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2.5 230 Reviews

FreeShipping.com Complaints Summary

85 Resolved
145 Unresolved
Our verdict: Engaging with FreeShipping.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FreeShipping.com reviews & complaints 230

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Newest FreeShipping.com reviews & complaints

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1:01 pm EDT
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FreeShipping.com "free shipping"

This is a rip off. They're obviously not going to pay the full costs of your shipping, or else they wouldn't make any money, but they make it look like they are a service offered by Amazon so people fall for it. At no point did they mention anything about a sign up or monthly fee but both were taken from my credit csrd this month. Thats over $100 and i havent received any free shipping since I signed up. These people are cheats and swindlers, they should be shut down immediately.

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12:36 am EDT
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FreeShipping.com $12.97 out of my account/ unauthorized bank account charge

I have a pre-paid bank card through King Soopers/ Kroger. I never gave anyone to take this money out of my account, and my bank is the ones who called me about this, cause they know I am a fix income due to I am receiving chemo treatments right now for my Lupus and I can not have this taken . I want my $12.97 back, in my account. Again, I have a pre-paid bank card and I don't have a checking account but this account is treated like one. It is also handle by US Bank . Plus I have no idea who in the hell this company is

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9:06 am EDT
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FreeShipping.com I was promised free shipping but got charged

This site is nothing but a huge scam, do not believe Freeshipping, they are cheaters and not to be trusted. They'll make you believe you'll get free shipping but later they'll apply charges.
When I asked for a refund they said that I agreed to their terms of use and agreed to pay for shipping. The problem was that shipping was supposed to be free, even the name of their company says FREE!
Look at all the reviews online, there are tons of them, people are complaining about Freeshipping and nobody does anything. This shady business a threat to all of us! Please don't use Freeshipping, they have hidden fees and there is no way to get a refund!

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8:42 am EDT
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FreeShipping.com took money out of my account without authorization

I was entering debits in my husbands bank account and I saw a charge for 12.95. I called my husband and he said he didn't authorize that, and he had no idea what that was for. I called them and told them they better send my money back. I don't know how they got my husbands bank account number. icfreeshipping.com has fraudulently took money without my consent.

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10:25 am EDT
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FreeShipping.com subscription scam

I found a charge of $12.97 for Books/Magazines/Newspapers that I did not recognize. The charge was made by IC *FREESHIPPING.COM [protected] CT on 04/07/17. I contacted Freeshipping.com and was told that I registered on their site for a $20 off offer on a item I was looking to buy on Sears Parts Direct which is true. They also said that it was made clear that this was free TRIAL of thier service and that there would be a monthly charge after 7 days which is NOT true. I would never, ever, ever knowingly sing up for a paid subscription service to shop online. The did send a long email describing the program (which I did not read). Freeshipping.com did cancel my "membership" but refused to refund the $12.97.

Do NOT trust these scammers. They are out to make a buck by being deceptive and running an unethical customer acquisition program.

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12:01 pm EDT

FreeShipping.com stolen money

I was looking to order a custom pacifier for my niece but i was able to order it because i did not want to put my credit card in since i had a gift card but then i realized the gift card doesn't pay for shipping so i just canceled the order. I did some looking around on the internet and found this is a scam and it has happened to many people i want my $12.95 back. My email is [protected]@yahoo.com

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Maitai9
, US
Jun 25, 2017 2:25 am EDT

I have belonged to freeshipping for years. If you had a gift card most people know shipping cannot be paid with a gift card. You simply had to place your order, the item purchased would have been deducted from your gift card and you would have had to pay shipping. Then you merely go back into free shipping, pull up the store you went to thru the freeshipping site, make a copy of your receipt, paste it into your freeshipping form, put total paid for your order, put in your shipping charge and continue so as to get an automatic confirmation number which you include with your email with the copy of your receipt. You would have received usually 10% back on your order, sent to you quarterly, and a check would have been sent to you for whatever your shipping charges were within usually 5 weeks. I have received thousands of dollars thruout the years I have been a member. Freeshipping usually approves your claims for the month and you receive a check for your total monthly claims. Many people have claimed freeshipping to be a scam. They simply don't know how to use it. I have NEVER had a problem getting and cashing their checks. Freeshipping has given me great payouts and many a free dinner when I get my checks, Don't knock a service if you do not know how to use it. There seem to be quite a few people who don't know what they're doing and blame the freeshipping site for their own stupidity.

