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Direct TV Complaints & Reviews - Directv President & CEO contact info:

Direct TV Contacts & Informations

Direct TV

Posted:    Chris Watters

Directv President & CEO contact info:

Complaint Rating:  76 % with 622 votes
If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.

Also the Direct Tv Corporate office address is:

2230 East Imperial Highway
El Segundo, CA 90245

Tel. (310) 964-5000

e-mail: chase.carey@directv.com

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Good luck,
Chris
Comments United States TV, Music & Video
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 12th of Jun, 2009 by   dan marino 0 Votes
Got Direct TV in November (the never mentioned the service is "in-direct TV" it's down at least an hour a day). The plan I purchesed was $94.88 per month, my first bill was right
Dec was 201.47
Jan was 98.84
Feb was 112.96
Mar was 100.38
Apr was 238.47
May was 118.05
Jun was 299.86
The bill is never constant, and no PPV is never ordered, they can't explain the fluxuation. Plus I have two TV's and they claim I have four. I have over 6 hours of phone conversation with them since Feb. luckly I use me cell phone to complain and I have a phone log of every call, date, time and length of call, thank God Sprint is on the ball.
 18th of Jun, 2009 by   deebo2009 0 Votes
Complaints are great for getting things off your chest, if only it would gets things fixed.
I just wrote to the Pres of Directv...nothing will be done but I feel a lot better getting if off
my chest
 19th of Jun, 2009 by   Anna Bodot 0 Votes
Thanks to those before me who post corporate contacts.

I've had MANY issues with Direct TV - you call customer service, get nowhere, ask for a manager and you're told - NO. I even called one night at 12:55 am knowing their call center shuts at 1 am. I got a living breathing manager. He was the ONLY one that EVER helped me.

Now, of course, it's AFU again. Too boring to explain - it had to do with internet service package. They mistakenly sent a tech. Tech discovered that the pole for the internet dish was TOO SMALL. You could wobble it an inch in any direction. Then I knew why I had so many problems all these months with connectivity. (Don't get me started on their 'fair access' policy.) Of course, they don't want to give me any kind of credit on past bills AND they want me to pay $150 for a service call. NFW.

I called Casey's office. Now I'm getting help.

Lesson: Don't give up. Go on the wonderful internet and you'll get all the inside secrets the company refuses to share (like who'se your ceo?). Thanks to all you fighters, we can fight them back!!!
 21st of Jun, 2009 by   Avg 0 Votes
What an experience! My contract period was up 6/1/09. I called Direct Tv to see what kind of package I could get with a new agreement. I have to admit I have complained strongly about very poor customer service and over charging my account.

However, I thought ok let just see what can be provided and at what cost. So I called them up. After being pass to one agent to another they finally passed me to a Retention Specialist. This conversation was a complete waste of time. To make it worst, the best they could do was to raise my bill by $30/month which would have made it $99/mo.

What started this first adventure with Tv service was installation what would make you hair raise. This first experience is enought to drive you to regular programing using an antenna. I don't see how Direct TV gets the rateing they do with customer service.
 26th of Jun, 2009 by   anam61 0 Votes
I was told I wil be getting the same service as comcast. I found out direct tv does not work, after spending $300 to have HD/DVR. I have spend hours with direct TVto sollllve this issue no f------ luck. I also been set up they tel me they wil be hear at a certain time, twicw I have waited with no show. Supreviser, 3 times technicians have come out, Spoken with case management. If I cancell I wil still get penelized. I wil not recomend direct tv to any one.
 3rd of Jul, 2009 by   Dinamita 0 Votes
You can file a complaint with the Department of Consumers Affairs (who regulates them) in the State of California @ www.dca.ca.gov or by calling 1800-952-5210, and also file a complaint with the BBB (909) 825-7280, or fax (909) 825-6246.
 3rd of Jul, 2009 by   XxXRicHXxX 0 Votes
Carey Chase recently resigned, that e-mail is now obsolete.
 12th of Jul, 2009 by   durbs1234 0 Votes
I would like to write that direct tv we just changed and was referred to by friends and it was the worse move ever can't even get pay per view or on demand. I feel they should have explained all equipment needed and made sure that we had it all before leaving or at least explained what we needed. and treat that customers with the ut most respect in this matter.
 20th of Jul, 2009 by   Mitchell82 0 Votes
Well, I have been a loyal customer of Direct TV for 11 years and they will not upgrade me to HD without a 199 dollar payment for the DVR and 99 for the dish and then raiseing my bill 30 even though I already have premier... And all that is free for a new customer that has not been with them at all.. I would of not had any problem with a new two year contract but to heck with all the fees... What a F in Joke... I am cancelling today.. 11 years down the drain.
 28th of Jul, 2009 by   bruiser1 0 Votes
My service went out on the Weekend and I called on Sunday evening. The best DirectTV could do was to schedule someone for the following Saturday. I was on the line for two hours trying to get a quicker service response with no luck. I went as far as trying to cancel my service and was told that I would have to pay $175 termination fee. On Monday, I called the corporate number and asked the receptionist to direct me to the president's office. A service representative answered and I told him my story. He was sympathetic and got me setup for a Wednesday service appointment. When I got home from work on Monday, I received a call from the dispatcher asking if it would be okay for them to come that evening. To make a long story short, I got my system back up on Monday instead of Saturday and while the tech was there, he ran an extra cable to my hi-def system which I didn't have before and he spent about 20 minutes showing me some pretty cool stuff on the receiver that I didn't know it could do.
 10th of Aug, 2009 by   rwac20 0 Votes
I actually got somewhere when i called the office of the president!!! Thank you for this post!!!
 11th of Aug, 2009 by   c3tkeyo 0 Votes
Call this # 310-964-5100 apparently once you find this # and call they can magically help you...We spent numerous hours and wasted tons of time trying to get our issue resolved with the call center and Jeff at 310-964-5100 got us sorted out.

