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eFax Complaints & Reviews - Fax spam

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eFax

Posted:    dh2293

Fax spam

Complaint Rating:  100 % with 6 votes
Contact information:
eFax
United States
All eFax users receive large amounts of unsolicited fax advertisements and are often forced to pay for them. j2 Global, the parent company of eFax, not only sends its own advertisements to eFax customers, but also gives customers' information to third party advertisers. These junk faxes quickly add up and often cause customers to breach their free quota of received faxes.

According to federal law, j2 has the right to send junk faxes to its own customers but it is wrong for the company to force customers to pay for these advertisements upon receiving them. Customers have no control over the faxes they receive and the company offers no compensation for these damages. The company profits off of these advertisements every time a customer breaches their free received fax quota. When engaged in a business relationship with a company, receiving advertisements from that company is perfectly fine, but being required to pay for receiving those advertisements is not.

Has anyone else breached their quota because of these unsolicited advertisements?
Comments United States Other
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 22nd of Sep, 2009 by   sargoodie 0 Votes
Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at sarah.goodman@balestriere.net or at (212) 374-5400 x 132.
 14th of Dec, 2009 by   WilliamBehun 0 Votes
This is how eFax forces you into a pay account: there is a 20 page limit on incoming faxes, which seems reasonable, until you go over your quota because of the crap they're sending you. I surmise that the "third party" faxes are really just coming from eFax in order to force you over quota. If you've made the mistake of giving anyone your eFax Free number, you're screwed.

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