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Verizon DSL Complaints - DSL Loss of connection

Review all Verizon DSL complaints

Verizon DSL
Posted: 2008-10-26 by Ivanpros  [send email]
DSL Loss of connection
Complaint Rating: 100 % with 2 votes
Company information:
Verizon
West Covina, California
United States

I have 9 complaints submitted with Verizon in which they said it was my equipment at home. I change the DSL router and all the home wiring and still get logged of. Twice they said a technician would be out to inspect and nothing yet. This started approximately August 20th. It is now October 26th.

Verizon has a Monopoly with DSL in my City. I do not have another choice; otherwise I would have switched by now.

My next stop will be the Better Buisness Beaureau
Comments United States Internet Providers
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Comments

 Sort by: Date | Rating
 365 days ago by Cesar  [send email] 0 Votes
same here..I tried cancelling them but I can't switch because I have no other choice. Not only is my DSL always getting logged off (which I'm accustomed to now) but it's gotten so bad that I'm just happy with having a landline and DSL working 90% of the time.

Oh yea and this all occurred back in March...all tech related issues with DSL...but guess what? I paid my bill online (DSL, Landline and DirectTV) every month and yesterday I got a bill directly from DirectTV.

Called them up and they said VZ flagged my acct meaning it was no longer bundled...UNFREAKING believable considering that I PAID FOR IT ONLINE...did I forget to mention I received a letter TODAY stating my acct was past due for 185 bucks? Will call tom to find out why the hell it would be due if it was scheduled to be paid ONLINE...how f'n stupid and incompetent do u have to be to mess that up? I will find out tomorrow I guess and thats IF I make it to a live person after all the stupid prompts!!

I HATE the product and customer service, the only good thing about it is DirectTV and that's because they're open 24/7 and helpful.

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