"Hotwire Hot Rates"
I just recently, about 20 minutes ago, booked a hotel through Hotwire. I chose the "Hotwire Hot Rate" option. Hotwire hides the hotel name so 'other sites do not know what good of a deal you are getting'. I did not know what the hotel was, however it just seemed like a good idea, a gamble if you will, to try to get this 'ridiculously good deal'. I saved 50 cents.. Yes, 50 cents. I could have used my AAA discount and saved $10 if I had booked from the hotel website and I could have cancelled my reservation with no cancellation charges up to the day before my reservation.
Hotwire... I hope you are happy with yourself. I played into your scam and I am not a happy camper. Now I am stuck with a room that I do not want, don't know if it is smoking or non-smoking, don't know what size or the number of beds and can't cancel my booking. When I went on Hotwire again, I could not even pull up the link that I used to book my hotel. I called Hotwire customer service and all they had to say was that they do not do cancellations, refunds or exchanges.
What kind of business is this? I am not the type of person who takes time to go online and submit a complaint. I will never use Hotwire again and I strongly suggest that you do the same...