FYE
reviews and complaints

I won’t recommend the company Fye Music Store. I paid $50 for the membership and used it within several months, but I wasn’t satisfied with it at all. So I decided to cancel the membership and contacted the customer services. I tried to reach them for several times, but no one replied. I left several messages, but no one called me back. They continued to charge me, but I want to stop it. Maybe someone has any ideas how to stop these charges, please contact me then or leave a comment. Thanks.

I bought some stuff from the company Fye Fye BSP VIP. The rep offered me to obtain the membership, but he didn’t mention that it wasn’t free. I agreed and after that they started to charge me for $13 per month. I want to stop it, but the seller didn’t communicate with me. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

When I walked into the store, which was completely empty not a single other customer besides myself, I approached the counter to trade some blu rays for whatever I found while browsing. The associate at the counter told me that the girl who is doing the trades is on her lunch break and I would need to come back or wait until she comes back. This would make sense if it wasn't that I am the only sustainer, and only had 4 items that all he would have to do I scan. I have come in to trade at fye multiple times the entire process to trade or sell takes a total of 30 seconds and then however many items there are that need scanning. Mind you, this associate was leaning against the counter on his phone when I walked in and when I asked if he would be able to process them instead he told me no because this was the girl who is on her breaks job for the day and he does not want to. He was extremely rude and clearly shouldn't be employed if he doesn't want to do anything besides play on his phone.

Received and paid for backstage pass for one year. Find out I'm being charged $11.99 every month. Never agreed to this

I was trying to find a place that buys back dvds besides online and I found out that Fye does. I called FYE to make sure they buy back, because I live in asheboro, and I didnt want to get up there and find out they dont buy back. I called and talked to an associate named Matt which acted very friendly and said that they do buy back dvds and that I could come there tommarro (sunday) and they're not buying them back today because it's they're most busy day of the week. I was thinking that he was kind of blowing me off because he didnt want "the extra work", so i asked for the manager. The whole time I'm talking to him I'm being polite. He then said that he was the manager. I told him the situation that I needed to sell my dvds "that" day and I could'nt do it sunday- his tone changed with me and he paused and said, " ...how many dvds do you have?" I told him just 6..." He then said...uhh, yea i guess you can bring them down" and then he just hung up on me! Whats the deal with that. I was not even being rude to him, and Im suppose to be the customer. He acted like I was asking him for a favor. They told me that they buy back dvds "anytime" outside the holidays, not whenever they're not "busy".

I have been calling to cancel on four consecutive days before the 20 days of membership and have not been able to get through.

I just purchased the Hunger Games DVD for my 9 year old son this evening 8/21/12 and passed on paying extra $2, on top of the $25 I was already paying, for the warranty because why would a brand new DVD need to be replaced? I played the DVD in two separate DVD players that work perfectly fine for all other DVD's in our house. The movie paused repeatedly in both DVD players. I never thought I would need a warranty on a brand new DVD, but now maybe I understand why the sales clerk was pushing me to purchase the warranty. How can you sell brand new DVD's that are apparently defective, hence the need for a warranty, then tell a customer that you won't allow it to be returned because it is opened? I would expect to be able to exchange a defective item for a replacement of the same exact item without needing a warranty. Please tell me that the store will exchange this for another copy or am I to end up as just another dissatisfied FYE customer?
Disappointed FYI Customer in Maryland!

I want to complaint about FYE-BSP. My wife paid for a membership for one month. After a month and a half they charged her money for the next month. She called to cancel membership. But the next month the same happened. Is it legal?

Their user membership is pitched as being COMPLETELY FREE for two months. In reality, you will be charged immediately, then again within a couple of weeks, and then monthly. Also, you will be offered three magazine subscriptions. I opted against them in the store, so they chose three random magazines for me, which I was also charged for through a company called TWX without my permission. They automatically use your credit card that is swiped for your actual merchandise purchase. TOTAL SCAM!

I purchased a children's movie DVD approximately 2 months prior to the release of the film Tangles. I paid in full at the time. When I received a call the DVD was in I had my daughter pick it up the following day. When she did they charged her 6 dollars more for the film because it was not picked up at the time of the sale. They contend it was to be picked up at that time but they never indicated that to me when I purchased it nor did they call to say it was in until the sale was over. I believe this is a total scam.

I was recently in my local FYE store to shop for a DVD copy of the little mermaid for my daughter. She is 4 years old and she was with me when I was shopping. Now I know that FYE sells movies that of an adult nature but I was okay taking her in there because they keep the adult movies covered up with placards. However, on this particular day the music playing over the sound system was grossly inappropriate. The lyrics were obscene and made references to sexual acts and belittled women. They also contained a lot of profanity. I understand that as a parent some discretion is needed but I don't think that a store in the mall that sells Disney movies and is marketed as a place for anyone to shop should be loudly playing music that is OBVIOUSLY unfit for children to hear. I will NEVER shop at FYE again because I don't want my daughter exposed to that sort of filth and I wont spend my hard earned money to patronize a company who is so irresponsible.

