GE Money Bank review: Cheating customers! 571

all of you need to contact the Office of Thrift Supervision to complain about this i am having the same problem with GE they posted my payment made in january to december then charged me a late fee . i had to make double payment in February and now i am struggling with other bills to catch up. they are a Fraudulant company.

Office of Thrift Supervision
Office of consumer Programs
1700 G Street NW
Washington DC. 20552
http://www.ots.treas.gov

I cant belive im reading this now! i wished i would have read this earlier i have a care credit account and they say they have lost my payment also call after call and no where they are rude and even if you get someone to talk to you they cant tell you nothing i sure whished someone would help us out with this they are driving me crazy!

jeff goff

Good luck getting anything from G E Money Bank except grief!
I financed dental work through them - big mistake! I have paid over the minimum payment and paid early every month. They hold each payment until the due date to make sure they get to charge the full amount of interest. I cannot tell you how many payments they have "failed to receive" so they charged me late fees...
I realized that my payment for this month had not yet cleared my bank, so I called them to inquire about it. Guess what? - they didn't receive it (again). I told them I had finally got fed up with their inability to track payments or post them on time, so I wanted to obtain the payoff balance.
They quoted my balance and I explained that I was sending them yet another check (this time for the payoff amount).
Now I am receiving harassing calls on my cell phone because I am past due - they haven't received my last check either! And guess what - since it is late they are charging me late fees for that too!
I could understand one or two checks over the life of the loan failing to reach their destination... things happen and the mail system isn't perfect; but to lose 4 or 5 payments a year (I've counted 16 lost checks since May 2006) tells me something is VERY wrong!
My next payment is going to be by cashier's check and sent by certified mail - let 'em explain missing that one!
Sign me - "Finally Learned My Lesson"

well glad to have found this, here is what i have going on with these jerks . well i made a 1000 $ payment on the 13 of feb. and then got a letter in apr. that they were lowering my limit . have always made more than the minimum payment never late, got a letter telling me why .so ok check credit report and looky there they pulled credit on the 13 of feb. and guess what 1000 payment and 1000 credit lowering .
i would be up for a class action ...

I recieved a letter last month stating that my interest rate was being raised without legible explanation. I have had this account for about 2 years and have always made my payments ontime and stayed well under my credit limit. This month they closed my account. They stated that after a credit review they decided I was a high risk customer. This made no sense to me because my credit has significantly improved in the two years I have had the card. Has this happened to anyone else. If so did they increase your APR before closing your account.

I am in the same boat this is so f'ing rediculous! I am so interested in a class action suit...email me at emorrison1972@gmail.com. Thanks!

The same thing has been happening to me. I paid them $679.00 and another $200.00, which not only made my account "paid in full, " but overpaid by a little over $120.00. I received the same harassing phone calls for about a year, and after they received a letter from my lawyer, they sold my account to one collection agency after another. We found out that they applied the two payments to someone else who had my first initial and last name, but a completely different account number--total incompetence on GEMB's part.

This issue has been unresolved since 2006. Though GEMB was sent check copies, bank statements, and automatic payment histories from my bank, they refuse to correct their mistakes. It is now 2009, and my credit score is low because of them. I just got off the phone with my lawyer, and I fully intend to sue them for their negligence. I advise you to do the same because this is the ONLY way that you will get any justice from these criminals!

GE MONEY WANTS US TO MAIL AN PAYMENT, WHAT THEY DON;T KNOW IS I;M CALLING CHANNEL 9
TO HELP ME FIND THEY ADRESS IN ORLANDO, OH I;M FROM THAT AREA I WILL FIND THIS COMPANY .I ;LL LET YOU GUYS KNOW WHAT HAPPEN.

i will heading over to orlando on thrusday. i;m going to find this company

I have just recieved a letter from GE Money Bank stating they are closing my account due to Delinquency payments in the last 12 months. This account was never delinquent and in a matter of fact has been paid in full for over 6 months .
Now this is on my credit report in which I have to dispute . This company sucks and I believe these retailer must stop using GE Money Bank to get these buyers credit .
I will dispute this legally and I will win .
Thank you, and everyone beware ...
Sincerly,
Tanya Lanoue

