We had a terrible experience with Hanson's. When the sales reps (there were 2, one was in training) came out, they were very nice. My husband and I are young, and first time homebuyers. I wish we would have shopped more, but we didn't know any better.
After signing all the paperwork (or so we thought), we didn't hear from them for weeks. Only to discover that the New Sales Rep, forgot some paperwork, and needed my hubby's signature. He called at all hours of the day (sometimes at 10 pm) wanting to meet up. At the time, my husband was unemployed, but looking hard for work and going on several interviews. I had 3 jobs to make ends meet, so I had little in the way of free time. When he was finally able to meet up with my husband to sign the remaining paperwork HE forgot- he has the nerve to say "For someone's who unemployed, you certainly are hard to get ahold of".
Then, we don't hear from them for weeks. After our initial sales consult, they tell us we will have new windows installed in 3 weeks. 7 Weeks later, I still hear nothing. (Which would be mid September). I call to find out where our windows are, and she tells me they wont be ready until November 27. Then, September 26 they call to say they are coming to install our windows the next day between 11-1. They show up at our house at 8:30 am, and start working. It would have been nice to have some notice. We have 2 dogs we had to make emergency arrangements for, and my husband had to leave that day for a job out of town. So, we had to call my Father in Law to come over and supervise.
We also purchased gutters from them. They didn't tell me when they were going to install the gutters, the guys just showed up one morning as I was on the way out the door for work. Not only were we treated poorly, we also got taken advantage of. we ended up paying the permit fee twice because "they" lost it the first time. Then, the woman would call and yell at me that they still didn't have the permit fee. We still have not seen our money back from that. I even wrote (and called) Brian Elias, as we were given his cell # to use if there are any complaints. To this day, I have not heard A THING back. No response from the complaint, no nothing. They told us our Windows would be eligible for a $1500 tax credit. WRONG. We only got $500 of the $1500 because they dragged their feet on the installation. They still send sales reps out to the house to try to get us to buy new windows... Don't they have it on record we already did??? DO NOT BUY FROM THEM.