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Direct TV Complaints - Directv President & CEO contact info:

Review all Direct TV complaints

Direct TV
Posted: 2007-10-21 by Chris Watters  [send email]
Directv President & CEO contact info:
Complaint Rating: 92 % with 97 votes
If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.

Also the Direct Tv Corporate office address is:

2230 East Imperial Highway
El Segundo, CA 90245

Tel. (310) 964-5000

e-mail: chase.carey@directv.com

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Good luck,
Chris
Comments United States TV, Music & Video
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Comments

 Sort by: Date | Rating
 662 days ago by William J Dimpel  [send email] 0 Votes
Has any one tried or accomplished in taking Direct TV to a small claims court? I am going to do this. I could use some help.
 660 days ago by David Johnson  [send email] 0 Votes
This about DISHNETWORK. I have something wrong with my "switch" and I've called many times but they say that will cost $75:00! Which is CRAZY who in there right mind would be stupid enough to pay that cost!
 657 days ago by Yarneau Family  [send email] 0 Votes
Thanks SO MUCH for the contact information. Being a customer of Direct TV for more than 8 years, I finally had enough and cancelled by service and returned their equipment. ONE YEAR later, I got a call from a collection agency saying I owed $645.95 to Direct TV.

After I hung up the phone from the **** from the collection agency, I found your information and immediately sent an email.

24 hours later, today, I receive a call from Ronda acknowleding my email with an apology and wanting to correct the problem. She admitted she was puzzled to the amount and the age of the dispute. After her investigation, she got the bill down to $40. I told her I didn't owe anything. After more investigation on her end, she removed the remaining balance and told me I have a balance of $0.00.

Now, I have to follow up to be sure this is removed from my credit report.

Thanks Again! I have NEVER been able to get through at Direct TV and your informationa allowed me to get my problem resolved!
 605 days ago by Jimmy Collard  [send email] 0 Votes
I have sent e-mails to no avail. I have finally filed a complaint with the Texas Attorney General's office. When I signed up with DirecTV, I was promised a rate of $44.95 per month for Choice 140. After I received my first invoice in excess of this amount, I made numerous phone calls and send e-mails as well as sending a formal complaint leter. Each representative from DirecTV that I spoke to, would promise to correct the problem and then I would receive another incorrect invoice the following month. During the process of trying to straighten this out, DirecTV cancelled my service and then charged me a cancellation fee. Then, they turned me over to a collection agency!
 465 days ago by The Dawson Family  [send email] 0 Votes
I agree I was also a customer of directv for seven years.
I just canceled my service this past saturday. The service is horrible for the past year out of a 7 day week I was lucky if the service worked 2 days, and if it it did the picture would freeze and the sound would go. Techs would come out the problem never got fixed-verrrrrryyyyyyy rude representives, holes left in my walls, jobs not being finished-actually had a tech bite my cable wire. Still payed my bill every month. Now that I cancelled trying to charge me a 274.oo cancellation fee-for service that didn't work to begin with. Ask to talk to a supervisor refuse to let me. Want to try and charge to my credit card. This company is DEPLORABLE-their customer service is horrible.These companies make millions off the backs of hard working minium wage earning americans. Their C.E.O alone in 2007 made over 24 million dollars. I hope he sleeps well at night knowing he has rude, bullying, disrespectful representives working within his company. If enough people get fed up with this and cancel their service maybe he will become a minium wage earner. It is us who keeps him living well.
 443 days ago by William And Joann Pierce  [send email] 0 Votes
Direct TV is the worst company to deal with I have ever seen, we have spent numerous hours on the phone with these people plus when we went to cancel our "contract" which we never signed they charged us a huge fee, we supposedly had a 2 yr contract which we werent aware of and we had to pay the remaining months left on the "contract".We had to cancel our credit card in order for them not to take money directly from our credit card, finally after weeks of haggling with these people we just pain what they said was due and let it go. We have been waiting months for them to send us the prepaid boxes to send these receivers back, I am tired of seeing them take up space in my spare bedroom. I wouldnt do business with these people again if someone paid me. Best of luck on your claim, this company is the biggest scam and needs to be brought down. Sincerely, JoAnn Pierce
 408 days ago by Susie  [send email] 0 Votes
I have been fighting for an over payment refund for months!
It wasn't until last night when I said LEGAL DEPT did the person on the phone change their tone with me! Funny part of the money was in my checking account THIS MORNING at 6:30 AM Some one covering their tracks?? If I were to owe them a little money I'm sure service would be cut off. I heard full check was in the mail ever since June but over night WOW
 404 days ago by Jake George  [send email] 0 Votes
I hate these pieces of crap, this is one of the biggest scams of all time. I cancelled all was well, new location had no line of sight, agent assured me I was free and clear of my contract no bill would follow... 8 days later 523.74 was pulled from my debit account. Now I'm going to be overdrawn and it will cost me a hundred dollars in overdraft fees. I hope Chase Carey gets hit by a bus! The goal is screw everyone and even if they only get away with it a small percentage of the time its worth it.

Oh yeah and Fuck Peyton Manning too! Representing this piece of shit company!

