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Direct TV Complaints & Reviews - Directv President & CEO contact info:

Direct TV Contacts & Informations

Direct TV

Posted:    Chris Watters

Directv President & CEO contact info:

Complaint Rating:  76 % with 644 votes
If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.

Also the Direct Tv Corporate office address is:

2230 East Imperial Highway
El Segundo, CA 90245

Tel. (310) 964-5000

e-mail: chase.carey@directv.com

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Good luck,
Chris
Comments United States TV, Music & Video
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 11th of Apr, 2009 by   Carrie 0 Votes
Check out the story at wsls channel 10 in Roanoke Virginia to see how truly despicable Direct TV is treating their own employee who fell off a roof while on the job.

The man was is a coma, has all kinds of injury and has to go through rehab. Direct TV is refusing to pay any medical bill and also convinced workman's comp that since no one SAW him fall (the homeowner heard him fall, found him and called 911) that doesn't PROVE he was on the job. WHAT????????

Wonder how Direct TV got their precious company vehicle back? Was it magic and returned by itself?

Everyone should write, E-mail and shout to all that can hear at the Corporate Office. Contacting the shareholders is a good idea too.

Just tell them good people of the world plan to notify everyone to drop Direct TV and expose this company for what they really are...
 21st of Apr, 2009 by   Dee 0 Votes
I just got Direct TV in February. My bill is supposed to be $36.00 per month for 12 months. The last two bills have been in excess of $100.00 -- When I called I was told I needed to request a coupon and it would take approximately 45-60 days before I would get the promotional price. I was paying less for Dish. I am SORRY I changed to Dish
 27th of May, 2009 by   Discouraged +1 Votes
dispute the $100.00 amount that DirecTV is stating that I owe. When I first signed up with that satellite service I was suppose to get a $100.00 credit (back to my credit card – I never got that), I was suppose to get a couple of Free movie channels (HBO, Cinemax or Showtime – I never got those either – they charged my monthly bill for those) and a Free portable DVD player (guess what – didn’t get that either). I had numerous conversations with the reps at DirecTV in regard to my account every month when the bill come in the mail – the bill was never what they told me it would be. They never credited my monthly account for the $100.00 amount either. That is why I have not paid the $100.00 they state that I owe --- they already have a $100.00 of my money that they charged to my credit card when I first signed up with them. They have not provided me any documentation that I received the $100.00 back --- so when I cancelled the service I received a bill in the amount stating that I owed $149.00 and some change – I sent them the $49.00 and the change and told them they already had the $100.00 that they did not credit me before and that the account should be zeroed out.

There is a 2nd collection agency to contact me in regard to this $100.00 that DirecTV is stating that I owe. The other agency did not get back with me with any documentation from DirecTV showing any validity to what they (DirecTV) is stating that I owe. That is has been over 8 months ago.

I was really upset with the service that I received from DirecTV – I work hard for my money and I pay my bills and on time. But working with DirecTV and the way they treat their customers has really been upsetting to me. This is not a good way to do business – taking advantage of their customers. That is why I cancelled the service. And I do not feel that I owe DirecTV anything.

I have since received a letter from the 3rd collection agency stating that I owe the $100.00 and told me that I could pay 60% of the bill and they would not turn me over to the credit bureaus. Still no documentation to prove that I received my $100.00 back.
 3rd of Jun, 2009 by   pissed off mom 0 Votes
I HATE Direct TV!!! They are a rip off and everyone that works for them are incredibly ignorant!!! I had 3 technicians come out to my house before they got my Direct TV working and then two of my boxes went out and I had to pay to have them replaced!!! Then when I called to speak with the so called President of the company I spoke with Derick #U5216 that acted like he was didnt have any balls between his legs!!! I hope someone sticks it to Direct TV the way they have stuck it their customers!!!
 5th of Jun, 2009 by   t smith 0 Votes
We have been loyal customers of Direct TV for years. But they are TOO expensive & the customer service non existent. When I called Direct TV to cancel our service I was offered our SAME package at a discounted rate (24.99 for 12 months) as well as a free DVR. The next day my husband said he had no channels so I called DTV & was told our package was changed, I was also informed that the DVR shipped to us would cost us over $200 if we cancelled our service within the next 2 years. I am very upset that I was lied to! When I told the supervisor I talked to to listen to the recorded message from the previous day, she told me "oh, we don't actually record any of those". So now it's my word against some prick that lied about everything. I'm stuck with a DVR that FED EX won't return without me paying them, even though they delivered it to my neighbor, which is a whole other nightmare. In fact FED EX seems to be in on their whole scam too. At this point since I can't find anyone who will tell the truth at this company, I guess hiring a lawyer is the only option, the BBB does absolutely nothing!
 5th of Jun, 2009 by   gomakemeasandwich 0 Votes
All of these comments remind me of the DirecTV that I know and love (no I don't actually love them). I used to work for a call center that contracted with DirecTV (by the way, most of the time you're talking to someone "from DirecTV, " you're not, since most of their call center work is contracted out), and I recognize all of these complaints from the days when I actually had to deal with them, and they are for the most part valid. There are some things I like about DirecTV, but the fact remains that, either on purpose or accidentally, they screw a lot of their customers every day. A lot of people that I worked with considered DirecTV shady, including me.

