HP

I purchased a 42" Plasma television model pl4260n made by HP from Circuit City, apparently HP used subparts for the manufacturing of this television because it only lasted little over two years and I have read forums of people having similar complaints and HP refuses to replace the parts free of charge or replace the TV altogether. They knowingly deceived consumers to enrich their pockets at the expense of quality and their loyal customers.

As a consumer, you hope that someone is watching out for defective products being produced by companies and then sold to unsuspecting consumers, especially, when the manufacture KNOWS the product is defective!

That's exactly what is going on here! HP knowingly sold through its retail distribution network, companies like Best Buy, in my case, TV's that had faulty circuit boards. One day your watching your TV and the next day all you have is Sound with No Picture after a Loud POP. My TV was registered because when I bought it, the remote was missing. HP sent me a replacement remote but never mentioned that I only had until Dec 2008 to make a claim for the TV I purchased to have the bad control board fixed. I'm sure it was a Customer Service Oversight because now that its out of warranty HP says they can't do anything about it. We'll, I just spent over $1, 500+ on a LEMON.

When my TV actually stopped working I sent an email using the HP website to let them know that I had a service issue, explaining in detail what happened. I never heard back from anyone! NOT ONE PHONE CALL or even a return EMAIL. That's what's completely wrong with BIG BUSINESS TODAY. They just don't care! The attitude is... we have your money, what are you going to do about it. What are "you" going to take us to court? It will cost you more in court then the TV is actually worth. They count on consumers to JUST GO AWAY through ignored complaints. That's the NEW AMERICAN WAY - BUSINESS MODEL. Would'nt our parents and grand parents be so proud to see where we have come as a country.

I tried to figure out how to fix the TV myself by using the Internet, that's when I found so many other people having the same exact problem. All of us were either ignored by HP representatives or told that we would have to pay $600+ to "MAYBE" fix the problem with no guarantee! What kind of solution is that?

Stay away from HP. I worked in the computer and Internet business in the 90's, before Al Gore invented the internet but that's for discussion at a later time; HP made Computers that over 75% of them were defective out of the Box. Some experts said over 90% didn't work. In our business you purchased IBM products. Its obvious that HP has not learned from their past misfortunes. NOW, HP is giving other Retailers Like BEST BUY, where I purchased 3 of these TV's a bad NAME. Best Buy is not going to get my future business. I feel that they must have known that these TV's had issues and never mentioned it to me.

Where is the FTC, Attorney General, or the Consumer Protection groups?

HP R927 gigital camera, problem description : The battery/memory card door broke off. I could still take pictures, charge it, but then the battery seemed to die. While I inserted a new battery the small grey clip holding the battery in place broke off. Now it will no longer function: no pics, no charging (I think the problem was not a dead battery but probably something else).

Dear Sir, in response to your query, I would like to inform you that, the battery door cover and the grey clip holding the battery in place is not a user replaceable part and it is not orderable separately. As they cannot be purchased separately, you would have to replace the entire camera.

They then offered to fix it if I paid $203. So I replied:

I find your so called offer unacceptable and quite frankly somewhat insulting. I already spent $600 to purchase this camera and now I am expected to spend another $203.99 just because your company refuses to fix the broken battery/memory card door ($800 later all I would have is my old camera back). You actually think I'm that stupid? I didn't ask to receive a new camera, I just want mine repaired. I can easily purchase a Nikon Coolpix L20 digital camera for $129.95 with 10.0 megapixels. I'd have to be nuts to give HP any more of my money.

Most of us customers never get to find out what really makes a company tick until a problem like mine comes up. Then comes the disappointment in realizing that you don't care about my problem, because afterall it is MY problem, and apparently NOT yours.

I happen to own an HP Media Center PC computer c/w HP w2207 22" computer screen & HP PSC 1210 printer/scanner/copier. I sure hope nothing ever happens to those or I will suffer the same fate as my Photosmart R927 digital camera. At this point in time I might be an HP customer, but I'm starting to really regret it. Many times in online product reviews (PC World), HP's reputation for sub-par after sales service is underlined as a recurring reason to stay away from HP products. I did not want to beleive it, so I learned the hard way, by poorly allocating my after tax discretionary income and buying HP products.

