I am having the same issue on another topic. My thyroid and my potassium levels. I had to send research information to my doctor. He has not responded. I have a new female doctor that I wrote to before I could see her as the wait at Kaiser for an appointment is usually a month or more. I have not heard from her yet, but to be fair, they are allowed 48 hours and today should be the day I hear from both of them. Should be interesting.
In retrospect, the lack of knowledge and the quick attack (email response in all caps telling me how misinformed I am) has scared the heck out of me. I'm on Medicare and I believe I can only change insurers once a year. But, I will begin researching it immediately.
Kaiser is the worst insurer if you have any chronic conditions. If you are completely healthy, they're fine, just pray you don't get sick.