I have had Embarq services for over a year no without any problems. I always pay online using the STORED information from my bank. This month, when I paid my bill online through the Embarq page, same as always, they sent me a letter saying that I had a bad check and that now my payment was late. I called them to explain that I cannot have a bad check I pay with the same STORED information that they have had on file for the past year and that I cannot edit this information and all the other bills had gone through fine. Embarq customer service reps told me that it cannot be their fault and that I need to contact my bank. Upon calling my bank I was told that no payment had been submitted to the account so it has to be on them. I call them AGAIN and was told that it must be a data error on my part. Once again I explained that I do not enter my information each time I pay the bill because it is stored in their system, without skipping a beat they then asked me how I planned to pay for the late bill. I told them with a check, they said I am sorry we can no longer accept checks from you. When I told them I had no other way to pay the bill and that I would make a three way call with the bank to verify my bank information and that the money was available, they said no and proceeded to have the audacity to ask me to get someone else to pay my bill and if I really did have the money I could give it to them. I told them that I was not going to do that and asked to speak to a manager, which I was then told that she would tell me the same thing, I was put on hold.
I was then put on hold for almost fifteen minutes!, when I finally got to speak to a manager who was just as rude but finally told me that I could mail a check to them and offered a rebate for the late fee. Well I went to put the check in the mail and realized that I did not have an address because I could not find the bill, I always use online so I "file" a lot of bills, and I had to go through the whole argument again with another customer service rep. Instead of just giving I an address to mail the bill he insisted that I give him my account info and then told me that Embarq would not accept the payment that way and that I NEEDED to pay my bill before I could hand up the phone. Not one time did I get a sympathetic word or apology from any of these rude people! I told them they could cancel my service and that I could go to Comcast and have internet service without even having to deal with them. I no longer will have anything to do with Embarq; they are rude and have no remorse for their actions.
I finally asked for a corporate number t file a complaint and then I was given the address to mail my check. I do not deserve to be harassed a company that I hire as a consumer to do a service for me and neither does any other person so I hope that readers see the unacceptable services rendered by this company that has hired such RUDE people to deal with their customers and decides to spend their hard earned money on services from companies that respect their clients!