Several years ago I tool my then 84 year old Mother to the store on White Bridge Rd--we sat there for 30 minutes while the 2 staff worked with one customer each, which would have been OK, if at least one of them had acknowledged our presence--no one said "hello--be with you in a few", "kiss my foot" or anything at all, so we left. We were probably luckily ignored since the next day we learned my Mom's pain was gout, which required oral medication, and they wouldn't have been able to help anyway, however, a kind word would have been nice!
A couple of years later I "got" plantar fasciitis and was prescribed custom orthotics by a podiatrist, which are wonderful--but they were fitted with molds made from wet plaster strips placed on my feet up with them up in the air, in a neutral position, so all the nooks and crannies in my feet were exposed and filled in. I got 2 pair, at $450 each, and a cortisone shot in my left heel (ouch!) all for a $25.00 co-pay with my employer's health insurance (pre-obama/"care").
In order to actually fit your feet, molds must be made with your feet in a neutral position; standing on "mold material"
flattens your feet just like standing on concrete, therefore molds made in that position can't provide support!
Every time I see the commercials for this company I think about their rudeness to my Mother, and that their product can't, by design, provide arch support. The complaints above are a testament to that fact!