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I just rented a car from the Albuquerque NM airport Hertz dealership. This will be the last time I rent from them. I have never experienced such poor customer service!! They quoted me the price of $175 for 1 week and then charged me over double the price for "taxes and fees." This has turned into a learning experience.
I will never rent from Hertz again. I complained to the manager about the poor customer service and she then proceeded to belittle me, so it's not just the front desk clerks who are jerks! I then called the national toll-free number and they said they had no control over the local customer service. I WILL NEVER, EVER RENT FROM HERTZ AGAIN. THEY ARE RUDE LIARS. This learning experience cost me approximately $500 for a one week rental of a mid-sized vehicle. Do not let this happen to you. |
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| The issue isn't what Hertz charges for a gallon of gas, it's that with this program you pay for the whole tank in advance at that price... so unless you bring the car back on fumes, you're GIVING them back any gas you did not use! They try to slide this by as "would you like to not have to fill the car up before you drop it off, we charge only $X per gallon" and THAT is the fraud: misrepresenting the pre-purchase of a tank of gas as the option to bring it back below full. DO NOT pre pay, just fill it up on the way back to the airport. |
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| I rented a car for two days on 2/24/07 in Lexington, KY and was supposed to be billed $56.26. I was billed $175.78 on my MasterCard bank card on 3/1/07. I spoke with the Manager. He said they had mistakenly charged me for fuel, even though I had filled the tank up before I returned the car. He also said this had happened before. He assured me he would send the information to the main office in Oklahoma City to credit $119.52 to my account. I spoke with him on 3/6/07 and 3/8/07 as the credit was still not on my checking account. He kept assuring me it would show up any day. I kept trying to call the toll free billing inquiry number but it was always busy. In the meantime, the charge overdrew my checking account and my bank deducted $9.00 from my checking account to transfer money from my savings account to cover the overdraft. As of today, 3/14/07, my checking account has still not been credited by Hertz. I called the billing inquiry number and after being on hold for 12 minutes, I finally got a representative. She told me that she did not have any record of any requests from the Manager about crediting my account. She said she would credit my account $128.52 for the $119.52 overcharge and the $9.00 bank charge, and it should show up on my bank account in 3 - 5 days. We'll see! |
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| I concur with the Hertz complaints. I rented in Jacksonville Florida. I was told I could take the option of buying a tank of gas from them or refilling myself. The Rep stated the gas for the OPTION was $2.31 and the price of gas where I was headed was $2.65. I took the OPTION, thinking it was just that, an OPTION. The Rep never informed me that I should return the tank empty, and that none of the gas I purchased wouldn't be credited. I purchased a full tank of gas just prior to returning the vehicle thinking the OPTION wouldn't be charged at the time of checkout. The OPTION was not deducted from my final bill, and I was unable to communicate with the non English speaking Hertz employee who took possession of the vehicle. I filed a complaint on the ever so personal Hertz complaint website and got the generic, "we can not return your money because you signed the contract." I essentially paid $70.00 for a tank of gas and gave it to Hertz. Well they can keep the gas, but they lost about twenty yearly rentals from our work group. In addition AAA, who endorses Hertz is going to hear from each and everyone of us. STAY AWAY FROM HERTZ AND THEIR FRAUDULENT BUSINESS PRACTICES. |
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| Same story here. I rented from Hertz , Denver Airport location on 06/10/07. I was running late and didn't have another 30 or so minutes for the Hertz rep to work his way through the line of customers before me to be processed and receive a receipt. I should have known that not waiting for a receipt would be exploited, I later discovered a charge of $143.20 for fuel on my credit card. Still waiting for resolve, though I'm sure my wait will be fruitless. |
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| The fuel purchase is what you guys seem to most complain about. It's a convenience option, pre-purchase what's in the car, and when you return the vehicle, don't worry about filling it up, just drop it off empty. Hertz has to make money in every way they can, it's not fradulant or stupid, it's legit smart business practice. I see nothing wrong with it at all. In most cases, you would be spending more money to fill the vehicle up then taking the option. |
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I rented a car on March 24, 2008 for five days (RR654207562). Since it was the day after Easter, the rental office was jammed packed and the wait to be served was quite long..When I was finally served I signed the agreement assuming it was written according to reservation data I agreed to when I phoned it in.
