Complaint Rating:

Company information:
Fry's Electronics
United States
frys.com

We purchased a brand new Apple G5 Power iMac on January 8, 2006. Or so we thought. It was a demo and it didn't work so we took it back. On January 9, 2006, they gave us a brand-spanking new machine. We went home and registered it. On January 3, 2007, realizing the one year warranty was about to expire, we bought an Apple Care Plan through Apple. After receiving it, we tried to register it. No go! Apple told me that this iMac had already previously been registered on December 23, 2005! I contacted Frys who told me that resetting the purchase date was a simple matter. It took him two weeks to tell me that there was nothing they could do. They were not able to reset the date and Apple would not budge. I contacted Apple who told me the machine had been registered TO ME on December 23, 2005 and that they would not honor the Apple Care Plan. I faxed copies of all receipts showing the purchase date to Frys being January 8, 2007. They refused. What they did tell me was that this particular machine *should* have been sold with a Limited Warranty AND that if an Apple Care Plan was going to be purchased, it MUST BE PURCHASED AT THE TIME OF THE ORIGINAL SALE! In other words, they sold us a used machine, backdated their records to register it to a date several weeks before we actually purchased it, and failed to disclose to us the rules Apple imposed on purchasing an Apple Care plan for this machine. We were just stunned. We won't be buying any more Apple machines from Frys. But I will be pursuing them about this fraudulent and deceptive practice. Old habits die hard, and what haunted this company years ago has come home to roost. Shame on you Frys. I'll take this as far as possible.