I bought an all in one Officejet J6480 printer on May 5, 2008, within months the paper jam went out. They sent me a replacement (which was a remanufactured one) within months that one went out with carrige jam. I don't use the printer very much, so it wasn't for overuse. I called Hp a number of times and kept getting the run around. Hardly speaking english, the person (from India, I believe) said that the year warranty was just up. Since they sent me a used one I think they should have guaranteed that one for a year, not another 5 months. So, as it stands, Hp only lasts 5 months each. I will never buy another Hp product. My computer is Hp and my last one was Hp. But, they don't stand by their products and I won't buy them again.

A little over a year and a half ago I bought an HP Laptop (DV9000) it turns out there was an issue with the companies Motherboards (Actually many HP motherboards have this issue, which makes them fall apart easily. Just search around, there computers are crap). Anyways, I sent in the computer twice, the first time they just reinstalled windows but left the motherboard with known issues installed, the second time they replaced the motherboard with another motherboard of the same exact type (Even though they knew they were prone to breaking). At this point my computer was out of service for nearly 20 days due to sending it in repeatedly. HP then had the nerve to ask me to send it back again! They said "Well it's out of the normal warranty, but we've extended the warranty by two years" as if they were doing me a favor! They had to extend the warranty because there is class action lawsuits popping up over their PC's and way too many complaints. Before they became complete lemons they tried to cover themselves.

Anyways I filed a Better Business Bureau Complaint after telling HP I wasn't sending in my $1500 laptop for a third time! They basically blew me off.

Here is my full Better Business Bureau complaint against HP. Take my advice, buy a different brand, you'll see why below: I am so pissed my plans are to post this 1000 times on various forums and to build an HP Sucks Website with my programming and design Skills.

Complaint Description Posted To BBB - Posted 6/2/2009 9:49:19 AM

This problem extends nearly 2 years! In September 2007 and October 2007 my wife and I had to send a laptop back to HP to be repaired. The unit in question the HP Pavilion DV9000 CTO was known to have a bad motherboard which was to be replaced with a new motherboard model that would not have compatibility issues. On the first occasion they simply did a software reset and sent the item back, on the second occasion they replaced the motherboard with the EXACT same motherboard type originally in the device even though it was known to go bad in a relatively short period of time. They also did not update the bios to even try to fix the actual problems. Now still under warranty in 2009 (The laptop has so many issues with the motherboard they had to offer an additional 2 years on the warranty) they want us to once again send in the laptop for repairs and another motherboard. This has created a loss of wages as my wife uses the device for work and it has already been out of her hands for almost 20 days in total when shipping and repair times are included. HP has in no way attempted to actually fix the device instead relying on old worthless products.

Complaint Summary

Hewlett Packard has continually accepted a laptop back from me that has motherboard issues. The motherboard type is known to be defective.

Resolution Sought

Replace the laptop with a working device (same specs or higher) with a non-defective motherboard and have us send the old laptop back at the time we receive the working device so there will be no lost wages from my wife's engagements. Or Offer a local service call to fix the issue by replacing the motherboard and wireless card with non-defective offerings.

Company's Response

Company's Initial Response - Posted 06/23/2009
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket # (if he spoke with Tech Support). This information is necessary to review the warranty status. This information can be sent to cynthia.[protected]@hp.com.
Initial Response Summary
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket #.

Consumer's Rebuttal

Consumer's Rebuttal - Posted 06/23/2009
The most recent Service Ticket Number is (Remitted for identity protection. HP Pavilion DV9000 CTO - S/N=Remitted for protection P/N=Remitted - HP has already called from corporate and received the Ticket number which has all the device information. The most current ticket is under my name

Company's Final Response

Company's Final Response - Posted 06/25/2009
Hewlett Packard's Case Manager Rodney spoke with Mr. Johnson on 6/2/09 to advise him a repair per the Limited Enhancement Program is the only option on a notebook that is over 300 days out of warranty. Mr. Johnson's last repair was November 2007. Mr. Johnson received a box on 6/3/09 per FedEx #(Omitted). Mr. Johnson advised the Case Manager that he wasn't going to send the notebook to the Repair Center. Mr. Johnson advised the Case Manager he wishes to persue this legally as he does not want to have Hewlett Packard fix the machine. There are no other options available except the repair per the Case Manager.