On hold and they just hung up!!!
 389 days ago by Alex Rayz  [send email] 0 Votes
fuck direct tv...fuck those mother fuckers...and anyone reltated or affilated with them. I came back from vacation finding my cable was disconnected...called directv and they told me i owed them $260 and that i needed to be current them for them to reinstate my service. I asked why was my bill so high...they said its because a credit card payment got reversed. 3 months ago...someone charged my card with out my consent...i disputed wth my credit card company...come to find out...my credit card company reversed the fees for the whole day. Appreantly direct tv's payment was reversed also...So i payed the $260 i owed so they can reinstate my service. After puting me on hold and trying for 30 mins...they told me that it will be reactivated by the morning...so i waited. The following day still no cable. I call in and i couldnt believe what these mother fuckers were telling me. They told me thanks for the $260 dollar payment...but in order to reactivate my account...they need a money order or western union check for $350 dollars...and that the $260 i payed them, they will hold it for 2 months. ARE YOU FUCKING SERIOUSE! UNFUCKING BELIEVABLE. I been a customer of direct tv for 4 years...after 4 years of loyalty...this is how they treated me! To the CEO & President of Directv Chase Carey...fuck you mother fucker...fuck your company. I direct tv goes out of business for the way they treat people!!!
 383 days ago by James Murray  [send email] 0 Votes
I am in desperate need of help! DTV has refused to return close to a $1, 000 to me that they charged using an old credit card that I removed from the account. I moved and suspended my account wanting to keep the equipment for my new house, they charged me in August 08 for the equipment and since that day I have called trying to get the money back which put my account in overdraft. They keep trying to say they refunded it but they are refunding the new card on the account because they are so stupid, and cant figure out that they committed fraud by charging the old card that I took off. I have faxed them the account records for both charge cards and a detailed letter explaining what card should be getting the refund still nothing. I have them on tape promising me that it will be taken care of numerous time. I wan to file a lawsuit and I have a great case against them with evidence that includes names and id numbers. If anyone can help please contact me at photosjd@yahoo.com if your a lawyer even better. This company is committing serious crimes on innocent people!!!
 375 days ago by Linda  [send email] 0 Votes
I had been with Direct TV since 2001, empty nester with television a big part of my life. I had a house fire and was out of my house for 6 months, re-established my Direct TV connection then six months addition HD to the package wit the new HD TV, had problems thought it was the weather or working out some problem..two weeks went by, called for service since I paid the additional $5.99 per moth for no cost tech support for on site service. I was told it would be three weeks before someone would be at my home for the service. I told them i could not be out of service for another three weeks. They gave me a credit of $7.00 so I said I would terminate servive, they did not care. I got a bill for $255.00 for cancellimng perfor my two tear contract was up..I have written to several addresses, same senario..too bad, calls dropped etc, passed onto several people. I need a real address to send my complaint letter to besides to the BBB and State Attorneys office. This is absolutely ridiculous, I got DISH Network to install with DVR saving me $20.00 per month over what I had with Direct TV.
 373 days ago by C. Paul Corbin  [send email] 0 Votes
Volume on ads is increased and programming much lower. This is so out of line that we are muting all commercials. Not exactly what an ad-based service desires. Please have your engineers watch the audio levels!!!
Thank you.
 370 days ago by Robert Jackson  [send email] 0 Votes
DirectTV days are numbered. I am calling for a nation wide boycott. Lets all cancel service immeadiatley. I canceled mine, and I'm doing just fine SAVING THE REDICULOUS $70 FUCKING DOLLARS A MONTH. Lets drive these fucking tv companies either out of business, or the price down to $5 per month HA HA.

FUCK YOU CABLE AND SATELITE COMPANIES!!!
 370 days ago by Robert Jackson  [send email] 0 Votes
Don't you just love the way they all "low-ball" us. $29 dollars a month actually comes to $50-$70 by the time you have to add channels you should be getting in the first place. Chase Carey and his corporate cronies think we're just stupid fucking consumers that will fall for his shit. Well guess what!!! I dont have service from anyone right now and I'm lovin it.

FUCK YOU, DIRECT TV, DISH NETWORK, AND ALL OF YOU.

I might think about service when your price gets to $5 for all fucking channels.

$5 bucks a month times 10's of millions of fucking people is alot, you greedy mother fuckers!!!
 368 days ago by Alex  [send email] 0 Votes
Sending emails to Chase Carey's office is not going to get you anything but a dull conversation with a blond yahoo secretary at his office. I tried, I left like I was talking to my daughter's barbie doll, no compassion, no emotion, and no resolution at all. The problem with these big companies is that they really doing give a damn about customers, and if this is the type of treatment you get at the highest level of the company, it just goes downhill from there. Fish starts rotting from its head, as they say, this fish definitely smells. Directtv and Verizon should join forces and they have a chance to become the most hated company in America!
 366 days ago by Trevor  [send email] 0 Votes
hey guys, these dicks turned me into collections...without ever sending me anything in the mail or giving me a call themselves. ive been getting calls from some agency for about a month. what should i do?
 334 days ago by   J in PA 0 Votes
THERE IS HOPE . . . about a year ago i switched from my regular cable to a Verizon/DirectTV bundle package and the nightmare began.

