Complaint Rating:

Purchased 600.00 monitor. At the time also purchased their PSP - 5 year warranty in case there was in issues, always like to be safe then sorry. A year and half later there is issue with monitor. Take it back to Futureshop, warranty in hand. They send it away to see if it can be fixed - 4-6 weeks later, called back. Monitor can't be fixed, with the warranty they can replace it with a comparable product. Went to Futureshop today. There is nothing comparable to the monitor, the only one that came close was 999.00 - 27 inch. My original one was 599.99 (out of box)- 21 inches, with 4 USB ports, SV inputs, and the screen could rotate. Their warranty says, replacement with a comparable item. Too bad they don't actually mean it. I was losing a couple of features from my original, but I thought great, 27 inches is nice. We get up to the return counter, and they balked. They would give us an in store credit for the one we had purchased and that was it. Forget it. We got our money back, plus the cost of the useless PSP warranty. Total they paid us back was $885.00. We would have paid out an additional $300 for another warranty, plus we are looking at getting a Sony Alpha package ($1500.00 approx.). Well, we are not going to buy it from Futureshop. We have spent literally thousands of dollars there. Not 1 more cent am I going to drop there. It's too bad they treat the customers the way they do. In the end they lose out on money, but I'm sure there will be other suckers to replace us. I pity them.