That's the end of the BBB Complaint. Basically HP has NO ALTERNATIVE TO FIXING A LEMON DEVICE OTHER THAN TO REPAIR IT 3 TIMES. They will also NEVER escalate your claim. NEVER NEVER NEVER according to their own words listed above. They also will not offer expedited fixes on a third repair. That's right folks be ready to wait 14 days!

Look for this same post 1000 more times and I'll post my new HP complaint site shortly.

I purchased a notebook PC in 01/07 that came with a 1 year factory warranty. Close to the end of my factory (01/08) warranty, I was advised by an HP associate my options on purchasing a 1 yr or 2 yr extended warranty. I was told that the 1 year warranty did not include accidental coverage (water spills, dropping and breaking the notebook etc.) but the 2 year warranty did. So I chose to purchase the 2 year warranty which came to a total of $280.17. I used my warranty coverage once within the first year and HP had to send me a brand new notebook because of water damage to my old notebook. Several months later, but still within my 2 year warranty period, I was experiencing hard drive issues and needed a replacement hard disk. While speaking to HP to fix the issue, I was told that my 2 year extended warranty expired. The rep tried to explain to me that HP backdates their warranties to the very first day you purchased the product. In my case, I bought the notebook in January 2007, so when I bought the 2 year extended coverage, they felt the need to cover me for time during the factory warranty period, which is free. I was told that 2 years is really one year and since I used it to get my notebook replaced, I exhausted my warranty and they don't transfer coverage to replacement computers.

This is a scam in its purest form. There is no other definition for "extended" and this has to stop. HP is charging their customers extra money making them think that their getting two extra years when you're only getting 1 year for the price of 2 years. I have contacted the Attorney General in my state and if you experience this type of foul practice, I advise you do the same and hold HP accoutable for their malicious actions. If I were to fraud HP, they would sue me, so why should I stand around and allow it to happen to me. Thank you for reading and good luck.

On my dv2000, the screen goes black and then have to restart 2 times to get it to work (figure it's only a matter of time before it stops working completely.) Also my wireless goes undetected and doesn't even show it under network adapters in my control panel. I googled the problem and found out that HP is offering repairs for ironically the same problems that I have been experiencing. But of course after a call to the service center, my model # is included but unfortunatly my product number is not! So just 15 months later my laptop is on the verge of being unusable. I am so sad because other than the recent problems my laptop has been great. How sad they aren't correcting this obviously common problem with the product that they distributed.

Had to complete caskback details by mail, as Hewlett-Packard was experiencing numerous problems with acceptance of cashback claims over the net. Rang Hewlett-Packard and told by "Seline" to send in forms before promotion dealine and wait approx. four months for the claim to be finalised. I waited and nothing happened. Over 20 e-mails, phone calls, registered mailing later..."we have declined your claim due to non receipt of either your proof-of-purchase and or correspondence with us in order to settle your claim...(in fine print) The promoter will accept no responsibility for... lost or misdirected mail. Further... the Promoter excludes liability for any problems or technical malfunction of any... technical problems on... the internet... including any non-delivery... to the Promoter... The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into..."

In essence, if the Hewlett-Packard web site is experiencing technical problems processing claims and a customer is told to send in the details, Hewlett-Packard is then legally able to decline their own promotional offer. BEWARE!

Anyone in Australia... I have kept a copy of all correspondence. Is it worth pusuing this through a lawyer?

I purchased an HP computer from Sams Club on 03/05/2008 and purchased a 3 year warranty I was told that if I dropped it or anything was to happen it would be fixed or if it could not be fixed it would be replaced well 2 motherboards later and a CPU the computer does not work and when I call the service company they tell me I need to purchase a recovery disk to repair it. After the motherboard was replaced the computer did and has not worked I feel as if I do not need to pay any more for something that should be covered under the insuance.