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Chase Carey doesn't work there any longer. Touring the world with his bitchin' moustache men dance troupe
 20th of Aug, 2009 by   MAISAL 0 Votes
Oh Crap..I just signed up 10 days ago with an AT & T Direct TV bundle and the nightmare has begun. I have wasted about 30 hours of my life waiting for the installers who took 3 days and then dealing with multiple morons in customer service. Each idiot told me something different about my package. My mistake they gave me an international Portuguese plan and then did me a "huge favor" by giving me the family plan I had asked for. It is double what AT & T promised and nobody knows what I am talking about. I am livid!! And I feel screwed with a 2 yr. contract. How are they still in business? How? I have already drafted a letter that I am CCing to the BBB (oh, they are not even a member of the BBB) the president at AT & T. The channels suck--how many freakin' infomercials do I need to pay for? I HATE DIRECT TV!
 17th of Sep, 2009 by   sacora 0 Votes
Seems like everybody has the same damn issues i do! No f**king bill! wrong sattelite boxes! And those stupid F**cking B*tch supervisors keep F**cking hanging up on me!!! They have no damn clue how to run a business!!! Direct t.v. is bullshit!!! They need to be shut down!!! I'm sick of all their damn bullshit!!!
 22nd of Sep, 2009 by   randy1234 0 Votes
I just tried to send an email and it came back undeliverable. They must have changed the email address,
 29th of Sep, 2009 by   chrisgilbert44 0 Votes
fuck direct tv they are crookssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss...
 7th of Oct, 2009 by   POed in TN 0 Votes
After being Direct TV customers for 7+years, we had to cancel our service because we were moving into an apartment that doesn't allow satellite dishes. At the time my husband called and cancelled our services, we were told we could not cancel until our balance was paid in full. When we asked where to return the receiver boxes to, we were once again told they could not help us until our account was paid in full. Direct TV took $567.00 out or our account on the Friday before Labor Day without notice. They told us it was their right as we did not return the boxes. On the same day the money was taken, we received boxes from Direct TV to return our receivers. They were boxed up immediately and returned. With the holiday weekend they were received on Sept. 8 but not checked in until Sept 11 as they say it takes time to process all received shipments. At this time, we contacted customer service to determine when we would receive our refund for the returned receivers. We were told it would be 8 to 10 days. We stated this was unacceptable as they took the money without notice and without allowing us to return the receivers. They stated this was the policy of the "finance department" and nothing could be done. We then escalated the issue past the supervisor level to the manager level. We were instructed the issue was escalated and we should receive a refund in our checking account as this is the method they used to take the money. We were told we would receive the refund in our account within 3-5 business days. It is now October and we still do not have a refund. After calling and talking to customer service again and asking to speak with a supervisor, the supervisor told me it did not matter how far we escalated the issue, it was the policy of Direct TV to not refund money for 6 to 8 weeks. He told us it did not matter if we were told by the president of the company himself we would receive the refund today, it would not happen for 6 to 8 weeks because this is policy.
 9th of Oct, 2009 by   HenryAH 0 Votes
After being a customer for 30 months I had to cancel my service with Direct TV, and now being charged a 280.oo fee for "early termination" of a 24 month agreement. Do the math, and then when I want to talk to someone about it they refuse to let me. And to top it all off, they are putting this crap through on my bank acct, along with other "charges", without any authorization from me. So now mt bank account is hitting negative with me not knowing how to put gas in my car or food on my table for my family. So now my decison to go with direct tv is costing me so much more. Stay away from this company.
 28th of Oct, 2009 by   directtv sux 0 Votes
Thank you so much for the contact info!!!

My daughter is sick with the swine flu - she was watching tv and the receiver went out. We talked to a technician who said that the equipment was defective - they're willing to replace it for a $19.95 fee. That's absolutely ridiculous to charge a fee when the receiver is not even 6 months old!

I sent an email to the CEO, after dealing unsuccessfully with Customer Service. Hopefully this will work!
 28th of Oct, 2009 by   ana105 0 Votes
I have been trying to get out of the contract since day two and they still will not grant me the waiver. It has been now about 4 months and I have spend over 40 hours talking to them, different technicians have come out including the superviser. It does not matter to them how many times a customer complaints. Direct TV has poor customer service and very disloyal. They will find a way to charge you for any proublems you might have. $19.95 might not be much but it is the principle of the matter. If you keep calling and ask for the corporate office in California you might get better results. I hope your daughter has a speedy recovery.
Also they do need to replace the device with out you have to pay a cent. I was also told that we will get the same quality of comcast, plain lies. Also management department came out and nothing was resolved.


Thank you,
Ana

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