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Posted: 2011-07-07 by    P.K.SHARMA


Complaint Rating:  94 % with 17 votes
Contact information:
Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Dear Sir,

I would like to inform that I undersigned travelled with my family members from Manmad JN. to New Delhi on 6th July2011. The information of which is described below:

PNR no. 815-6271801 & 835-6438680 Train no. 12137 ( PUNJAB MAIL )
Total passenger --- 09 Nos.

It is reported that I ordered the train’s pantry staff vendor for providing 09 veg. meals. I was thereby provided 09 veg. meals(THALI) without curd and lesser quantity of food as per scale. Not even that they demanded me Rs 540/- at the cost of Rs 60/= each, instead of Rs, 32/= which was Rs 28/- more as per Rate list fixed by railway authorities. When we asked the Pantry Car Manager Mr.Akhlesh kumar Pandey ) about more charging of meal he replied that they are supplying mix veg. chole paneer instead of Aloo-Tamater in veg meal(THALI), but, the fact was that I didn’t told for any changed menu . Before supply the meals we demand the menu & Price list from Vender Shalender tomer but he refused for the same .I asked other passengers and found that everybody was overcharged and thus cheated.
It means the train pantry staff was cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality.i.e. A group of 05 passenger those PNR NO. 8256292265 From MMR To Faridabad were also cheated by the pantry staff they charged Rs, 300/= for 05 no. of veg. meals Bill no.3847 dt 6/7/11 Such kind of cheating should be stopped immediately and culprits must be punished.
The train’s pantry staff manager ( Mr. Pandey ) also argued with me in very rude manner when I DEMAND for complaint Book then he refused and told us that I have no any complaint Book. Please take necessary action against him for prestigious image of INDIAN RAILWAYS.
Waiting for your quick and efficient action and reply.
Thanking you,
Dated: 07-07-2011


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Sort by: Date | Rating
 20th of Mar, 2012 by   vikram L 0 Votes
i agree this. it happens in all train. no price list is available in coch or pantry. railways has to stick the price list in each compartment and even it is removed, it has to be posted again.
 13th of May, 2012 by   tanveerusman 0 Votes
dear sir i so many time travelling in train no 12650 nzm to ypr these train pantry car food is very very poor and the pantry car manager is toking very bed and all food price charge very high according to railway menu and they are not give any cash memo and they are not any compliant book he all ways told i dont have any complaint book . egg biryani charge 60 rs.without curd without water biryani rice quilty are very very poor veg meal they are mix sabzi and very few rice and two chapati and charge rs.50/-non veg 70/-omelette's bread 25/- lassi 20/-all price are very high
 25th of Oct, 2012 by   Siddhartha Datta 0 Votes
I also suffered on 23.10.2012 while travelling from Vizag to Howrah by Howrah Mail(12480). Food supplied in 1st Ac from pantry car in thalis(with eggs) @ Rs. 102/- per thali and Rs. 86/- for veg thalis. We had to pay this amount to the pantry staff. when asked about the bills he simply said you have not asked for it before and have to pay the amount, as it was already late in the night ( around 10.30pm).
Will this matter be checked by railway authority and stop cheating the passengers.
 9th of Dec, 2012 by   vipnand 0 Votes
This is a common story now a days. Day by day pantry car workers are getting bolder and don't even talk with respect.
 6th of Feb, 2013 by   uditya 0 Votes
get the print out of rail pantry car circular named ''cc 78 pdf''
 24th of Jun, 2014 by   mayur r kadam 0 Votes
i mayur travelled from dadar to renigunta and the same return journey. pantry car unhygiene, lots of cocroaches
 22nd of Aug, 2014 by   high meal charge 0 Votes
As I am Travelling from newdelhi to tatanagar and in the train no.12820 pantry car charge for one veg thali 90 Rs it is not mention any where in there records but the pantry charge as same price every time i am facing this problem every time in my journey please take initiative towards these high price of meal in train pantry coach

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