Hp has a very poor Technical support team. I bought this printer few months ago and it has not worked properly eversince. So far I have spoken to 8 different technician and each one transferring me to next one. I am really frustrated and would not recommend anyone buying HP Multifunction printers

i have a hp ( compaq nc 6000 ). it was in working condition when i buy it from a friend now after a 15 days it stop working now it is completly dead. i dont know what to do i show this to laptop enger and he told me i cant fix it now plzz do some thing i want to fix it. this iz my cell number [protected].
my id iz / [protected]@hotmail.com
now plzz do something reply me as fast as u can
thanks

i boughta hp laptop model kw065ua in octber of 09.on the 5th of may 09 while useing it starding getting hot and started smoking.i called hp teck was told it still had 288 days left on warranty.they sent me a box to return it to califorina.the recived it on may 6th. on may the 8th they called and wonted $762.57 to replace it they said it was out of warranty.because something had been spilled on it.i know that is not true.was told that was finail and the was sending laptop back

----- Forwarded Message ----
From: Mandy Fairbairn
To: [protected]@futureshop.ca
Sent: Friday, May 8, 2009 10:25:19 PM
Subject: Not a happy customer!

On Apr. 2, 2009 at approximately 11:00am at you Barrie, Ontario location, my husband and I perchased an Acer Desktop, an HP Compaq Laptop, and Epson Printer and various accessories along with a 3 year warrenty on both computers.

I asked before the final sale if the warrenty covered everything, and the salesperson(I can't remember his name but I do recall he was a heavyset gentleman, his name should be on the bill of sale) said that everything was covered including parts and labor along with a free replacement if its too expensive to fix and even a loner. We purchased our items and left.

I got it out of the box, installed the items and it crashed to a blue error screen. It did this about 8 times in the next 3 weeks, I was a little frustrated and thinking I should take it in a have the guys look at. Knowing I had 3 years I took my time.

On Apr 29, 2009(Yes, less then a month) I was playing with my daughter on my laptop and without warning she got sick all over it. We immediately turned it off, unplugged it and took out the battery. We cleaned it up and I immeditely went for the phone. I thought no big deal I have a warranty. Boy, was I in for a surprise.

The next day, after lettign it dry out we turned it on. Everything was running, hardrive, disk drive, fans, even the internet connected. The only thing that wasn't working was the moniter.

I took it Futureshop and explained what had happen. I was told that physical damage wasn't covered under warrenty.

I asked the tech, "What do you mean, I told everything was covered."

He then told me, "I'm sorry you were under that misunderstanding but there is nothing we can do." His attitude made me feel very stupid, which made me ver irrate.

I asked him "What did I pay $200.00 for. I've only had this for a month."

He said, "It just covers manufacturing defects"

Well thank god for small favors. He then said for my trouble, he would waive the administration fee when they submitted it for repair.

I then asked how much it would to repair. He told me that it could cost up to 900.00 to fix. I almost fell over. "I just handed you guys 2500.00 3 weeks ago and you want me to give you another 900.00!"

He said it might not cost that much they could get a quote.

I asked"What happens if I can't afford to repair it?" He said we could get you a futureshop card and give you a deal on a new one. First, I can't get approved for a futureshop card, and second if I could this does not change the fact that I was cheated out of 200.00 and am now being forced into another 900.00

I said no dice. He then said he could hook me up with a monitor and I could turn it into a desktop. Ok, but I bought a laptop.

So that aside for now, I asked him well what about my warrenty. He told me that when I buy a new machine he would transfer my warrenty on to that one.

So I submitted my machine and the employee then tested one more time and said that I might be in luck. We both looked and saw a bit of the start screen when before it was just black. He said it could be the cable that goes to the monitor which is a 40.00 repair. Finally some good news. I was a little better but still feeling the sting of the "Sucks to be you" attitude that I recieved from both the employee and the manager who had joined us. Just a suggestion, demand better attitudes from your employees.

On May 7, 2009, I recieved a phone message from Karen x7111 from the futureshop service centre saying the there was water damage on the hard drive, motherboard, optical drive(disk drive) keyboard top cover, bottom cover, and main board. and the quote was 649.00 + tax. If all those things were damaged, the machine would not work at all. We opened the disk drive there was NO water in WHATSOEVER. We cleaned the keyboard and saw for ourselves that the keyboard was sealed completely, so how could the water damage it. If the motherboard was damaged there would be no way that it would connect to the wireless internet, no way the hard drive would work, no way I would get any kind of a start screen, and no way the fans would work. The top cover still had the plastic on it for god's sake so you tell me how that's water damage. Add everything and she is telling me that I need to replace the entire computer! What The HELL!

