maintenance: KIA Motors offers generous warranty coverage on their vehicles, providing customers with peace of mind and protection against unexpected repairs. Additionally, KIA's maintenance programs and service packages make it convenient for owners to keep their vehicles in top condition.

Environmental Sustainability: KIA Motors is committed to environmental sustainability. With the introduction of electric and hybrid models, KIA aims to reduce carbon emissions and promote eco-friendly driving options.

User Reviews and Testimonials: Customers have praised KIA Motors for their reliable vehicles, excellent customer service, and value for money. Positive user reviews and testimonials highlight the overall satisfaction and positive experiences of KIA owners.

Competitor Comparison: When compared to its competitors, KIA Motors stands out with its wide range of vehicles, strong safety features, and affordable pricing. KIA's commitment to quality and innovation sets it apart from other brands in the market.

Conclusion and Recommendation: Overall, KIA Motors offers a compelling lineup of vehicles that combine quality, reliability, performance, and value for money. With their focus on safety, technology, and customer satisfaction, KIA is a recommended choice for those in search of a dependable and enjoyable driving experience.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with KIA Motors. Make it specific and clear, such as "Faulty Engine in New KIA Sorento" or "Poor Customer Service at KIA Dealership."

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:

  • The model and year of your KIA vehicle, if applicable.
  • Details of the issue, including dates, locations, and any specific incidents.
  • Any communications you've had with KIA Motors representatives, including emails, calls, or in-person visits.
  • Describe the steps you've taken to resolve the issue and the responses received from KIA Motors.
  • Explain how this issue has personally affected you, such as inconvenience, financial loss, or safety concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or service records. Do not include sensitive personal information like your Social Security number or bank account details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from KIA Motors, whether it's a refund, repair, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against KIA Motors on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. Be prepared to engage in further communication if necessary to resolve your issue with KIA Motors.

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Contact KIA Motors customer service

Phone numbers

1877 542 2886 131 542 More phone numbers

Website

www.kia.com

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