They have Proven They will not Play Fair, Keep posting your experiences.
I have a site, Will not post link out of courtesy to this site, specifically oriented to this complaint.
My Insurance company will not assist me with an UNINSURED DRIVER claim, because the DRIVER supposedly was insured, and the Oregon DOJ, and Attorneys are just not understanding. Just because I won the Suit against the Driver, doesn't mean they have to pay it. Hertz only owns the car, and is self insured for the replacement of that car... not yours.. your car is crap, I can tell just by NOT looking, that you have the lowest trim, High Mileage, Bad Paint, Old tires, well, tires are tires, whether they are brand new or not, they don't count.
Here is a comparison car, no VIN, Wrong Model, Wrong style, wrong trim, and they don't exist. I looked, 06/24/2008.
You know they allow you to upload your images, MAYBE they will find them. Maybe not, depends on if they look or not. See also, CCC Valuescope, CCC one, and other CCC news in the archives, and you will see this is not the first time this has been brought to the attention of OUR State, as in 2007, one year before Hertz Rentals Driver hit my vehicle, Oregon Closed that loophole with ORS 20.080.
Obviously didn't work, as I am still waiting 2, 683 days, 5 hours, 53 minutes and 1, 2, 3, 4 seconds for a fair offer.
Best of Luck to you all and thank you for Posting your Experiences with Hertz Claims Management, even if it is so we don't feel alone. :)