Complaint Rating:

Company information:
Veronica Bruce
3313 W. River Park Drive
South Lake Tahoe, CA , California
United States
Phone: 5305774308
ford.com

Re: Daughter’s car broken into @ High School, key stolen, have one key left

I must pay $200.00 to Ford for key to my vehicle yet any thief can get one. Our Ford Dealer closed in 20009 in So Tahoe. Last year our Ford Dealer made me a key for $12 and now all Ford Dealers in Nevada want $200.00 for a key. I called Ford in Dearborn Michigan and they deleted my key code from their computer since it is a 1999 and every ten years they delete them. This needs to be against the law. My brother would have made me a key for $5 but I have no code.
Here's my thought. When an automobile is purchased the dealer MUST give the purchaser the code to their keys. Withholding this information violates implied warranty that the $30, 40, 50 thousand dollar item a consumer purchases can no longer be used, when there's only one key left. This information cannot be true otherwise I would have never gotten a key from the Ford Dealer in town for $12. Now, apparently, I need two keys to program one key and my other key was stolen. This complaint is also being posted online for 10, 000 other people to view it. Apparently there is a lawsuit right now being formed online against all car companies that do this.
Please include my name and email in the lawsuit with the Federal Trade Commission. This is in violation of any warranty a consumer should have when they purchase this rather expensive item to find out that there is a huge market preying upon innocent people just so they can continue to drive their car.
I am a single mom working and struggling as my spouse is dying from lymphoma. I have a daughter in college and another one in High School. That’s who you’re preying on. I will never purchase a Ford again, even after 30 years of buying them.

Veronica Bruce, RN
3313 West River Park Drive
South Lake Tahoe, CA 96150-5192
vhelenbruce@yahoo.com


cc: Ford Headquarters
16800
Executive Plaza Drive
P.O. Box 6248
Dearborn Michigan 48126