GE Money has continuously added unnecessary fees to my credit card account for the past several months. I purchased a lawn mower through Lowe's in May 08, which was advertised as "no interest for 12 months" when you use your Lowe's credit card (managed by GEMB). Everything was okay for the first few months. I always made my payments online, and would sometimes make two payments within a month. Then I started receiving telephone calls...sometimes 7 or 8 calls within an hour...from GEMB insisting that I was overdue, and that even though I had made a payment, I hadn't paid the "late" fees, and that immediate payment is due "or else". I informed all of the operators that I spoke with that I always paid the amount due shown on my online statement. The operators insisted that there were new fees that I hadn't paid. For months I would argue with them and tell them that I am current because I pay what is shown as due. The arguments were futile...they still continue to call, sometimes as late as 11 p.m. at night, or as early as 6 a.m., and they are typically very rude, and difficult to understand because of heavy accents. I have had it with this company, and although I don't want to harm my credit, my final resort is to just not send any payments. I've sent this company thousands of dollars, and the balance never goes down because they shift the payment due date, or the interest rate (because they say I was late, even though I wasn't). At this rate, the card will never be paid off, and my only hope is to just quit paying.

I had 4 different accounts with GEMB. 1 account, the limit was decreased and they gave me that same line about my credit history (which has improved since I got the card), 1 account was closed and they gave me the line "it was due to inactivity." How is the account inactive and I just paid it off in January. Since the other 2 accounts are still open but are paid off, I am sure they will be closed soon as well. This companies actions reduced my credit score and kept me from refinancing my mortgage.
Thank you GEMB for ruining my credit and screwing me over royally.

PS I hope they get what's coming to them since they are taking advantage of seems like all of their customers during this time of economic struggles.

I too have recieved the letter in the mail cancelling my current dental care card. I called them only to here the there is nothing they can do. I have never missed a payment and even pay substantially above the minimum. I conveyed this and still there was nothing they could do. I now expect my other card's interest rates to go up for simply no reason at all. Of course, now my great credit is harmed and there is nothing I can do about it. However, if my other cards go up, I will pay them and crappy GE Money Bank can simply wait for their money... until hell freezes over. What is the use in having good credit if a company like this can destroy it at a whim. I have seen and read the current horror stories that this company creates, they are everywhere online and I simply think that if they closed my great account, I will close my payments too them. If my credit is now destroyed, what difference will it make if I don't make their payments?

Today I open a letter from GE Money Bank, Informing that my account with them is close. They said base on my entire credit history and not solely on my history with GE Money Bank they gave as the decision. My problem is I never requested any credit increase I paid my account on time with them. This account was open 2007. At that time i gave them my SS number. BUT didn't give them permission to run my credit in 2009. Since my account with them was paid in full never late they had no reason to report any information about me to any credit agency. They told me to call [protected] give my account then they hang up on me. Who gave them the right to run my credit?

Ge Money has terrib le customer service! They reduced my limite due to adding another person to my account wich one monthe prior they increased it $1000 dollars and without notice decreased it to 250 dollars putting me over the limite and withe tons of over the li mite charges I have never been late always making more than the minimum payment and having an account with them for 4 years why would you do this to people that are loyal to you

I too have have nothing but TROUBLE w/GEMONEY! The "late payment" theme resounds as I read over other complaints. I get the same run around each and every month and wind up making addl payments and incurring late fee's & finance charges. And yes, there Cust. Serv. is highly skilled at the run around scheme and always say I have keyed the wrong acct info ect., but funny how, after they force you into multiple payments, they need no further confirmation of acct. numbers other than the last 4 digits, and yes they have an excuse for that too. I am planning to pay this loan off for $2000.00 which actually will wind up costing over $3000. w/finance charges, late fees etc. The three CEO's may someday face litigation w/the way they are operating thier business. No wonder our country is suffering financially, these are the guys who helped us get here!