I realise that water damage is a physical damage event, but my daughter is 5 years old. There is no warning or avoidence. You can move a coffee cup, decide not to take it out in the rain. But a 5 year old in fine one second and the next second she's damaging your laptop. If you are going to sell warrenties under the premise of "EVERYTHING IS COVERED" then you should at least honor it. I had to save up my money, I researched for weeks to find just the right store to spend my money at. I chose the perfect machine, although is it have some bugs, I was happy with the decision I made.

And here I am just 3 WEEKS LATER, out a laptop, out 900.00, and extremely frustrated.

After receiving the message, I called back and informed that there was no way I could afford that. I then called the Futureshop back. I asked for the tech department and talked the Brian. I told him the situation and politely asked what I should do. He told me that I should take it to an independent repair shop who might be able to fix it for cheaper. I told him fine, I will need to have my warrenty refunded since I will not be able to use it once some other company touches it. Brian forwarded me to Fadi, the store manager. I asked for the refund. Fadi said I need a reciept. I told him it's been a month and I lost it. He told me sorry there was nothing he could do for me. He told me that if I come in and buy a new machine in the next 14 days he could transfer the warrenty to that one. WHAT! I told him I couldn't afford that and I was told by the tech guy that it was transferrable when I was ready to buy again. I am then again told "I am sorry you misunderstood" mmmm starting to feel really stupid now. He told me that it's only transferrable if it's stolen or if it's claimed under insurance. (Let's play the run around game again shall we) I told him that I want my money, he said he couldn't do anything without the receipt. MY reciept is in YOUR computer you can print 2 copies. He said sorry but no. (Take my money and run) So fine. I'm totally out 900.00 for something that was out of my control.

I made calls to independent repair shops, and the consenses is: If the computer was working in the condition it was when I left in your techs so called capable hands there is absolutely no way it would cost 650.00. one of the direct quotes was "I was being snowballed". Which I had a gut feeling anyway.

I will be taking my brand new laptop to another repair shop to find the REAL problem and the will guarentee FREE 100% physical damage, spillage and anything I want to do to it.

If they deem it unrepairable they are honoring my heartache by buying it off me on consignment parts. My Brand New Laptop may now have to stripped down and sold for parts. But the very nice and very understanding technician said there is something that should be done for me. I even got a surprise, about 5 mins later I got a call from the store's owner personally and he wanting to first apologize for what I have gone through and he wanted to do everything he could to make me happy. I will be buying my next laptop and any other computer products them as they are handling YOUR customer service.

You should be ashamed of yourselves. Now I am not expecting to get my money back or my computer fixed, but I will tell you this. If I get my computer back in a condition other then what I left it at or my computer store opens it up(He is really itching to get his hands on it to see what's actually needed to be fixed) and finds that someone has tampered with it I will be calling my lawyer and laying charges.

If one thing is learned, if you even are interested in this email, I suggest you lay into the Barrie Futureshop employees. Tell them to stop lying to the customers before someone charges every department of the company for fraud as people are in BC and Quebec already. I know Big Box stores like don't give two craps about little customers, but since this has happened, my brother in law, sister, parents, and two of my neighbors are never entering your store again for fear of being ripped off like me. If I thought you would even care at all, I'd go to news with this. But the only thing you all care about is $$$$$$ and how you can sucker as much of it out of us. I've had better experiances from Walmart for god's sake. I will never stop shopping there because even though they are a big box company you never get a hassle on returns. They stand behind there products, warrenties and there customer service is efficient and polite.

You will not receive another red cent from my family at all. My husband is even contemplating taking back everything else we bought that day. We are not satisfied with our products at all.

This was an email I sent to [protected]@futureshop.ca twice that was returned undelivered both times so if you know where I can send this me contact me thank you.

We spent over $5000 on a complete HP desktop system, including the "best warranty money could by" for my wife. I am a computer geek, but I would rather not work on her system...this was my way of letting the pro's handle things.

First service problem on the system requiring a call--system cutting out for no reason--and we are told by some far-away disembodied voice (took over 30 minutes and 2 calls to get a human being) that we need to "go to the local consumer electronics store, purchase a cable, a batter, if you can get another monitor, those would be really great so that you can swap these things out and we can continue to troubleshoot it." (and I'm sure that Best Buy would let us take all this stuff back when we were done with it, too!).