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7:09 pm EDT
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FreeShipping.com unauthorized credit card charge

On March 08, 2017, an unauthorized charge of $12.97 was withdrawn from my credit card. I have never authorized anyone to deduct any amount of money from my credit card; I want a full refund immediately. My email address is mcpepemilenium.com transaction number IC*FREESHIPPING.C [protected] CTUS
Please consider this claim as soon as possible
Thanks

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6:45 pm EST
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FreeShipping.com unauthorized credit card charge

From march 15, 2016 to feb 08, 2017 unauthorized charge $12.97 with my credit cards. I want to refund my immediately. my email is [protected]@gmail.com. transaction number is ic*freeshipping. com8005159185ct. posted date feb 08, 2017. category merchandise-direct marketing-continuity subscription. reference no. 6zcyv511. so refund my money as soon as possible without any reason.

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Update by bddadany
Feb 10, 2017 6:50 pm EST

I want to refund my very quickly without any reason. MY contact number is [protected].

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5:42 pm EST
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FreeShipping.com freeshipping.com

I was suckered. Do Not try a FREE trial. You will be charged every month, even if you do not want it. The ad that appears at the end of any order you make lets you believe you will get savings. The initial shipping charge might be refunded, but unless you plan on ordering tons of stuff with shipping fees, the monthly fee of $12.97 will automatically be charged to your account.

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Dwight Stanaway
, US
Feb 04, 2019 7:47 pm EST

Would like to stop my freeshipping.com service before it starts.Signed up today 1/04 /2019 on Pro Flower order, and never got the shipping taken off. I had to call Pro Flower, reorder and they gave me free shipping.. Dwight Stanaway

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5:28 pm EST
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FreeShipping.com unauthorized credit card charges

these site took money out of my credit card without my permission on 12/23/2016-1/23/2017- in the amount of 12.97 each month for subscriptions and category- other services. Never heard of them and did not subscribe to this. Never came them my permission to touch none of my accounts. This is a scam company and I want my money back now. I live on a fixed income and I need my money.

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1:15 pm EST

FreeShipping.com unauthorized credit card charges

I am registering complaints about an online ordering service of Zulily and fraudulent billing of IC FREESHIPPING.com
On 9/21/16 I placed an order (#[protected]) for an item and was offered free shipping with 10% rebate on future purchases. I agreed to that and set up my account with my VISA number and password to use for this purchase.
I have been charged $12.97 per month since 9/23/16 from a company called IC FREESHIPPING.COM on my VISA.
I called them to see where this came from and they said it was initiated by the order I placed with Zulily on 9/21. I never knowingly authorized such a charge and am unhappy that this has cost me $51.88 additional. (Especially when the item I ordered was just $14.94.) They agreed to cancel the January charge but would do nothing for the previous 4 months. I have never ordered anything else that would even be covered by this service.
When I called Zulily customer service today & spoke with both Melia & Terrance, they said they had never heard of this ic freeshipping company & would have no way of linking me to it in my order process. This is my concern. That was the only way it could have happened or somehow ic freeshiping hacked into that order & got my VISA number. She (Zulily) said they wouldn’t even have my VISA number but that is what I paid for the order with. They also told me that they were not charging me $12.97 a month so they didn’t owe me anything.
I feel IC FREESHIPPING has been charging me $12.97 a month that should not have been charged. I have received no information from them about this and just found the charges on my VISA. I believe I should be credited back the $51.88 from ic freeshippin. In researching online I see many complaints about similar things with this company . Can't find a physical address for them to write to them.
Please help me.
Shirley Howard
3906 E. Darlington Dr
Meridian, ID 83642

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6:28 pm EST
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FreeShipping.com charges I am receiving on my credit card

Did not sign up for this service and been charge for it for 2 months and have been unable to cancel. I do not want to pay to cancel this as i never signed up for it. Please remove my name immediately and refund my 2 months charges. Thank you for your co-operation in this matter.

Betty reedy
80 grove st., apt 113
Melrose, ma 02176

[protected]@aol.com

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11:52 am EST
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FreeShipping.com freeshipping.com online service

I am writing this in regards to the online service called Freeshipping.com. Upon checking my online bank account I noticed that I had a reoccurring charge of $12.97. I have no idea how where what or why this is going on. I have never created a account for this site. So how is possible for them to attach them selves to something I purchased from online and not even have PERMISSION! This site is Fraudulently taken money out of people's accounts on a regular basis. I am furious at the thought of how this could even be possibly legal! Please Be Aware of this if you do any kind of shopping online!