Anyway, I just wanted to comment about the corporate office. To be quite honest, I haven't heard a lot of success stories from people who have contacted corporate. I hope people do have success with their DirecTV fuckups if they do contact corporate, but I have to be honest and say that I don't know if most people who actually contact corporate will actually have their problem fixed.
 10th of Jun, 2009 by   cechesser 0 Votes
It only takes 3 people for a class action lawsuit. I am currently contacting lawyers for this. If anyone would like to join in send me an email at cechesser@gmail.com. These guys are the worst company in the world.
 11th of Jun, 2009 by   rrjt9 0 Votes
Direct Tv is crap. I had my bill turned over to collections and have paid it twice but no one can recall me making a payment. They can't tell me which collection agency it was either... Help can someone please tell me the name of the collection agency????
 12th of Jun, 2009 by   dan marino 0 Votes
Got Direct TV in November (the never mentioned the service is "in-direct TV" it's down at least an hour a day). The plan I purchesed was $94.88 per month, my first bill was right
Dec was 201.47
Jan was 98.84
Feb was 112.96
Mar was 100.38
Apr was 238.47
May was 118.05
Jun was 299.86
The bill is never constant, and no PPV is never ordered, they can't explain the fluxuation. Plus I have two TV's and they claim I have four. I have over 6 hours of phone conversation with them since Feb. luckly I use me cell phone to complain and I have a phone log of every call, date, time and length of call, thank God Sprint is on the ball.
 18th of Jun, 2009 by   deebo2009 0 Votes
Complaints are great for getting things off your chest, if only it would gets things fixed.
I just wrote to the Pres of Directv...nothing will be done but I feel a lot better getting if off
my chest
 19th of Jun, 2009 by   Anna Bodot 0 Votes
Thanks to those before me who post corporate contacts.

I've had MANY issues with Direct TV - you call customer service, get nowhere, ask for a manager and you're told - NO. I even called one night at 12:55 am knowing their call center shuts at 1 am. I got a living breathing manager. He was the ONLY one that EVER helped me.

Now, of course, it's AFU again. Too boring to explain - it had to do with internet service package. They mistakenly sent a tech. Tech discovered that the pole for the internet dish was TOO SMALL. You could wobble it an inch in any direction. Then I knew why I had so many problems all these months with connectivity. (Don't get me started on their 'fair access' policy.) Of course, they don't want to give me any kind of credit on past bills AND they want me to pay $150 for a service call. NFW.

I called Casey's office. Now I'm getting help.

Lesson: Don't give up. Go on the wonderful internet and you'll get all the inside secrets the company refuses to share (like who'se your ceo?). Thanks to all you fighters, we can fight them back!!!
 21st of Jun, 2009 by   Avg 0 Votes
What an experience! My contract period was up 6/1/09. I called Direct Tv to see what kind of package I could get with a new agreement. I have to admit I have complained strongly about very poor customer service and over charging my account.

However, I thought ok let just see what can be provided and at what cost. So I called them up. After being pass to one agent to another they finally passed me to a Retention Specialist. This conversation was a complete waste of time. To make it worst, the best they could do was to raise my bill by $30/month which would have made it $99/mo.

What started this first adventure with Tv service was installation what would make you hair raise. This first experience is enought to drive you to regular programing using an antenna. I don't see how Direct TV gets the rateing they do with customer service.
 26th of Jun, 2009 by   anam61 0 Votes
I was told I wil be getting the same service as comcast. I found out direct tv does not work, after spending $300 to have HD/DVR. I have spend hours with direct TVto sollllve this issue no f------ luck. I also been set up they tel me they wil be hear at a certain time, twicw I have waited with no show. Supreviser, 3 times technicians have come out, Spoken with case management. If I cancell I wil still get penelized. I wil not recomend direct tv to any one.
 3rd of Jul, 2009 by   Dinamita 0 Votes
You can file a complaint with the Department of Consumers Affairs (who regulates them) in the State of California @ www.dca.ca.gov or by calling 1800-952-5210, and also file a complaint with the BBB (909) 825-7280, or fax (909) 825-6246.
 3rd of Jul, 2009 by   XxXRicHXxX 0 Votes
Carey Chase recently resigned, that e-mail is now obsolete.
 12th of Jul, 2009 by   durbs1234 0 Votes
I would like to write that direct tv we just changed and was referred to by friends and it was the worse move ever can't even get pay per view or on demand. I feel they should have explained all equipment needed and made sure that we had it all before leaving or at least explained what we needed. and treat that customers with the ut most respect in this matter.
 20th of Jul, 2009 by   Mitchell82 0 Votes
Well, I have been a loyal customer of Direct TV for 11 years and they will not upgrade me to HD without a 199 dollar payment for the DVR and 99 for the dish and then raiseing my bill 30 even though I already have premier... And all that is free for a new customer that has not been with them at all.. I would of not had any problem with a new two year contract but to heck with all the fees... What a F in Joke... I am cancelling today.. 11 years down the drain.
 28th of Jul, 2009 by   bruiser1 0 Votes
My service went out on the Weekend and I called on Sunday evening. The best DirectTV could do was to schedule someone for the following Saturday. I was on the line for two hours trying to get a quicker service response with no luck. I went as far as trying to cancel my service and was told that I would have to pay $175 termination fee. On Monday, I called the corporate number and asked the receptionist to direct me to the president's office. A service representative answered and I told him my story. He was sympathetic and got me setup for a Wednesday service appointment. When I got home from work on Monday, I received a call from the dispatcher asking if it would be okay for them to come that evening. To make a long story short, I got my system back up on Monday instead of Saturday and while the tech was there, he ran an extra cable to my hi-def system which I didn't have before and he spent about 20 minutes showing me some pretty cool stuff on the receiver that I didn't know it could do.
 10th of Aug, 2009 by   rwac20 0 Votes
I actually got somewhere when i called the office of the president!!! Thank you for this post!!!
 11th of Aug, 2009 by   c3tkeyo 0 Votes
Call this # 310-964-5100 apparently once you find this # and call they can magically help you...We spent numerous hours and wasted tons of time trying to get our issue resolved with the call center and Jeff at 310-964-5100 got us sorted out.

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Chase Carey doesn't work there any longer. Touring the world with his bitchin' moustache men dance troupe

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