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Wyndham Vacation Ownership

Wyndham Vacation Ownership review: no availability! 43

K
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12:00 am EST
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As a family with school age children, it is nearly impossible to make reservations at popular vacation resorts, unless you book 10 months in advance. The process of making reservations is very cumbersome, as you cannot book resorts online yourself but you have to go through customer service. I filled out a reservation request form online but I could have saved the time filling it out because they will not contact you if there is availability. Instead, they ask you to call back and check availability again and again at your convenience.

Also, when we signed up for our membership for discovery vacations, we got a get up & go package that entitles us to a 3 day & 2 night stay in a standard hotel at 18 different destinations in the united states. The reservation system there is even worse than at the wyndham vacation resorts. When I tried to make a reservation, they hung up on me twice before the transaction was completed, one time after they took down all my information including the birth dates, first and last names of all people traveling with me.

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43 comments
K
K
Karen Lamond
,
Mar 02, 2008 3:01 pm EST

I totally agree with Katja. I have never fealt so lied to in my entire life. My husband and I purchased our timeshare for $25K (paid in full!) over three years ago and have only had one opportunity to use them. The entire process from the beginning to the end was awful. We went to the Williamsburgs, VA. resort just to see what it was all about. After being told it would only take about two hours of our time it took six. We were herded like cattle into a room that was blazing hot and literally tormitted for the entire time. After several discussions, my husband and I agreed to sign, mainly to get the devil out of there and with hopes that we would possibly get some enjoyment out of one of the resorts. WRONG... Everytime we have tried to book a vacation at our home resort of Myrtle Beach it is booked. We pay a large fee every month and for what... Nothing. So we then have tried to book a vacation in the Smokey Mountains...guess what...booked. Then I tried to transfer my points to RCI to stay at a hotel in Virginia Beach to see my son who serves in the Military and was going to arrive in port in Norfolk, guess what... after being on the telephone for over an hour trying to get the process taken care of... I was told by the RCI representative that the Wyndham representative rolled over weekly points and not nightly points and I had to start the process all over again. I gave up and booked a hotel for almost $400. My husband did book a stay at the Las Vegas Resort when on a business trip and of course they started in on the selling process again as soon as he arrived. He did agree to attend the breakfast, which they over booked, he got no breakfast, but they did have the nerve to ask him for an additional $25K for an upgrade and the he was guaranteed to get the proper service and booking a reservation would be much easier. Are they insane? Nope, we are just stupid.

I don't know how anyone associated with Fairfield, Wyndham or RCI can sleep at night. You all ... and I mean all of you, from the Presidents to the the VP's to the customer service and the telephone operators should be ashamed and embarrassed to work for such a company.

I will never try to book another vacation with this company again. I will just learn to live with the fact that I made a very bad $25K mistake.