Absolutely stunning.

Sort of like "bring your own automotive engine analyzer to the repair shop" if you have a car problem. The absolute incapacity of these companies to live up to their word is astounding. I am thinking of filing a fraud lawsuit against HP right now, and since we are dealing with a matter over $5000, I want to be a major case of fraud--they are not even planning to ever send a service person out here to fix this, despite the fact that this service was precisely what I paid for.

I work in technology, but I am embarrassed for our industry--that this kind of service is being foisted upon people. The only reason I can't write my name is that my company does business with HP, and I would get fired for having the temerity to call them on this fraud.

This company is a long way from by Bill and Dave created...no soul, no integrity, no honesty, leadership replaced by bean-counters...no one willing to put their name or integrity behind what they sell...give me your money and run away...cowards and crooks...

I am mixed between being stunned and embarrassed.

Name withheld

I share same feeling of your complaint.

I had a very good HP 3055 printer, but then it needed repair the repair cost is HK$1600 while purchase new equivalent machine (HP MF1522NF...I thought equivalent) is HK$2600 minus trade-in bonus = HK$2100. (plus less waiting time for repair) but the nightmare begins with a new machine...how ridiculous

Pls see below extract of my email to HP...still following up the case, but in summary:
1. Poorer product design from my personal user point with an suspicious objective that it is designed for higher consumption $ of toner.
2. Poorly manufactured product and supporting installation and registration/program support services
3. Confusing HP CS, you have to spend time to listine so many voice mails before you get thru to CS which ask you to dial another number. That dept will ask you to call another dept if something goes wrong. (except the HP repair CS centre is good)
...anyways, writing this is much less time wasting than the solve my "new machine" problem which haven't come to a near end yet...

Extract of complaint:
+++
After rounds of telephone not-so-merry-go-round, I got message across: website for registration for HP Laserjet Trade in program does not work.
*************************
HP CS Action: emailed me form for manual processing via fax
(* the only good thing is to obtain an email from CS and he is ok responsive.)
*******************
From me: I do website refund and fax refund but no call from HP. Pls follow up. Thx
**********************
From HP CS: For the TITU status check please kindly contact our logistics company Mxxx Wxx at 6083-xxxx
***********************
From me:
Also want to complaint about my new MF1522NF:
1. The Power cord attaching to the machine does not fit, so always lose power***
2. The Output tray support is not fit, it is half hanging and shaking
3. The print cartilidge position also not very fit and it takes a few times before the machine can identify the thing.
4. The installation disk is not as sophisticated as the HP3055, so funny font appears for the message e.g. “now printing +-1/2y”
5. The scanning speed is slower than the HP3055 and even my home stupid C5300 photosmart series
6. Pls kindly fix 1&2 & 3 for me. (I have already pack the HP3055 into the the box MF1522F as instructed (very nicely – like brand new ), pls suggest alternative than asking me to pack the MF1522NF back into the box.)

You guys please help me follow up. I am a self help person but I have already spend too much just in the trade-in and the registration because of HP problems. Thanks.

***************************
From me: [HP staff]’s number does not connect and it is a mobile number. He has any official number?
**********************
From me: One more thing, the button shield/cover is poorly fit too. Can’t push the whole thing in.

Overall, the MF1522NF is a less sophisticated model than the HP3055 and what make if more worse is it is badly manufactured.
******************
My next email: More things, the machine has slow scanning speed and a lot of noise. Pls exchange the product since I just got it before the long weekend.

