On June 15, 2010, I ordered windows from Hanson's costing 4, 357.00. The salesman, was out twice to get the ordered "right". Once on 6/15 and again on 6/18. They have come into my home and broken personal items, my alarm system and windows. They have installed windows that I did not order, installed incorrectly measured windows, windows that were the wrong color and mismatched windows. They have had to reinstall the old windows because they broke the new windows (2 times ) On top of the installation team measuring incorrectly numerous times the last visit on 11/19/2010 was from the actual window maker to measure. This bought the total to 5 times measuring for the same windows. The have been careless and disrespectful to my home. The installers took the sheets off my windows (I took down my draperies so they could work and I was having the house painted)and put them on floor to work on. They have ripped my alarm system from out of the wall all the way down to the basement.
They have broken custom drapery hardware
thats impossible to replace becauce of their age. I am going to have to replace all of the hardware in the home to match and repair my alarm system. It was understood by the installers and myself that the contacts could not be salvaged but the wires were to stay in place. They gouged deep pieces of wood from my window frames to make the windows fit. After many calls to Hansons, I've talked to project manager, Kristen, Nichole, the general manager Marv Glasser(very rude and Augumentive and would not let me finishes my sentences), Cary, Jen, Jillen Marilyn Weitz and Mike Pense of customer Service, I still do not have my order completed. I ordered windows in the summer time so my home would not be open to the harsh winter. I trusted hansons to be a reputable company. All I know now is the hansons is "BAD NEWS". I am very dissatisfied and have tried in good faith to correct the problem. I would never use them again or recommend them to anyone. I have disputed the charges to my credit card. But because Ms. Paula Lybeck of Hansons winds said they have been trying to reach me and even put a letter on my door December 16th 2010 (which I did not recieve), Wells Fargo Bank has rejected my claim. When did a letter being put on a door a legal docoment? What happened to certified letters?. I submitted the complaint letter on Dec. 9 2010. Now all of a sudden dec 10th to dec. 16th my windows are ready. I would have never heard from hansons if I did not dispute the charges. I wish i had read the complaint page before before ordering from hansons. It would have been a whole different ballgame.