Recently Gog.com had a sale, for some reason my visa company wouldnt allow a purchase to go through on their website, I thought that strange, but went out and bought a "special gift card" that they indicated worked with their site.
During the sale I attempted to make purchase only to be completely unable to do so. I emailed them because yes I still wanted to buy from their site. Right away I got a response (automated), it had a note that said "If you want to tell us more about this issue, please answer this email.", so I emailed as much information as I could, hey if it helps right? a week goes by, nothing, another week, nothing, so I email again, still nothing.. Coming up on a MONTH and still no response.. I am really glad my Visa said NO, because this company is crap!
I wont be buying from them, EVER and will be sure that friends know of the horrid service..