I can't believe it, I never heard of an oven door exploding but that is exactly what happened today with my 3 year old Kenmore, freestanding range. It was not even on and the last time I had used it was 2 weeks ago. I was in the kitchen and had just walked out when I heard a sound like ice breaking, then the sound of falling glass onto the floor. When I went back into the kitchen to investigate I was shocked to find glass falling from my oven door and my kitchen floor covered in it. Immediately, I called Sears repair line wanting someone out here immediately to document the situation first hand, although no one was cut, this was potentially a major safety issue, but their 1st concern was that my warranty had expired and I would be responsible for the $129.00 service call plus parts, and the soonest they could come out was on Fri, July 9th. When I told her this was unacceptable, the situation needed to be looked into now and Sears was lucky no one was injured by the exploding glass, again her concern was the cost of the $129.00 service charge. I tried to explain to her that Sears is lucky I had no small children in front of it when it went and then asked for her name in case there was an injury she would be named in the law suit. I was immediately passed on to someone else who again was concerned about the warranty issue and not the safety issue, and as to whether or not I agreed to pay the fee before sending a tech out. I felt like I was being held hostage, yes I agreed to the fee, how else is it going to be fixed, documented, etc. I asked where I could sent the pictures I had taken to ensure proper documentation of the situation, but was told no need to do that, he was documenting it as we spoke. Yeah, right.
For the past 41 years, since my husband and I have been married we have bought every single one of our appliances from Sears, always a Kenmore, and never had an issue with them. But today I and totally disappointed in them, they have a total disregard for our safety and that of our families. These ranges should be and should have been recalled years ago and were not. We should be given the option to trade it in for another brand.
Sears has lost a loyal customer and I will be there to speak out against them from this point on if they do not make this situation right.