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Home Advisor Complaints & Reviews - Service magic scam

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Home Advisor

Posted: 2012-10-30 by    Nurdek

Service magic scam

Complaint Rating:  95 % with 21 votes
Contact information:
Home Advisor
United States
As a small business owner, I try to treat my employees and customers well and trust my vendors to do the same. However, in August 2012, I disputed charges for my Service Magic Professional account. To my surprise, they flatly refused to provide documentation! (that’s not suspicious, right?). I closed my account but proposed settlement in modest monthly payments to avoid collection fees and credit damage AND (here was my mistake), provided my debit card number in good faith. They assured me that they would consider it and call back. That was the last I heard for months…

Fast forwarding to yesterday, October 22, 2012. To my complete surprise and without any authorization, Service Magic has debited my card for the full amount. Pay day is Thursday and now I can’t cover payroll! I call Service Magic to ask them to reverse the charges and they respond (NOT MAKING THIS UP) that as long as they have my debit card number they can charge as much as they want whenever they want! Desperate to cover payroll and honestly pretty angry too, I tell them that I am going to call my bank and stop payment. She responds (AGAIN, NOT MAKING THIS UP) that she will continue to charge my card for the full amount every day if I do that! I demand a manager and a few hours later (which I spend urgently trying to think of some way to cover payroll for these employees who are trusting that I will pay them for their hard work so they can support their families) a manager calls back, reads me my email suggesting settlement, and then tells me that if I agree (which is a lie-I only proposed, never approved) to settlement, it can be any amount due.

Well, I found their CEO on Linked In and emailed him and filed a complaint with the TX and CO Attorney General’s Offices, but I just wanted other business owners to know that it is better to generate your own leads or at least work with a company that will provide a foundation for their charges. As far as I’m concerned, if Service Magic can’t prove that they earned it, then it is fraudulent.
Comments United States Products & Services
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Home Advisor - Selling Private Information


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 30th of May, 2013 by   The builderman 0 Votes
I have been with SM and home advisor since 7/2010 and I think that the above comment must be true as well. I have not had the exact experience but they have tried and succeeded many times in scamming more of my money from me. i have called numorus times and although the customer service people are polite they are rarely helpful and you will need to contact them often to dispute charges (they do help here) as they are deliberately confusing to the average home owner trying to entice erroneous leads they can charge for in hopes that their customers wont all ask for credit requests.
I have had their own supervisors tell me that they had a bad call and would issue requests to everyone who got the bad lead. Well they didn't till I called and asked when.
Stay away from this company
 27th of Jun, 2013 by   emkm 0 Votes
This makes me question whether or not I should continue using Home Advisor for future project in my home. I don't want to work with contractors who are unhappy with the company they received the referral from. I'd like to know that Home Advisor is treating their contractors fairly, and without such nasty responses to the contractors. I will have to do more research on Home Advisor and may have to reconsider using them in the future.
 19th of Oct, 2013 by   unhappy with HA 0 Votes
I feel sorry for contractors who pay for this service. When I called Home Advisor looking for a contractor I specifically stated that I didn't want to receive calls. They told me that they would give me the name and number of the contractors so that I could reach out to them. Before I even got off the phone with Home Advisor, I had received 2 calls. Unfortunately for the contractors, since HA didn't properly screen my needs, those contractors weren't able to assist me and therefore paid for a lead that is a dead end. For the rest of the day, I didn't answer the other calls that came in if I didn't recognize the number. I have asked HA to delete me from their database and have thus far not received any cooperation from them. ( I guess that with the vast database, they can tell you guys how great their numbers are!) I asked (many times) for the name of the CEO and they were not willing to provide me with that information either (which is public information) unless I told them who I was - Yes, after some research, I have found that it is Chris Terrill and the parent company is IAC. ( I will be reaching out to Mr Terrill as well as the CEO of the parent company) As a contractor, I would hesitate to do business with and pay a company that won't freely give the name of the CEO to a consumer who requests it. I cannot trust a company that isn't transparent.
 16th of Dec, 2013 by   Robert Macali 0 Votes
I wrote a review on the Home Advisor website. The contractor I spoke with failed to show-up, which infuriated me since the first day was a Friday, and the following day Saturday. Two appointments, and neither fulfilled. I had canceled other things I needed to do on both of these days anticipating the arrival of the handyman. The contractor wasted my time. Not only that, but I inconvenienced my tenant since some of the work was needed in their unit and was necessary for me to give them notice.

