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Empire Today/Easy Living Floor, Morrisville, North Carolina Complaints & Reviews - Laminate Floors/Baseboard Molding Issues

Empire Today/Easy Living Floor Contacts & Informations

Empire Today/Easy Living Floor

Posted:    mryseet

Laminate Floors/Baseboard Molding Issues

Complaint Rating:  83 % with 12 votes
Contact information:
Empire Today
Morrisville, North Carolina
United States
I had Empire Today install laminate floors on the entire lower floor of my townhouse for approx. $6K on 09Oct09. I now appear to have buckling seams and am very worried about how they will fix this.

From the websites:
Wood laminate floors provide excellent visuals that emulate the most popular species of wood from around the world
Wood laminate is durable and long-lasting
Non-disruptive installation
Wood laminate is less expensive than hardwood flooring
Easy to maintain
Triple protection warranty against wear, fading and stains
Topical water warranty available on many styles

The gentleman selling me the floors told me they were water resistance but now I read the manufacturers warranty:

This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to water damage caused by flooding, standing water (water that remains on the floor longer than 30 minutes), leaking pipes, , household mechanical failures, appliance leaks, or pet urine.

I had two dogs running around and he said these floors would be great for dogs..HA

I also had this floor installed over my concrete subfloor and I am not sure if the did the following:
This limited warranty does not apply to flooring installed on a concrete subfloor unless a non-recycled (100% virgin resin) 6-mil. Polyethylene film vapor barrier with a density of .92 lbs./cubic ft. and a thickness tolerance of +/- 10% is installed over the concrete subfloor that emits a water vapor no greater than 5 lbs. per 1000 sq. ft. within 24 hours (on the warranty page).

I have asked for a manager to come over and look over the floors and I really want them to be completely removed and get another installer and product put down. I am very worried!
Comments United States Flooring Installation
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 7th of Dec, 2009 by   Company Response 0 Votes
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Consumer Advocate Team
Empire Today, LLC
 30th of Sep, 2010 by   BadKarma 0 Votes
Follow up? Was there a resolution? I am looking at the same flooring through empire, but I have dogs as well.
 8th of Oct, 2010 by   Gjade 0 Votes
I am in the process of having easy living lamiante floors installed. Before even seeing a sample, I explained the buckle & unlevel spots in my floor and asked if they can fix it, or not. If this is something they cant do, I will call another flooring company. Salesman called his manager, explained in detail my floor and they agreed what to do and a final cost. I do not want a bill after the job! I also explained my 2 DOGS, one is sick and urinated on my rugs so bad, this is why I called to have a floor put down, he explained this is the best possible floor for my situation, great for dogs, and if there is an accidnt it will clean up with no damage to the floors.
Yesterday they came; Every promise that was made during the sale has been an issue, which I had also noted on the contract before signing. The installers came, after ripping up the floor, said they can't do the job. Due to the reasons I spoke about during the sale. He starts to explain I have this issue in my floor as if I dint know. I said I KNOW, Thats why I am paying an additional $600 to have the sub floor put down! They had no idea, I called the sales man, their manager and it was like I never spoke during the sale! He finally could not deny the ponts I originally made, at the sale. But it would cost $1, 600 additional! After all are involved, they say they can do it as originally planned! Now it must be a 2 day job.(which they didnt start until 12 noon after all this) When I was told they would start at 9am. and be complete in one day.
And is a big inconvienence in my work schedule!

Now, I read another post above; in regard to the specs on the warranty about the pet urine, and water damage not being covered. All which he Clearly sold to me as a benefit of this floor. And the sub floor, mold, mildew, water resisdant underlay they say will be installed.