****************

Hello all,

I am really dissappointed and frustrated with HP. We bought this HP notebook model G60-235DX only 2 months ago and have been using it very lightly. 2 weeks ago my wife was closing down the monitor when all of a sudden the picture on the display dissappeared and black and white lines appeared on the screen. A permanent black spot of 1 inch in diameter showed up on the screen as well. My wife did not drop the notebook, she did not hit and she did not push the screen - she was just closing down the monitor. We called HP and explained the problem - they sent us a FedEx box and we shipped our notebook to them. 4 days later (which is today) we receive an email saying that there will be a service charge of $420 to fix the problem. Today we also receive a voice message where an HP rep asks us to call them urgently within 24 hours. We call her number, but her mailbox is full. We call the customer service and a lady explains to us that a service rep assessed the notebook and identified a crack on the display. We want to talk to the rep's manager, but she says he is not available. We ask for this rep's name and she says they are not allowed disclose it (never heard of this before with customer service.) We have had notebooks for many years and we know how to deal with them. That was not an accident and we did not cause any physical damage to the notebook - we do not feel any fault at all. We do not want to pay either 420 or 5 dollars for this repair and we are confident that HP must be responsible for it because they sold to us a bad product. We are going to call the manager on Monday to tell her the same story and she insists that HP is not responsible, we are going to ask them to return the notebook back to us and we are going to fight with all means possible as we have never been in such an unfair situation before.
Can somebody please kindly advise what the best steps would be for us to prove that we were not at fault and that HP has to take responsibility? We know about BBB and consider court as well. Please help. Sorry for so many words, but we are very dissappointed and wanted to tell a lot. Thank you veyr much!

I too was ripped off from this company for a tune of $395 and my computter. I was told the LCD screen and inverter was shot and that repairs would be done as soon as I paid upfront for them. I paid and then waited, and waited, and waited. I finally got in touch with someone and they assured me it would be repaird soon. I again took the word of a stranger and still nothing. Then they stopped answering my calls, stopped answering my emails, just stopped. I contacted the local police and filed a report, got a lawyer involved, got the BBB involved, even called the FBI. I finally got my computer back, not repaired and a statement that they would return my money. No such luck there. I am still waiting now it has been a YEAR. I am fed up with people that rip others off. I think it is about time to get some JUSTICE.
I checked and they are STILL in business of ripping off good people! Outrage is an understatement.

March 26, 2009

Att: Manager of Head Office

A Letter of Complaint

Dear Sir/Madam,
On June 7-th 2007, I bought a computer in the Future Shop #602 in Richmond Hill. This computer had a three years warranty. In some time the computer started to glitch. There was a problem with a sensor control functioning and the screen blackened. The shop has accepted the computer without making any written notes about its condition. I handed over the computer to repair and in two weeks it was returned to me. I was told that the service had been done to the computer.
Soon after that the computer screen blackness problem appeared again. The employee of the shop took my computer and didn’t make any written notes about the state of the computer on the moment of reception. Some time later, they called me and informed me that the computer repair had been done again. I arrived to the shop and the employee told me that the computer had been repaired and was in a good condition. He told me that they had replaced one expensive detail.
When I came home, I found out that the problem hadn’t been eliminated. The screen still got black and there appeared some blinks. I brought the computer to the shop again for the third time. It was taken with the same problem, which in reality had not been eliminated. When I handed it in, there were no claims towards me from the employee’s side.
Only in two weeks the manager notified me that some physical damages were done to this computer. They required that I should pay the amount of 331 CAN, in order my computer be repaired. He informed me that insurance wouldn’t cover this amount. I was astonished because I always cared well about my computer and handled it properly.
In the shop I was told that screen had internal damages in 6 spots. They supposed that these damages occurred as a result of pushing to these spots with fingers. I am certain that I have never done these damages to my computer. I am not a computer hardware expert therefore I couldn’t reveal these damages at the moment of purchasing this computer. I am sure the wrong functioning of the computer is caused by some flaws at computer production. There are less than 2 years since the time I have bought the computer, but the computer is in a constant process of breaking and repairing.
I wasted lots of my precious time on campaigns and negotiations with the repair shops. I can’t work effectively and perform my professional tasks without a well-functioning computer. And the most important thing I lost my faith in having high quality goods and services from your company. The matter is that 7 months after having purchased my first computer, I bought another computer and it also didn’t function properly. There was a problem and I had to change the hard disk in my second computer.
Another thing that I am not comfortable with is my moral obligations towards my friends, who on my advice bought the goods from your shop.

I would like to have more confidence in your company. I think your company should do, at least something, to help me to solve problems with these computers.

Though, I understand that it’s difficult to prove that I haven’t done any harm to my computer. I need your help in protecting me as a consumer.. Please, either provide me with a well-functioning computer or return my money back.

Yours Sincerely,
Igor Rogovskiy

My incident number is [protected]