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Frontier Airlines Complaints - Early returns program!

Review all Frontier Airlines complaints

Frontier Airlines

Posted: 2008-03-16 by DR [send email]
Early returns program!
Complaint Rating:  100 % with 3 votes
Company information:
Frontier Airlines
United States
Phone: 310-809-9874

Don't bother with Frontier Airline's Early Return Program. They allow you to earn a lot of points but they don't give you anyway to use them. A round trip ticket with flexible dates is impossible to get and I don't know why they have Mexico as an option. What a joke, I regret ever flying with them. One-way tickets are possible but not likely.
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Comments

114 days ago by Nancy Hadam [send email]
Use your miles-forget it. We tried to get information for months on when we could book our tickets to Alaska for next Spring. They continually told us to call back. This went on for two months. Finally, we gave up and tried to book our flights to New York in December and found that it was too late. Thanks to the misinformation from Frontier and the blackout dates, we had to purchase all of our tickets for both trips although we have 50, 000 miles. I wrote a letter to the Frontier CEO requesting resolution. We received a letter back thanking us for our "feedback". I have called the person who signed the letter, early returns, consumer affairs (which is really customer service) and the Administrative Assistant to the CEO. I've written another letter. I want a complete and just explanation of their bad service and a resolution to my problem. I am thoroughly disgusted with Frontier, am canceling my cards and transferring my miles.
54 days ago by Degalelisa [send email]
I've had the same problem without any resolution. I've even tried to book flights using my early return miles to some of the less popular cities Frontier flies to without any luck at all!!
I'm wondering WHO has actually had luck successfully using their early retun miles?

Any info you can share about transferring your miles?

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