I was signed up for the FYE VIP pass. I called and asked them to cancel it after the first month. A year later I see that they are still taking money out of my account. I call them and get them to cancel it. Nine months later I come to realize they are still charging me. They said I can't get any of the money back, despite the fact that I haven't used the service ever!

I've been charged for who knows how long $11.99 a month. I never bothered to check my statements until now. I wanted to know why my available balance was always changing with out any purchases. I don't know what this company is and I'm sure I never authorized them to charge my card. I tried calling and I got an answering machine saying something about back stage tickets. I'm 53 years old and I'm not interested in any back stage tickets to anything. I am being ripped off. My credit card company told me they received similar complaints and will try to assist me. I think since there are so many people getting ripped off buy these cons there should be a class law suit against them. I work hard for my money, If anyone has any info I'm in!

I signed up for the Backstage pass not being told that after the first month there would be a monthly charge. When I saw that on the pamphlet I was quick to call and supposedly cancel. I was assured I wouldn't be charged any money and that the cards number was now invalid. I threw the card away. It is now 1 month later and I am being charged. I tried to call and deal with it but without a card a number I was told I had to go to a store and order a new card. I live a ways from the nearest store so that is not an option. I want to be assured that these criminals won't keep charging me when I told them not to.

I WENT IN TO LOOK AT BUYING A FEW DVDS AND WALKED AROUND AND NOTICE IN BACK CORNER PLAYBOT BOY CARDS BEHIND WAS ADULT PORN UNDER ACTION FIGURES ABOVE IT HOW GROSS, IT WAS DISGUSTING TO SEE PORN IN A FAMILY STORE WERE KIDS AND TEENS BUY CDS AND MOVIES. WE WENT TO CLERKS BUT ALL GUYS WHO'S IQ COULD NOT ADD UP TO 3 DIGITS. PORN IS YOUR CHOICE AS AN ADULT IF YOU WANT TO BUY IT NOT MADE EASY FOR CHILDREN TO SEE IT IN A FAMILY STORE, YES CAN SEE IN ON THE INTERNET BUT IF PARENTS CARED AND WATCHED WHAT THERE KIDS DID THEY BE ABLE TO CONTROL, THE CLERK AT THE NESHAMINY MALL IN BENSALEM SAID WE TRY TO KEEP THEM AWAY WHICH IS BS PUT PORN IN LOCKED AREA OR BACK ROOM FOR ADULTS ONLY AND BE BUZZED IN. WILL NEVER SHOP THERE AGAIN JUST DISGUSTING STORE

So I went to FYE at the mall with one of my friends to find a poster that they wanted and I see a Girl with no shirt on and I said to myself they dont need this stuff here so I walked around and saw porn movies I mean if they are going to sell that then actully make a store for adults only..thats not for a kids and teens place.. And another thing They should have New Posters of bands heck even older bands.. Like Pop/Rock/Metal bands/Singer like) The Ready Set, Never Shout Never, Black Veil Brides, Escape The Fate(with new singer Craig mabbit), Hey Monday, Slipknot, A Day To Remember, Bring Me The Horizon, Avenged Sevenfold, Nickelback, HECK! even The Beatles, Bullet For My Valentine, BrokenCYDE, Linkin Park, Blood On The Dance Floor, Green Day, Paramore, Adam Lambert, Cody Simpson, ECT! Have even country bands/singers like Rascal Flatts, Jason Aldean, Tim McGraw, Sugarland, Carrie Underwood, Uncle Kracker, Big & Rich, Taylor Swift, ECT! They Have the cd's but why not posters? HAVE MORE MOVIE POSTERs Like Zombies, Nightmare Before Christmas, Edward Scissorhands(Minus blood and gore), Pirates Of The Caribbian, Alice And Wonderland, Dear John, ECT! So thats What I think THEY SHOULD HAVE MORE PEACE SIGN POSTERS! And less justin biber like have 5 or 6 posters of him but not 10 Or 20

I called to cancel my membership & they didn't do it properly.

MAke sure to say CANCEL MY MEMBERSHIP at the end of the call.

Hello, here is one more case agains FYE VIP.. I'm from Venezuela and I went to USA last year, in March. I bought several stuffs in a FYE store located in Taylosville, UT, and this year I've noticed several charges of $9, 99 and $11, 99 on my credit card account. I can search between that travel tickets (I always save them in a safe place) because I think they gave me a card or something simmilar. The desk clerk just gave it to me to get some discounts for my purchase or next purchases, I don't remember so much. If you guys find a way to get back our money, please let us know.

Regards, Freddy PH.