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12:03 pm EST
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FreeShipping.com money taking out my account

This is day 2 that 12.97 has been took from my account ...i ordered a ring back in November and has ben charged for it already y is it more money is being taken i want my money back. I paid for my service's delivery and merchandise. And can not figure who or why my money is coming out my account . i really hope this situation is handled quickly cause i need my money asap

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4:30 am EST
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FreeShipping.com charged for no reason

On 12/31/2016 @ 6:03am I was charged $13.97 on my Netspend card and I never even ordered anything please fix this. My name isCraig Whitley my email is rammy251.cw.[protected]@gmail.com. i would really like it and consider it to be the professional thing to do is to handle this refund quickly since I never even been on your website before to my knowledge please fix.

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NetSpend Corporation
NetSpend Corporation
Austin, US
Jan 05, 2017 10:54 am EST
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We understand your frustration and we are glad to see that this transaction was refunded. Please feel free to email us at social@netspend.com should you have any other concerns.

Thank you,

NetSpend

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9:58 am EST
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FreeShipping.com unauthorized debit card charges

I find there is a charge of ic *freeshipping.com [protected] and $12.97 was withheld from my debit card from the above named website on 12/26/2016. I am not sure why the amount has been deductedthe only information I have is the name of the website that took the money from my account. Please refund my account without any delay.
Also, please do not make any further charges to my credit card from this company.
I don't think it is right that I need to take these measures to reverse a charge to my debit card that was done completely unethically!

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2:00 pm EST
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FreeShipping.com $12.97 monthly charge billed to credit card

I did not sign up for this service, I did not order anything from this service. I just saw that I was billed $12.97 for the last 2 months from this company. When I called the number for the company listed on my statement, they looked up the account by my last name, which they had, but the first name was not correct. It is the fake name I use when I don't want to give out my real name. This tells me that they got my information in an illegal way. They kept asking me for more info, but I was wary to give them more information about me. I called my credit card right away to have the charges reversed. This is not a reputable company.

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12:59 pm EST
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FreeShipping.com monthly charges

Going though my Amex bill, I saw a reoccurring charge for $8.95. This has been going since 2009. Somehow this service was added to a flower.com purchase and I have been paying every sense. I will take partial blame because I should have caught this earlier. My concern is how does a company do business morally charging a customer over 6 years when they have not utilized there services in over 6 years. The recurring monthly charges is a scam and I hope people take a closer look at the statements so they don't get taken advantage of.

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12:49 pm EST
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FreeShipping.com billing

I was charged 12.97 through free shipping and was fortunate enough to know where the charge came from, it was dr. Seuss and friends i called free shipping.com bc I don't quite understand how it works, and they immediately took the charge off, I ordered again from them today and saw a box that said I was eligible for $10 at free shipping.com. I order online alot but I don't think 12.97 a month is worth what I pay in shipping!

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10:06 pm EDT
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FreeShipping.com payment not received, unauthorized credit card charges, scam

On October 15th, a check for $70+some change was to be mailed out. I called about this last week and was told amount of check to be $70. I tried to log into my account tonight and was told to call Customer Service. After speaking with them my payment scheduled for October 15 th was actually going to be less than $50.

I asked for an email of my rebates since I was blocked from my account. I was told they do not send out any information.

There were three purchases from Soft Surroundings, one almost $40, one for almost $20, one for almost $2.40. Additionally, I had purchases from Lands End approximately $2.00, then one from Walmart for $1.00. I cannot remember others, however you can see that it is very close to $70.00.

I asked for a copy to be emailed to me and I was told that they don't send out anything.

I did miss a payment and my account was reinstated. I had already sent in Shipping Information for several shipping rebates for this month and was going to access my account to make sure that I had submitted all shipping rebates. My account had been blocked and to call Customer Service.

It was at this time, I was told my account had been closed. I think that my payouts were so high for the 12.97 monthly fee, that they just blatantly closed my account.

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Update by Debbie Burton
Oct 17, 2016 10:12 pm EDT

Scam, payouts from Rebates not correct and would not send me any documentation, blocked me from my account and closed my account for no reason., even though my bank account was charged monthly fee.

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Debbie Burton
, US
Oct 19, 2016 7:48 am EDT

Suit should be IRS AUDIT

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Debbie Burton
, US
Oct 19, 2016 7:47 am EDT

You owe me $70+ from my membership through September 12th. I really don't care whether you terminate e my membership but I do expect you to follow your own terms and agreements and reimburse me for my rebates that are to be paid out on October 15th which was $70+.

I f you do not abide by your own terms and agreements, the BBC will be contacted. If this cannot be resolved I am sure that the IRS won't mind doing an a suit on your company.

Regards,

Debbie Burton

Frequently asked questions (FAQ) about FreeShipping.com

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Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

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FreeShipping.com contacts

Phone numbers

1 800 869 5597 +1 (800) 501-3310 More phone numbers

Website

www.freeshipping.com

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