Epoch is a well established payment service provider for thousands of websites. We are fully compliant with all card association rules and we staff a customer service department 24/7/365 available by phone, email, or instant chat.
For the record, Epoch is a billing company. You didn't join Epoch, but, were billed by Epoch for a site you purchased from. Epoch is a billing company/service provider.
If we can be of any assistance regarding your purchase, you can reach us here: https://www.epoch.com/en/index.html
And, hopefully no snails were harmed as a result of your post.