I've had a GE money card for just over two years. Never late and always paid more then the min due.
However, today I received a letter stating they closed my account due to inactity and that on my credit report it well read: Credit line closed, closed by credit grantor. This really pisses me off.

My husband and I put new wndows in our house when we bought it in 2006. We were financed though GE Money Bank with no credit card. We have never had any problems with them until the last 2 months. All of a sudden our payments our higher and higher. We have never been deliquent on our payments. When I called their customer service number and your on hold for over a hour. The attitudes of the customer service reps are terrible. They are rude and nasty. Something needs to be done. When I call and ask for a supervisor, I get told there isnt one available. When I went to research how to email them you can only write to them. Any one have any ideas? I need help.

This has been my experience with this Company. What recourse do we have with these CROOK'S

To whom it may concern:

My dispute is with a company called Select Comfort /GE Money Bank #[protected]. In 2005 I purchased a bed from select comfort/GEMB utilizing their same as cash in house credit company. All payments were made on time and in full up until the time the bed was return do to poor performance. At that time a refund less shipping was returned to me. They have recorded 3/ 30 day 1/60 day and 1/ 90+ day mark on my report which is affecting my ability to refinance my home and I want it expunged from my record.

Beginning on November 2008 I have contacted several customer service representatives and spent “many” hours on the phone. I finally contacted customer service manager David Richardson ID # D9B026 who apologized and said he had no idea how this could happen. He promised me he would take care of it personally. It has still not been taken care of.

I have also contacted a customer service Manager by the name of Robin on three occasions. She was uncooperative to say the least. She informed me that there was nothing she could do, the transaction had taken place in 2005 and that their records did not go back that far. She said if I had a complaint I would have to send a letter to the customer service department. I told her that I was under the impression that was who
I was speaking to and that I had sent a letter to her department in December of 2008. I also informed her not only did I send a letter, but that I had received a letter back from here department stating that there would be an inquiry into my case and they would contact me with there findings, there was with no response. She informed me again that there was nothing she could do and that she had no record of any letters sent. I then asked to speak to her superior at that point and she informed me she was as high as I could go! I then asked her if she could at least transfer me to customer service manager David Richardson and she said that she worked for a large company and to try to find this manager would be impossible. I find it hard to believe that with all the information given to this individual she could not ether help me her self or transfer me to someone else that could. Not only do I find it unbelievable that someone with this attitude would work in a customer service Department, but that she would have employed at all.

I find it totally unacceptable that one, someone who has paid his bill as agreed upon with your company would have this mistake in the first place and two someone would be subject to a customer service department who was so uncooperative when try to rectify your mistake.

I would appreciate anything at this point you could do in my behalf in this matter.

And yet another pissed off customer. I used GEMB to buy a motorcycle last year, since that time I have been called to make payments before they are even due. Had mystery charges added to my account that even THEY cant explain, payments lost etc. The other morning they called me 3 times within 1 hour(830-930) to collect a payment THAT I DONT OWE THEM! Nothing but crooks!

I agree that the this company's customer service (non-exsistant) is one of the worst that I have ever encountered with any business. I have a government purchasing job and I do a hell of a lot of business with online vendors and customer service representatives and I have never, NEVER, run across a company with such a rude, non-customer friendly, in your face attitude towards the very people who keep their butts in business. How freaking arrogant can one CEO and customer service manager be towards their customer's? It's a damn insult!

First Complaint: I made a payment of $225.00 which reflects as "posted to my bank account" on 16 Mar 2009, meaning they have my payment money there. Now, here it is 24 Mar 09 and it still hasn't shown up on my account and these idots are telephoning me because I haven't made a payment, WHAT?. What the hell does the accounts receivable accountant do around there all day? Who the hell is posting the books? This is totally unacceptable business accounting practicies in my estimation.

Second Complaint: I have tried for 5 days straight to contact GE Money on the phone to pay off the balance and terminate my account with this irresponsible company. It's next to impossible (if not impossible since I've never been able to reach a live person) to get to talk with a customer service person. If someone knows how to get past the damn automated telephone system to talk to anyone, I'm open to suggestions.