I was skeptical about switching because my husband is anal about his sports so i checked and double checked and asked ALL the right questions about the sports that we absolutely must have and was reassured by the Verizon rep, the DirectTV rep and the two technicians that installed the equipment that I would definitely not lose our regular local sports teams (football and hockey) that we had with our old cable provider.

Needless-to-say, that was a lie that was discovered within 24 hours of installation so I was on the horn trying to get this resolved immediately and dealing with all the same scenarios mentioned in all the complaints . . . "hung up on", told that i would be called back, put on endless hold, rude and ignorant customer service reps, and so forth. Within 3 days of installation i had returned all equipment and was told i would not be billed. Within one week i received a bill for $340 and in the following 6 weeks I received 16 notifications from them demanding payment - 16 - all stamped "PAST DUE" in red for all to see. I was livid and not about to pay this company a dime of my money.

In doing a little research to find out what options were out there for me - I found that DirectTV is near famous for this kind of treatment of it's customers - lying, cheating, stealing - whatever it takes to get into the consumer's wallet - just google "Class Action Lawsuit against DirectTV" - it's a wealth of information.

I filed a complaint with the Attorney General's office explaining exactly what i was told and what actually took place and about two months later - I received a letter from DirectTV stating that there were some policy changes during the time that i was trying to cancel, they were sorry for the inconveniece, blah-blah-blah. Basically, not accepting any fault and appearing to be open to immediate resolution of the problem. I also received a letter from the Attorney General's office notifing me to expect this. About a week after that, I received a check from DirectTV for $75 - for what? - I haven't a clue but i like to believe it was for the total hassle and mistreatment i had to deal with.

Filing my complaint with my state's Attorney General's office could not have been easier - you file your complaint online - they don't want you to call - i never spoke to anyone there at all and like i said, within two months, the issue was resolved.

I also found that your local BBB (Better Business Bureau) will assist in getting things like this resolved. Same scenario - file online and they contact you.
 294 days ago by   jimmy franco 0 Votes
On 10/07 I got my first Direct TV installed surly enough when they installed it they decided to leave the old cable that was there, for previous years. Was it for saving money on itsallitation? Or the installer was being a complete ass? It's been over a year, and i had several technitions going to my house, i had to take some days off of work. Spend several hours calling customers service for help, even on the second day the installed my dish I started having and calling about problems, so as a loyal customer i cannot cancel my service becouse i have a two year contract. So i have to give away money to Direct TV, becouse they can't find a slution to fix my problem. sinc!!! diana franco from streamwood illinois!!!
It's like throwing 50$ away a month into the garbage.
 289 days ago by   WILLIAM68 0 Votes
I TO FELL APON DEAF EARS. I CANT BELIEVE WHEN I WAS CALLING TO CANCEL MY ACCOUNT FOR REASONS TO NUMEROUS TO MENTION. IF YOU WOULD PUT ALL THE ABOVE SENARIOS TOGETHER TIMES IT BY 10 THAT WOULD EQUAL WHAT THEY DID TO ME. I GOT IN TOUCH WITH SOMEONE WHO ANSWERED THE NUMBER FOR CHASE THE OFFICE OF THE PRESIDENT. THIS GUY THOUGHT HE WAS OUR ELECTED PRESIDENT. ALL I GOT FROM HIM WAS THE SAME PASSING OF THE BUCK. TO MAKE A LONG STORY SHORT IVE BEEN WITH DTV FOR 10 YEARS AND TO SETTLE A DISPUTE THEY WERE GOING TO GIVE ME A FREE DVR. FREE SURE IT WAS. FIRST THEY HAD TO MENTION TO ME WHILE I WASNT IN THE BEST OF MOODS THAT I OWE THEM MPNEY ON MY BILL. THAT WAS A LIE. I WAS PAID. THEN THEY TOLD ME THE DVR WAS GOING TO COST ME 995MO. THEN THEY TOLD ME I HAD TO SIGN A 2 YEAR CONTRACT. I FINALLY SAID FORGET ABOUT IT.I WENT AND CALLED THE SUPERVISOR FOR THE CANCELLATION DEPT. AND THEY TOLD ME THAT THIS IS THERE POLICIES. BAHHHI THEN HAD TO PUT MY OXYGEN MASK ON BECAUSE I WAS HAVING A HEARTATACCK. I CANT EVEN MENTION ALL THEY SCREWED UP THINGS THEY DID TO ME. THE HELL WITH THEM IM GOING WITH BASIC CABLE WITH VERIZON GOOD RIDDENS DTV. BILL FROM PITTSBURGH PA. PS. WE STILL HAVE THE STEELERS
 285 days ago by   dtv +1 Votes
what we need to do is set up a protest in front of their corparate office.I say april 1 of 2009 .I know is april fool day .That will catch them off guard.The more people the better.Just immagine if local tv station pick this up and put it on the news.Let s ban togheter and sign up for this protest and spread the word .I will check this site to see how many people will join

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