Therefore, I felt it necessary to write the review to alert other consumers like me about the unprofessional conduct, and alert Home Advisor that one of their contractors was a total flake. One day after posting my review, I got a telephone call from a Home Advisor Rep who asked questions of my complaint. I explained the entire scenario to her. Though seemingly sympathetic, she said thay my review may not be posted on their website since there was no actual work done! Apparently, Home Advisor doesn't care enough that I was inconvenienced two times by one of their recommended contractors. It appears that it's ok to inconvenience consumers and not necessary to alert the general public on their website. They're only interested in making money from the leads they provide to contractors, and use their "reviews from customers" to only enhance their business, not to tell the truth.

I will never deal with this unprofessional concern in the future, and advise that others find another source for services.
 21st of Dec, 2013 by   Moose Mountain 0 Votes
I am a mason contractor who lives in a pretty rural area. I signed up because my son had used it in another state with some success. It was over the phone since I had trouble getting on their website. A real salesy smchmooser. Anyway, the first "lead" was someone who never called back despite many attempts to contact. That cost me $11. Second was a lady with a stuck damper who never called back after the first contact, this lead cost me $12. Third was someone who said they never requested our type of service, that cost $19. I called to complain and was told they had no control over the customers. I threatened to cancel and they gave me a $100 credit against future leads. Figuring this would last awhile at $10-20 a lead, I continued. Well, suddenly the lead prices went up. They can't tell you how much a lead will be, it depends on the "category". Right. Next lead costs me $34 and it was a service I did not even offer. Then 2 more leads within a week and these were $58 and $32!! The $58 one was 45 miles away, a guy who almost fainted when I gave him a price of $400 to grind out cracks in his foundation and seal with hydraulic cement. Why did this lead cost $58? Who knows, they make up the rules as they go along. You will see no mention of them on the website, kept intentionally vague so they can rip off you folks who are NOT PAYING ATTENTION!! Mind you, I had put a cap of $100/month and these last 4 leads were all in November. So net loss to me $68 for nothing. I called customer service and they were jerks, actually threatened me that if I did a chargeback it would go to collections and they would add another $20 on each time that I would have to pay. No one will take a $68 collection case like this; they are liars that money is added, usually it is just forgotten as soon as they know you have a good reason for not paying it. So I am in the process of a chargeback.
 17th of Jan, 2014 by   Making All Things New 0 Votes
I have a small family run Painting and Deck Restoration business in The Omaha NE area. I started using Home Advisor services in September 2013. At first things were going okay, then my statement came in and I was charged $134.99 for the month, which had been set to be paid in four payments. I called and was told I was mistaken, that every quarter a charge of $134.99 is paid. That was error 1, the next month I must have received at least $500 worth of bad leads. Customers who never asked for estimates for painting, customers who had already hired a painter, and customers who were only seeking information. When I called about these concerns of paying for leads, and spending my time and wasting customers time, I was told Home Advisor had no control over customers and their choices. Spent over an hour on phone and came away with a $9.33 credit towards future leads. The following month, same issues, terrible leads, customers who didn't ask for services upset I was calling, and once again paying money to this company I didn't have, but was willing to invest into the idea. I called in December and vented to a real nice customer service lady, she sounded like she understood my struggles and concerns. She spoke to a manager, and came back telling me there was nothing she could do. I told her I would give Home Advisor two weeks to change quality of leads I was receiving, and if nothing changed, I was leaving. Well its the New Year and I've received four leads this year, three were bad, and one was good. I called this afternoon to cancel my account. To my surprise, they didn't even try to keep me or give me a reason to want to stay, "not that I was going to". If a customer calls me with a concern towards work I've completed, I do everything within my power to correct the issue and make things right. I encourage all small business folks looking into Home Advisor as a service to provide leads or jobs, watch out, research the information out there. To customers, they sell your information to other sources, as they do to contractors. Every time you look at their site about home services, they send out leads to 3-4 contractors who pay for that information. Example: Interior painting of 3-5 rooms, cost to the contractor is about $50. So if sent to 4 contractors, they just made $200 off those folks and these folks may never get that job. I made a big mistake using them. Lost over $1000 on leads and not to mention money spent on gas, flyers, calling, and bugging good people who didn't need to be bugged.

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