Third Complaint: I've tried and tried to login to my account online and the stupid thing say "The information you provided doesn't match our records", Imagine that? Let's see, my SSN, my telephone number, my date of birth hasn't changed in 50 some odd years, how the hell does it not match their records? How about unqualified employees doing the data input?

At first I thought I was just getting all steamed up over nothing, then I went to the complaints page and low and behold, there's many more customers experiencing like problems with this company.

This is totally unacceptabel to me as a customer in good standing. This is how people's credit gets stained and their score get dropped. All because some incompetant, uncaring companies like this one think they're too damn good to answer a phone and personaly take care of customers. How Rude can one company be? GE Money obviously doesn't care if they drive away a customer?

I will be paying off the charge I created for the purchase of a new set of tires and then I'm going to cut there damn card in such small pieces that it'll look like sand.

If GE Money cares anything about keeping repeat customers, the first thing they need to do is rip that damn phone system out of the wall and throw it in the dumpster, the second thing would be to fire the customer service manager since they obviously haven't got a clue as to what good customer service is, and get back to the basics of good ol' person to person customer service. And lastly, get rid of the CEO and the accounting manager and get someone in there who is customer oriented.

I highly recommend that if any of you who are considering financing ANYTHING with this company and you have any other alternative at your disposal for obtaining credit for your purchases, use it! Stay the hell away from these people and let their stupidity and their beloved phone answering system sink their own ship.

A Highly Dis-satisfied customer!

The story is my mother got a credit from them for around $3500 back in Feb '08. We have been making payments $300-$400 a month so that we wont hit the deferred interest charges by the end of the term ends. This month is supposed to be the last month for us to pay the total amount and only $500 left on the balance. However, we got the statement showing additional $700+ deferred interest charges, which is totally ridiculous. I called them a couple of times today and was put on hold for more than 15 mins everytime. But finally, i got to talk to the escalated management or something and i was told that they never waive interest charges. I told them that i am ready to make my last payment of $500 and its not even 3 days after i recieve my statement - they still said NO...i am asked to write a letter to presidential correspondence in El Paso, TX. I've seen so many comlaints against them and it seems like we all are having the same problem with GE.
I am ready to write a letter to them or sue them in order to waive the ridiculous deferred charges and to stop this nonsense company.

They are crooks and are going bankrupt unless the taxpayers bail them out like AIG. The indian office from Georgia mistook me for someone else and would not stop calling despite 5 requests. Finally gave up and moved to tmobile with a friends list. They stole my landline basically. At first I felt so sad to be cheated and powerless to fight back against foreigners who rape Americans on our own soil. I fell better knowing the others experience similar. I am sad for you, but at least I don't feel as bad knowing they raped so many others

Ask to speak to an American. Talk about how hard it is to understand what they are saying. Ask if you can speak to an American again. Say "huh?" alot. Just try it, its a great feeling. "Are there any Americans there I can speak with? Your accent is very bad. I can hardly understand you.. Huh? Sorry, I don't speak Spanish (haha that one seems to really piss them off.)"

I do this whenever I get an Indian on the other end of the line.

Note that if you do that with a retail chain store or bank, sometimes they actually DO have Americans stashed away in the closet and they will transfer you to them, thats always a nice surprise too.

So basically, don't ever settle for having to take to some foreigner in India about your personal business.

Someone has to do something about this company. I filed bankruptcy and want to continue my payments for a purchase of several years ago. GE Money Bank, heretoforth referred to as crooks, refuse to send me statements and or bills, but expect me to send in payments, not knowing if they are being credited to my account or not. I was informed I could call and find out what my balance is at any time. I'm refusing to do so and am contacting the Attorney General for my state. Everyone needs to contact their state representative and demand they, the crooks, change their "policies" immediately. I'm sending not another penny and they'll never find the "asset" they threatening to repossess. THERE'S GOT TO BE A LAW!

