the service i have received from HP is disgusting, the people you talk to are rude and offhand, they refuse to supply you with their name when you ask, and do not honor it when they say they are going to call you back.
i have been told my product is out of warranty when in fact the product is less than a year old, and instead of explaining to me that a hp warranty is from the day tesco had the product, the initial lady, who refused to provide me with her name when asked, just said your product is out of warranty, when i questioned this as i had already told her the date i brought the product she used a rather aggressive tone n proceeded to talk to me like i was a child. she refused to put me through to a technical department and refused to listen to what was wrong with the product, she put me through to the complaints department who told me i could not speak to a manager as there where none then when i said that waas ridiculous she said oh but were all managers.
my partner then rang the following day was promised numerous times to be called back and never was, he faxed the proof of purchase as was told he would receive a phone call within 15 mins after he had sent it within a hour he still had not and made 4 phone calls that day. when he finally spoke to the lady who had been dealing with originally she said they had been very busy, although three separate people had promised she would call my partner back that day and he managed to get through to the department within once being put on hold for longer than a matter of minutes.
she told my partner she had all the details and would get a technical adviser to ring us on Monday however when he asked her to confirm them she was unable to do so. she then asked for his name and phone number and what was wrong with the laptop which he had already provided 3 times that day.
there service and manner is a disgrace and i suggest anyone thinking of buying a hp product to think again as if and when they brake you will be treated like a piece of dirt!