When I returned the car and saw the over charge of
$62.20 I tried to have the overcharge removed.
After much hageling I recieved a $30.00 reduction.
I expected a bill of $150.00 plus taxes and not $230.00 |
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| I had nothing but a good experience when I rented from Hertz at the Gainesville, Georgia facility. My car was ready when I arrived, clean, and the young lady was courteous, pleasant and helpful. Returning the car was as easy and quick. |
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| Made a complaint about service on4/14/08 with Shila at extention 7807. She stated I would know something by Friday 4/18/08 I called 18006544173 and was told i could not be connected tothat extention number. Would like to know what the outcome of my complaint is. |
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| my name ..nadia abdellatif femil from ca city of bell 6601 king av 90201 ..i waz in city of Downey at the hertz rent car's i got mazda cx7 on tha march 20 ..i rented the mazda on april 7 ..to whitter city the men he was helping me in city of downey he was in city of witter that day when i return the car he help'd me again so that day i didint have money on my DEB CARD so he say it's ok cash so i give him the cash ..848.84 i ask for reciv he say it's ok nothing will be your ok... i told him ok so after a while i got my bank of america statmen i see he was also charging my DEB CARD i was ther on whitter hertz ...he say you never give me cash ...and he was acting cryzy with me ...and his name ..PHILIP ogola...and i swar to god thAT all this is tro ...and my # 323 282 9730, ...help me pls |
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| my name ..nadia abdellatif femil from ca city of bell 6601 king av 90201 ..i waz in city of Downey at the hertz rent car's i got mazda cx7 on tha march 20 ..i rented the mazda on april 7 ..to whitter city the men he was helping me in city of downey he was in city of witter that day when i return the car he help'd me again so that day i didint have money on my DEB CARD so he say it's ok cash so i give him the cash ..848.84 i ask for reciv he say it's ok nothing will be your ok... i told him ok so after a while i got my bank of america statmen i see he was also charging my DEB CARD i was ther on whitter hertz ...he say you never give me cash ...and he was acting cryzy with me ...and his name ..PHILIP ogola...and i swar to god thAT all this is tro ...and my # 323 282 9730, ...help me pls |
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| I was quoted $96 dollars for my rental and when the car was returned, they charged me over $200. I spacifically told the woman I needed the car until Sunday night, the rental store was not open on Sunday. She told me I could pick the car up on Saturday before 1pm, they closed @ 1, and it would be a 2 day rental, I agreed, she then told me the total was going to be $96 and some change. we only needed to drive a 4 hour trip to Pennsylvania and leave the car there, 1 way trip. I thought $96 was a little steep but, really needed the car. When the car was returned they charged 2 x as much and said I only reserved the car for 1 day, and kept it 2, so they charged me 79.99 each day. NOT WHAT I WAS TOLD!!! I would have never paid over $200 for a car for a 4 hour trip, a train would have been cheaper and faster!!! I can not afford $200. We had to pay extra for gas, which I agree and have no dispute, but I was told 96.00 dollars and some change on the phone for 2 days, she was told I needed the car until Sun. night Never once was I told the car needed to be back @ 1:00 Sunday or the Number $79.99 even mentioned. I am sick over this, $200 is outragous. Please tell me something can be done about this. This women was not clear AT ALL on your prices, I would not have taken this vehicle for that price . $200 dollars, PLUS the price of gas. It's rip off, and I feel I was misled. I want some answers. It was not fair what was pulled here!!! |
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same here. I made a reservation on the internet and was charched already with almost the whole rent due. A day prior to the pickup I checked with the office on the LAX Airport and not suprisingly, they charged me almost the double ammount of money. Seeing that I canceld the reservation and asked about my money. The guy on the counter said, all good, give it a couple of days and it will be refunded. After almost a month now, still no money and the lady on the customer hotline says. It was never canceld and if I had a car or not, she could not see.
I'll take a camera team to the LAX and make a good story for european TV Station, they love rip offs like that and I'm sure on the long term we help future customers with that... |
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Date
1186 days ago by Billy B 
1118 days ago by John Christensen 
720 days ago by Stephen Domines 