GE MONEY IS NOT JUST CALLING CREDIT CUSTOMERS! THEY ARE TELEMARKETING THEIR CREDIT CARDS! THEY ARE USING TRICKS TO TRY TO AVOID THE "DO NOT CALL LIST REQUIREMENTS BY USING FRAUDULENT TACTICS LIKE CALLING WITH COMPUTERIZED UNKNOWN NUMBERS, TO KEEP UP WITH PHONE NUMBERS THAT HAVE A RECEIVING LIVE CONTACT SO THEY CAN THEN CALL YOU BACK WITH THEIR TELEMARKETING MESSAGE! THIS IS AN ILLEGAL TACTICS THAT THEY ARE USING SO EVERYONE THAT ARE RECEIVING CALLS FROM THEM SHOULD CALL THE FCC TOLL FREE AT: [protected])
ALSO CALL THE Federal Trade Commission TOLL FREE AT: [protected] EVERYDAY THAT YOU RECEIVE THE CALLS AND GIVE THEM GE MONEY TELEMARKETING # [protected] AND LET THEM KNOW ABOUT THE CALLS THAT YOU ARE RECEIVING AND I GUARANTEE THAT YOU WILL GET THEM CAUGHT AND PENALIZED FOR BRAKING THE "DO NOT CALL" LIST RULES! (I HAVE GOT THE FCC INVESTIGATING GE MONEY SO IF EVERYONE ELSE CALL THE FCC ALSO YOU WILL GET GE MONEY PENALIZED)

Hello everyone. I too have been completely screwed by this company. Everyone is talking about doing a lawsuit but no one is doing it. I say we get this suit started. Please email me at jill.norris@gmail.com if you would like to get involved. What this company is doing is completely illegal and it should not be stood for any longer.

Jill Norris

Oh man don't even get me started with GE Money! They have the worst customer service I have ever encountered. Their website is not safe or secure, Firefox actually blocks it, won't let me use it. Whenever I need to contact them it takes me 20 minutes to contact someone with a thick Indian accent. Yet when my payment is one day late (they keep switching the due date on me) it's non stop phone calls and you bet the person on the other line is American. Their rates are ridiculous, I can't keep up with my payments which makes things worse. I'm usually pretty responsible when is comes to getting my payments on time and in full. I have a Navy Federal credit card as well. Their service is superb and I never have any problems with them. I'm sending every dime in I have to get it paid off asap and never using them paypal, ebay, or any of their services again!

I, like all of you am having simaler problems with GEMB. My big question is this: How the heck do they get away with this? As consumers, there has got to be something we can do.
I just got off the phone with wal-mart, and I told them, you guys are making it very hard for me to pay my cc off. Everytime I make a payment, which is more then the min, they take my credit away. And why? I have never been late, nor not paid, why are they hitting our credit reports, which just ruins our credit, and again I ask, how are they getting away with this?
There has to be something more we can do, especially at this time. We have all worked very hard to get where we are today, and along come's GE to mess with our hard earned money? If anybody knows of anything we can do together as consumers please advise. After reading some of the stories here I am outraged.

Well. This is March 7, 2009, and I just finished poring over pages and pages of complaints against GE Money Bank aka Care Credit and every other pie they have their finger in. The complaints are so similar in nature, and there are so many, that I am confounded as to why I cannot find a class action suit active against them. Does anyone know of an actual suit that is in progress and where I can contact the attorneys involved?

If not, how many of you are willing to put in the time, effort and investment to bring such a suit about? I am willing to start the ball rolling, but I cannot do it alone. If you are seriously interested, please email me at jackb.bailey@gmail.com. If I find that I can get enough true support, I will begin the groundwork. If you have any information, suggestions, attorney reference, etc., please email me with same. I don't want to hear your stories, just that you are willing to get on board and do something about it.

Complaining may be cathartic, but action brings greater satisfaction!

GE Money Bank needs to be stopped. Let's do it.