This job is not even complete and I am thorougly disapponted!
 19th of Oct, 2010 by   noahsark 0 Votes
the post abovc is my story too! the only difference is that it got put in all on time, and quick. i dont know about anyone else but i watched them install the whole house worth of flooring and it seemed like they beat the heck out of those boards! and that what i also know is that when i installed IKEA lam. flooring "in the KITCHEN" 4 years ago it lasted all the way tell EMPIRE TODAY ripped it. ive had this floor since OCT09 2 months later it needed repair do to one of our young dogs having an accident, they repaired it after i fought with them over the phone! now today OCT10 had a roof leak, warenty yeah no-go! glory to insurence? but if you havent look you cant just buy replacement boards from EMPIRE, they have to install! just try to find the same product in your home! i dare you. :)
 11th of Jan, 2013 by   TonyCrom 0 Votes
I've had the same issue. I was told by the sales rep that these floors are great for dogs and are resistant to water damage so long as the water does not stay longer then 15 minutes and is cleaned up right away...couple months after installing my dog knocked over a bucket of water in the kitchen which I cleaned up right away. A few months later the seams started to rise and spread apart and other parts of the floor stated to bubble up...called empire and they said the warranty is no good cause of the moisture in the floor from the water. If the flooring was installed correctly then water should not have seeped into the seams since it was picked up immediately. Never going thru empire again, waste of money!!
 14th of Jan, 2013 by   ET Customer Support 0 Votes
Tony, we’re disappointed that your product has not met your expectations and that the issues you’ve experienced have not yet been resolved. We would like to discuss your concerns regarding your installation and the warranty, but we are not able to locate your account with the information in your post. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager
 21st of Jan, 2013 by   TonyCrom 0 Votes
Job # FE35851-927698. Install # 2533756213
 22nd of Jan, 2013 by   ET Customer Support 0 Votes
Thank you for providing us with your information, Anthony. We will be contacting you soon to discuss your concerns. Rebekah Clerk, National Customer Service Manager
 24th of Sep, 2013 by   kschaffer 0 Votes
Empire was the worst choice for home improvements we have ever made. We have not even had our laminate flooring for a year yet and it is buckling and the seams are pulling apart as well as peeling parts of laminate. They sent out one of their inspectors to find the problem and they said it was dog urine meaning they will not fix it unless we pay and the funny thing is we do not even have a dog. We have 2 cats who are litter boxed trained and have never had an accident outside of their litter box. Empire is very unprofessional and do not know how to return calls and it is a huge waste of our precious time. I would never ever in my life even recommend Empire to my worst enemy. What a waste. Please take my advice and shop around.
 25th of Sep, 2013 by   ET Customer Support 0 Votes
It’s disappointing that you’ve been experiencing issues with your product. We can assure you that we take your concerns very seriously, and we would like to follow up with you to learn more about the situation. Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager
 30th of Jun, 2014 by   Dan Cannelli 0 Votes
I also would not recommend Empire and in fact, I have told everyone who will listen what happened to my flooring. We had Easy Living laminate installed in our kitchen. Within a year, it was buckling and pulling up on some of the ends. I repeatedly called Empire and FINALLY, someone agreed to come and look at it. He came into the house with his water meter and pre-canned script all ready to tell me it was not Empire's problem. First he said the meter showed moisture under the laminate. "It must be coming from the water line in the refrigerator" he said. I advised him that there was no water line going to the fridge. Then he said it was coming from under the sink. I asked him to prove water damage to the wood under the sink. He could not do it. He kept to his "trusty water meter" and could not leave fast enough telling me there was nothing Empire was going to do to fix it. He was rude and very unprofessional and acted like I wasted his entire day. Empire is horrible to do business with. During the sale, you are King. After the sale, you are dirt. Please shop around and do yourself a favor.
 1st of Jul, 2014 by   ET Customer Support 0 Votes
Hi Dan, it’s disappointing that you’ve been experiencing issues with your product, and we understand your frustration. It’s
our understanding that we’ve been in contact about this matter, and we regret that you are not yet satisfied. We will be following up with you shortly to discuss the situation in more detail. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com.Thank you. Jeanette Ramey, National Customer Service Manager
 29th of Nov, 2014 by   David2883 0 Votes
We had the exact same experience with Easy Living laminate from Empire. It was a huge waste of money. The salesman said all the same things: great for dogs, water resistant, durable. It buckles if any water gets on it, and it will chip if anything of any weight falls on it. Ours has chipped in several spots and is buckling all over the place. We were completely lied to by Empire. We had someone come out and take a look at it and he acted like everything was normal and there was nothing he could do. I would do anything to be able to rip these floors out and put in a different flooring, but I cant afford to after forking over $5, 000 to Empire. I would never recommend this company to anyone.
 2nd of Dec, 2014 by   ET Customer Support 0 Votes
Hi David, we’re glad you brought this situation to our attention. We never want our customers to be disappointed in our products, and we would like to know more about the issues you’ve been experiencing. We cannot locate your account with the information posted here, but if you call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, we will follow up with you as soon as possible. Thank you. Jeanette Ramey, National Customer Service Manager

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