A credit card company cannot speak to anyone but the cardholder unless the ch gets on the phone and says their full name and gives permission to speak with a third party. No one can speak on the cardholders behalf written or verbalized. Its a very simple procedure. If your mother is ill, then you can ask for the credit card company to send a third party letter to your mother and have her sign and give permission to speak with a third party. Thats the rules. Its simple if you follow them.

Follolwing is copy of the e-mail I received today grom those GEnius, guess what account am I closing today?:
gmoney gemoney

IMPORTANT SUPPLEMENT TO YOUR PAYPAL BUYER CREDIT ACCOUNT AGREEMENT

The following provision is being added to your PayPal Buyer Credit account agreement:

You agree that GE Money Bank and any other owner or servicer of your account may contact you about your account using any contact information or cell phone numbers you provide (whether previously provided or provided in the future).
You expressly agree to the use of any automatic telephone dialing system and/or artificial or prerecorded voice when contacting you, even if you are charged for the call under your phone plan.
The above provision will become part of your account agreement if you consent to the provision by (i) using your account more than 15 days after this notice is delivered to you or (ii) keeping your account open after March 15, 2009. If you do either of these things, we will conclude that you have consented to being contacted on your cell phone in this way. If you do not want to be contacted on your cell phone in this way, you may call us at [protected] at any time.
Note: This email was sent to you by GE Money Bank's PayPal Buyer Credit Services division to provide important account servicing information regarding your PayPal Buyer Credit Account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your PayPal Buyer Credit Account. GE Money Bank is located at 4246 South Riverboat Rd, Suite 200, Salt Lake City, Utah, 84123, USA.

This is an unmonitored email box. Please do not reply to this email.

I finally have written a letter to my Attorney General. I have recieved a copy of the letter they have sent to GEMB. I am waiting for a reply from GEMB as requested by our A.G. If your A.G. cannot do anything for you, you need to write to the Federal Trade Commissions. These crooks cannot keep on cheating the American public!
Gale Severson

I applied for a JC Penney credit card knowing/thinking I would have no problem. my credit score is 765. they went through GE Money Bank and I got denied. there was no number to call or address to write to complaint and dispute it. I feel this GE Money Bank is a rip off to all.

Thank you for sharing your comments. GE is the worst lender I have currently but they hold so many accounts with good stores, etc. that I prefer to do business with. It's really too bad because while GE gets a "bailout" the stores will not despite all the customers lost due to GE's practices. Those poor store employees that are required to ask everyone if they would like to open a charge to save 20% today will be the ones to lose jobs for their doing GE's job...ironic and pathetic.

Another victim of GE Money Bank

FEB. 20, 2009

GE MONEY BANK - CREDIT CARD --- TOTAL NIGHTMARE !

MY MOTHER DIED LAST WEEK AND THERE WAS A BALANCE OF AMOST $20.00 ON THE CARD TO WHICH WAS PAID IN FULL VIA CHECK... I HAD COPIES OF THE STATEMENT AND CHECK, ETC...

O.K., SO MY MOTHER JUST DIED, I AM A NERVOUS WRECK, AND SO UPSET TRYING TO DEAL WITH IT ALL AS WE WERE VERY CLOSE... AND SHE HAS NOT EVEN BEEN PUT TO REST.

I ASKED THE PROBATE DEPARTMENT AT GE MONEY BANK TO SEND A LETTER TO ME WITH THE APPRORIATE DOCUMENTS TO HAVE COMPLETED AND RETURN THEM WITH A COPY OF THE MY MOTHERS DEATH CERTIFICATE TO CLOSE THE ACCOUNT.

INSTEAD OF GE MONEY BANK DOING AS I ASKED... SO I COULD GIVE MY SISTER (THE EXECUTOR) THE LETTER TO FINALIZE THIS ACCOUNT WITH THE ZERO (0.00) BALANCE AND CLOSE IT; GE-MONEY BANK DECIDED INSTEAD TO SEND ME A LETTER EXPRESSING THEIR CONDOLENCES TO ME, AND THEN PROCEEDED TO ADD ME AS THE [[[[ SOLE ACCOUNT HOLDER ]]]] ON MY DECEASED MOTHERS CREDIT CARD, STATING THAT I WAS A JOINT CARDHOLDER.

I NEVER HAD MY NAME ON THIS CARD, MY MOTHER NEVER ADDED ME TO THIS CREDIT CARD (THAT I KNOW OF...), YET I HAVE A LETTER IN FRONT OF ME STATING THIS ON THEIR LETTER HEAD. I HAVE MADE VARIOUS TELEPHONE CALLS TO GE MONEY BANK AT DIFFERENT TIMES - MOSTLY TODAY, THEN WAIT ON HOLD FOR UP TO 30 MINUTES-- NO ANSWER, JUST THEIR STUPID MUSIC.

I THEN TRIED THE COROPRATE OFFICE, AND OTHER DEPARTMENT TO FIX THE PROBLEM. I HAVE BEEN TRANSFERRED BACK AND FORTH BETWEEN MEXICO, PHILLIPPINES, AND THE U.S.A. TRYING TO GET SOMEONE WITH A BRAIN (AGAIN) IN THEIR PROBATE DEPT.; OH YES, TODAY IT ONLY TOOK ABOUT 5 PEOPLE AND 4 TELEPHONE NUMBERS LATER TO ME TO THE RIGHT DEPT. HEAD - 1 HOUR LATER.

NOW, I AM ON THE PHONE AGAIN EXPLAINING EVERYTHING ALL OVER, ASKING FOR THE DOCUMENTS, TELLING THEM THEY ADDED ME TO THE CREDIT CARD [[[ WITHOUT ]]]] MY PERMISSION WHICH IS BASICALLY [[ FRAUD ]] AND THAT I (AGAIN) NEED A LETTER FROM THEM STATING THEY REMOVED MY NAME FROM THE ACCOUNT, AND A LETTER TO THIS AFFECT. SIMPLE YOU THINK?

WRONG! SINCE I HAVE (AGAIN) TOLD THEM MY MOTHER DIED THEY STATED THEY COULD NOT SEND ME THE FORM REQUIRED TO DECLARE MY MOTHER DEAD... NOW UNDERSTAND, THIS IS A STANDARD FORM [[[[ NOT FILLED OUT ]]] LIKE AN APPLICATION FOR A CREDIT CARD, YOU HAVE TO FILL IN THE BLANKS TO GET THE CARD... WELL, THE DOCUMENT IS THE SAME --- GIVE THEM MY MOTHER NAME, ADDRESS, ETC... WITH A COPY OF THE DEATH CERT AND HAVE IT MAILED BACK.

I TOLD THEM ONCE IT CAME I WOULD GIVE IT TO MY SISTER (AGAIN, THE EXECUTOR) TO HAVE COMPLETED AND RESOLVE THIS MATTER. GE MONEY BANK SAID THE [[[[ COULD NOT ]]]] SEND ME THE REQUESTED DOCUMENT UNLESS MY SISTER ASKED FOR IT BECAUSE MY MOTHER DIED.

I ARGUED WITH THE GE MONEY BANKS REPRESENTATIVE THAT I AM ASKING FOR A FORM THAT IS [[[ UN-COMPLETED ]]], A GENERIC FORM AND WHY WOULD I NEED MY SISTER TO CALL AND ASK FOR A FORM THAT HAS NO DATA ON IT? DUH ! THEY COULD NOT GET IT.

SO NOW I ASKED GE MONEY BANK THAT SINCE YOU HAVE MY NAME ON THE CREDIT CARD ACCOUNT AS THE "SOLE ACCOUNT HOLDER" PER YOUR LETTER I RECEIVED YESTERDAY (WITHOUT MY CONSENT OR KNOWLEDGE)... I AM TELLING YOU TO CLOSE THE ACCOUNT.

GE MONEY BANK SAID THEY COULD NOT CLOSE THE CREDIT CARD UNLESS THEY SPOKE TO MY SISTER FIRST, OR MAKE ANY CHANGES... I AM IN MY 50'S, NOT A KID! WAIT, YOU ARE TELLING ME I AM THE SOLE ACCOUNT HOLDER NOW ON THIS CARD AND YOU WILL NOT CLOSE THIS CARD THAT IS SUPPOSE TO BE IN MY NAME UPON MY DEMAND?

I TOLD THE WOMAN I UNDERSTAND THE ECONOMY IS DIFFICULT RIGHT NOW WORLD WIDE, AND I UNDERSTAND GE MONEY BANK DOES NOT WANT TO LOSE A CUSTOMER... BUT I WAS NOT GOING TO BE RESPONSIBLE FOR A CREDIT CARD RUNNING 21% OR WHAT EVER THEY CHARGE NOW-A-DAYS, AND I DID NOT WANT YOUR CARD, NOR ASK FOR IT.

I TOLD THEM I WOULD FILE A COMPLAINT WITH THE U.S. ATTORNEY GENERALS OFFICE / DEPT OF JUSTICE, AND A FEW OTHER ORGANIZATIONS FOR FRAUD. AFTER THIS, THE REPRESENTATIVE FROM GE MONEY BANK THEN SPOKE TO A UPPER LEVEL SUPERVISOR AND THAT SUPERVISOR GAVE THIS REPRESENTATIVE PERMISSION TO "MAIL THE FORM TO ME" . THEY STILL REFUSED TO REMOVE MY NAME FROM THIS CARD UNTIL MY SISTER COMPLETED THE APPROPRIATE FORMS. SO TO THIS DATE, I AM STILL CONSIDER A "ACCOUNT HOLDER" ON THE CARD THAT I NEVER APPLIED FOR, ASKED FOR, OR KNEW ABOUT...

IT HAS BEEN A WEEK NOW, SINCE LAST FRIDAY (I BELIEVE) THIS NON-SENSE STARTED. I HAVE WASTED A MIN. OF 3 HOURS OF PERSONAL TIME ON THE PHONE, AND ON MY CELL PHONE, TOO. I ONLY HAVE A 700 MINUTE PLAN AND WENT OVER BECAUSE YESTERDAY I SPENT TOO MUCH TIME ON HOLD SITTING IN MY CAR AND TRYING TO GET TO THE CORRECT PERSON REGARDING THIS MATTER. AT 45 CENTS PER MINUTE FOR EVERY MINUTE OVER IS COSTING ME MONEY...

WHO SHOULD BE RESPONSIBLE FOR ALL THIS WASTED TIME AND THE EXTRA $$$$ OF OVER TIME COST NOW ON MY CELL PHONE? HOW DOES OUR GOVERNMENT ALLOW GE MONEY BANK TO RUN A BUSINESS LIKE THIS WITH ALL THE COMPLAINT'S AGAINST GE MONEY BANK?

I GUESS THEY JUST DO NOT GIVE A DAMN... LOOK AT THE "MADOFF" CASE WHERE HE TOOK THE SUM OF $50 BILLION DOLLARS FROM INVESTORS OVER THE PAST 10 YEARS. DESPITE AN INSIDER COMING FORWARD 3 TIMES TO THE SECURITY EXCHANGE COMMISSION (SEC) OVER THE 10 YEARS, WITH PROOF, NOTHING WAS DONE...

BUSINESS AS USUAL WITH OUR CORRUPT SOCIETY AND CORRUPT COMPANY'S

well guess what they own my paypal card too and I also recieved a letter reducing it to nothing, this card I will also pay off this week and will be cancelling it as well I wish we could fix thier rates and see how they like it I guess it is thier cards so I will just send it back Dan Hohrein Idaho

I have never been treated so awful, as if I had screwed lots of people out of thier had earned money, My SAM's club card which I use for a assisted living business was cut from 3000.00 to 100.00... I use it twice a month and spend between 1200 and 1400 each visit and pay it off at the end of every month... I am going to COSTCO I do not need to be treated like this I have a 745 credit score ^%@$#@!$#^%% them Dan Hohrein Idaho

Take the ### to small claims court!